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Direct MessagesDate/Time: Thu, 02 May 2024 19:06:20 +0000
Program froze upon opening Chart Book
View Count: 1351
| [2016-08-10 07:13:03] |
| TraderTen - Posts: 80 |
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I had a bad dll once that caused my chart books to freeze up upon loading. I cleared that issue up. This, I think could relate to number of charts in the CB: around 50, plus many may have been set to too large a number of records to download. However, I have a pretty capable PC, and have never had this issue in all the years I have used SC. I could not get the log file as it was frozen also. Any ideas? |
Private File  Frozen program.PNG / V - Attached On 2016-08-10 07:11:05 UTC - Size: 28.9 KB - 292 views Attachment Deleted. |
| [2016-08-10 07:40:12] |
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We think we might know what is causing this. It could be due historical data corruption over the network causing a large number of messages added to the Message Log. The excessive number of messages added to the Message Log issue has been corrected in the latest release. Run the Sierra Chart installer: https://www.sierrachart.com/downloads/SierraChartFileDownloader.exe Install the current version into this folder: C:\SierraChart\ Now what is causing the data corruption we do not know, but once you get the update done we can analyze that further. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-10 07:41:16
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| [2016-08-10 16:38:57] |
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Let us know if updating Sierra Chart solved the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-12 20:27:32] |
| TraderTen - Posts: 80 |
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No this fix did not work. Downloaded the current v.1450 or so, but program still froze up. I did manage to open a small CB with only 4 charts in it. However, a normal one with 15-50 charts will not open.
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| [2016-08-13 12:18:11] |
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Refer to these help topics: https://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.6 https://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.16 And help topic 17.1: https://www.sierrachart.com/index.php?page=doc/helpdetails17.html#h17.1 Not sure why you are seeing a problem now and not previously. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-14 21:35:25] |
| TraderTen - Posts: 80 |
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Ok, I went through those fixes: 1) removed many scid files, reduced # days to load on all charts, turned on SAfe Mode, disconnected data feed. I was able to get more CB opened, but not all. One of which still may have a .dll file in it, but it never seemed to make a difference in the past. Plus, SC is the one who built it for me three years ago. Also, I have a Futures trading setup where I have similar number of charts in the CB, and many more instances of the .dll indicator. Yet that setup is working perfectly. I still feel the size of this particular CB (2mb) may have something to do with it, as most of the CB that will no load are larger ones: 2-4 MB, whereas the smaller CB seem more likely to open with no problem. As for CPU & Memory they range from 25 to 50% usage,even while trying to load a frozen CB. I have thought of another fix: copy the troublesome CB to the Futures setup and go through and clean them up, and make smaller. Do you think that will work ok? |
| [2016-08-14 22:25:20] |
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copy the troublesome CB to the Futures setup and go through and clean them up, and make smaller. Do you think that will work ok?
We do not know. You would have to try.Are you using Spreadsheets? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-17 00:50:03] |
| TraderTen - Posts: 80 |
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Not using spreadsheets. Well, I tried the Futures setup but it would not load the CB's either. Again there was max use of CPU & Mem. of 50%, so that does not appear to be an issue. I tested my one dll file which SC built, and it does not cause any issues. I had another issue with an intraday chart book of market stats, which took 10 minutes to load data for maybe 10 charts. And this was after I changed the intraday refresh to 2 seconds, and 30 days max data. Unfortunately, nothing has worked, on the two offending chart books, which it looks like I will have to delete them. Unfortunately, there where a lot of charts that took many hours to build which will be lost. Let me know If you can think of anything else to try. Thanks. |
| [2016-08-17 01:01:16] |
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I had another issue with an intraday chart book of market stats, which took 10 minutes to load data for maybe 10 charts. And this was after I changed the intraday refresh to 2 seconds, and 30 days max data. The simply makes no sense. We would expect this to open in a matter of seconds. The only thing we can think of is that this must be hardware or operating system related. All known performance issues including hardware issues are documented here: Https://www.sierrachart.com/index.php?l=helpdetails30.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-17 01:05:08] |
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We want to have more of an understanding about why this might have occurred. Did you notice it after doing a software update? Maybe there are some Intraday chart data file data errors causing the issue. If so then refer to this help topic to delete the data files: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.16 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-17 01:05:45
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| [2016-08-17 01:27:47] |
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Also if you can provide us one of the Chartbooks you have a problem with we can test it on our system and see how long it takes it to open for us. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-17 17:00:27] |
| TraderTen - Posts: 80 |
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Well, as far as opp. syst. errors, & hardware, remember, I tested the CB also on my Futures system which is W10, and also a relatively new PC with plenty of memory, but did not work there either. I will check out the Topic in Intraday errors. In the meantime, here is the offending CB attached hereto, so you can check on your system. PS. I agree, taking that long to upload an inconsequential file makes no sense. I will have a closer look at the data, etc. in that one to see if anything stands out. |
Private File Attachment Deleted. |
| [2016-08-17 19:36:34] |
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The problem is due to the use of the Volume by Price study on Historical Daily data charts. This is the relevant help topic: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.23 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-20 00:00:55] |
| TraderTen - Posts: 80 |
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Ok, well, I do not even know what that study is, and would be surprised if I had it in some Collections, but will check out the help topic. Thanks so much. PS. I checked out the help topic and it is clear to me that I have never used the Volume by Price study. Furthermore, while I have changed a lot of settings already, there are probably more I can do to reduce time to load, etc. However, big question is: how can I rescue the two CB that will not open, in order to downsize them? The global settings really can't help as all those adjustments need to be done at the chart level...and of course if CB won't open, I can not reduce their data footprint? |
| [2016-08-21 11:12:32] |
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OK maybe we were mistaken about the particular study but there is Volume at Price data being maintained for one or more historical daily charts and the problem relates to that. It is possible there is a recent change we made which is causing the problem. We are going to be doing further testing in the next two days. There is nothing further you can do with the Chartbook until we can find a solution to this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-21 11:14:06
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| [2016-08-22 03:39:26] |
| TraderTen - Posts: 80 |
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Ok, yes I do have many charts which base a moving average on volume. Never had a problem with it for over 5 years,and furthermore, I still use many of those in CB that will load. Having said the above, not only do the two troubled CB have those studies, but both have Many charts with Many studies. It may be that is the source of the problem also. Thanks for your help. PS. I still have more work to do on downsizing. |
| [2016-08-23 02:13:57] |
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The underlying problem has been discovered and solved in part. There are serious data errors in the daily data for one of the symbols you have in the Chartbook. We have informed the data provider Barchart about this. We also made changes in Sierra Chart to work around this kind of problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-23 02:14:44
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| [2016-08-23 03:40:09] |
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When you update to version 1455 you will now be able to open your Chartbook you were previously having trouble with.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-23 03:40:21
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