Support Board

Date/Time: Sun, 19 May 2024 15:10:23 +0000

Post From: account not active??? getting order rejections

[2016-09-21 00:23:38] Link To Thread - Link To Post [Go To First Post]
User63439 - Posts: 83
hi there, today i couldnt place an order and got back an error message from sierra chart trade service log saying: account not active. i wrote to my broker, and got this backfrom rithmic: He is sending orders on the old DDT account, not the new accounts you created last night. You can see the failed order in R\|Trader in Recent Orders. His application (Sierra Chart) probably does not realize that you swapped out the account. Ask him to log out and log back in and his app I would hope would find the new account. If not he must contact Sierra Chart support. and more from the clearing firm: The account and user are both active in the administrative software, which leads us to believe that something is cached/stored in Sierra Charts. You can tell them you are getting rejections, that may be caused by the recent change in the system removing the DDT prefix from your account and changing it to 712. please tell me what to da, as i want to be able to trade asap. thanks in advance