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Date/Time: Thu, 02 May 2024 23:56:04 +0000



Data are missing

View Count: 1128

[2016-09-20 13:12:17]
TradingMarketProfile - Posts: 120
Hello

i'm using IQFeed data and with the new version of sierra (1460 and 61 and 62) all august' data are missing but only with eminis US continuous contract
When i tryed older version, ( 1410 ) all data was back

Can you do something about that please

Screen :

https://gyazo.com/e348765d9704947a26d980af5af73d8f

https://gyazo.com/e1e796c5700829b38e5ab41ee84fbc25
[2016-09-20 18:14:59]
Sierra Chart Engineering - Posts: 104368
When posting an image of a chart, only use the method documented here:
https://www.sierrachart.com/index.php?page=PostingInformation.php#Image


This is definitely not a problem with the newer versions. Nothing changed which would cause this and furthermore we do not see the issue ourselves. All of the data is there:
http://www.sierrachart.com/image.php?Image=1474395278528.png

Follow the instructions here:
http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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