Support Board
Date/Time: Fri, 09 May 2025 17:31:48 +0000
Cannot connect to the trade service
View Count: 899
| [2016-08-17 03:44:37] |
| User299392 - Posts: 216 |
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Log attached - Reading Internal Order ID file. | 2016-08-16 23:42:24 Reading Trade Orders file. | 2016-08-16 23:42:24 Reading Trade Positions file. | 2016-08-16 23:42:24 Software version: 1453 | 2016-08-16 23:42:24 Uses New Spreadsheets | 2016-08-16 23:42:24 Enabled for: Advanced Features. | 2016-08-16 23:42:24 Enabled for: Advanced Features 2. | 2016-08-16 23:42:24 Enabled for: Sierra Chart Historical Data Service. | 2016-08-16 23:42:24 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-08-16 23:42:24 Current selected Data/Trading service: CQG FIX Trading | 2016-08-16 23:42:24 Chart Update Interval: 700 | 2016-08-16 23:42:24 Data/Trade Service Settings automatically set. | 2016-08-16 23:42:24 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-08-16 23:42:24 2016-08-16 23:42:27 Local computer time | 2016-08-16 23:42:24 2016-08-17 03:42:27 Local computer time in UTC | 2016-08-16 23:42:24 2016-08-16 23:42:27 Local computer time in SC Time Zone | 2016-08-16 23:42:24 2016-08-17 03:42:21 Server time in UTC | 2016-08-16 23:42:24 Local computer UTC time and Server UTC time difference: 6 seconds. | 2016-08-16 23:42:24 Program path: C:\SierraChart\ | 2016-08-16 23:42:24 Data Files path: C:\SierraChart\Data\ | 2016-08-16 23:42:24 OS Version Number: 6.2 | 2016-08-16 23:42:24 Locale Setting: C | 2016-08-16 23:42:24 Created the DTC Protocol server. | 2016-08-16 23:42:24 DTC Protocol Server listening on port 11099. | 2016-08-16 23:42:24 Created the DTC Protocol historical data server. | 2016-08-16 23:42:24 HD Server Manager | Listening on port 11098 | 2016-08-16 23:42:24 Checking for new symbol settings for cqg | 2016-08-16 23:42:24 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-08-16 23:42:24 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-08-16 23:42:24 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-08-16 23:42:24 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-08-16 23:42:24 Symbol settings are up-to-date for cqg | 2016-08-16 23:42:28 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2016-08-16 23:42:32 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-08-16 23:42:32 socket (4) | Connected. | 2016-08-16 23:42:33 socket (4) | Starting TLS 1.2 connection. | 2016-08-16 23:42:33 socket (4) | SSL connection established. | 2016-08-16 23:42:33 CQG FIX: Sending the Logon message. | 2016-08-16 23:42:33 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-08-16 23:42:33 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-08-16 23:42:33 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-08-16 23:42:33 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-08-16 23:42:33 socket (4) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2016-08-16 23:42:34 socket (4) | SSL shutdown indicates not able to send 'close notify'. | 2016-08-16 23:42:34 socket (4) | SSL has been shut down. | 2016-08-16 23:42:34 socket (4) | SSL object has been freed. SSL state is now disconnected. | 2016-08-16 23:42:34 socket (4) | Shutdown and closed. | 2016-08-16 23:42:34 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2016-08-16 23:42:34 CQG FIX: Disconnected. | 2016-08-16 23:42:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-08-16 23:42:34 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-08-16 23:42:34 CQG FIX Trading | Disconnected. | 2016-08-16 23:42:34 The above has been sent to support. | 2016-08-16 23:43:17 * HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-08-16 23:43:17 HTTP connection to www.sierrachart.com:80 (5) | Connected. | 2016-08-16 23:43:17 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2016-08-16 23:43:18 HTTP connection to www.sierrachart.com:80 (5) | Closed. No error. | 2016-08-16 23:43:22 HTTP connection to www.sierrachart.com:80 (5) | Shutdown and closed. | 2016-08-16 23:43:22 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2016-08-16 23:43:50 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-08-16 23:43:50 socket (6) | Connected. | 2016-08-16 23:43:50 socket (6) | Starting TLS 1.2 connection. | 2016-08-16 23:43:50 socket (6) | SSL connection established. | 2016-08-16 23:43:50 CQG FIX: Sending the Logon message. | 2016-08-16 23:43:50 socket (6) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2016-08-16 23:43:51 socket (6) | SSL shutdown indicates not able to send 'close notify'. | 2016-08-16 23:43:51 socket (6) | SSL has been shut down. | 2016-08-16 23:43:51 socket (6) | SSL object has been freed. SSL state is now disconnected. | 2016-08-16 23:43:51 socket (6) | Shutdown and closed. | 2016-08-16 23:43:51 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2016-08-16 23:43:51 CQG FIX: Disconnected. | 2016-08-16 23:43:51 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-08-16 23:43:51 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-08-16 23:43:51 CQG FIX Trading | Disconnected. | 2016-08-16 23:43:51 |
| [2016-08-17 04:01:20] |
| User299392 - Posts: 216 |
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PLEASE HELP!
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| [2016-08-17 04:01:53] |
| User299392 - Posts: 216 |
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I have also tried connecting after the installation of the latest download update available but in vain.
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| [2016-08-17 04:40:38] |
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You are having trouble connecting to CQG and CQG had a server problem earlier this evening. This is not anything that we have control over in any way. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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