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How to Post a Message for Support

Error NQ

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[2016-08-03 17:25:31] #1 [Go To First Post]
User347225 - Posts: 8
Hello, Sierra since yestersday is slow (every act takes 60sec.) and mostly not Responding. Chart is not moving at all. Strange things happenning on NQ (AMP / CQG). NORMALLY on upper-left is 1sec.NQ with Ask/Bid Volume (just black and no lines), lower-left is 15sec.NQ with Delta, in middle is NQ 2mins. Numberbars, and on upper-right is NQ 2min.with Volume profile. Rest is normal. Dont know what to do with it. Regards Miroslav http://www.sierrachart.com/image.php?Image=1470244564753.png

[2016-08-03 17:27:22] #2 [Go To First Post]
User347225 - Posts: 8
Well. Thought picture will be from whole screen. Picture posted is as the discrabed as middle one - as Numberbars (Footprins).

[2016-08-03 17:42:56] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Select File >> Disconnect. Update the Symbol Settings as explained here: Global Symbol Settings: Update Symbol Settings Go to each chart and apply the Symbol Settings as explained here: Global Symbol Settings: Update/Apply Symbol Settings to Charts Go to the chart that you posted an image of and select Edit >>Delete All Data and Download. Select File >> Connect to Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-03 17:43:32

[2016-08-03 22:45:19] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Please confirm whether the above instructions solved the problem for you. We were concerned about what we saw in that chart with the timescale having just repeated zeros in it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-03 22:45:44

[2016-08-04 07:43:07] #5 [Go To First Post]
User347225 - Posts: 8
Thank you. Was necessarily to follow process twice. Now it looks fine.

[2016-08-10 18:14:36] #6 [Go To First Post]
User347225 - Posts: 8
Hi. Do you have any idea what is causing this error? Since repair problem happened 3 times. Solved again, but what may be the cause? Thank you.

[2016-08-10 19:06:06] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
First, log into this Support Board with your current Sierra Chart account. You can do that with Help >> Support Board. And update Sierra Chart to the current version: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate When it happens again provide a copy of the Message Log so we can see if that is the problem. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog In the last three weeks, there have been incidents of historical data corruption due to apparently some network operator corrupting the data. We want to see if that is what is happening in your case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-16 13:36:05] #8 [Go To First Post]
User347225 - Posts: 8
Hello, previous thing was gone but now i have now way to start Sierra. When it's started it's loading date for long time (waiting to download historical data-yellow window, not connected). Sierra shows couple charts only and keeps loading. But it stops in midle of process whole thing collapses down. Don't know what to do with.

[2016-08-16 16:33:21] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
First, log into this Support Board with your current Sierra Chart account. What version of Sierra Chart are you running? What Data or Trading service are you using or do you wish to use? Select "Global Settings >> Data/Trade Service Settings". What is the "Service" at the top left set to? Or, if you heard about Sierra Chart from a trading/broker service and want to use their service with Sierra Chart, tell us which one you were referred from. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-16 19:13:16] #10 [Go To First Post]
User347225 - Posts: 8
Hi, have latest version. Upgrade was made 5 day ago. Data service: CQG FIX trading. Broker AMP

[2016-08-17 00:57:54] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We need to confirm that you do have the latest version. What is the version number? Follow through the steps: 1. Update Sierra Chart to the current version to ensure you have the current version: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate 2. When you start Sierra Chart enable the "Safe Mode" option on the Login window. 3. Follow through the instructions here to increase the Intraday Data Storage Time Unit to 1 Minute: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.12 4. Follow through the instructions in this section to delete the Intraday data files you are actively using: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.16 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-17 09:51:04] #12 [Go To First Post]
User693138 - Posts: 20
Hi, Version is 1454. On my setting (Data Storage Unit) was 1-Tick (using tick data for numbers bars). Followed steps above. Deleted some Chartbooks (not used). Now charts and chartbooks works partly. Some studies are gone (only mark as DLL left). Vwap is gone and when added again only Custom Study DLL appear with no settings. Same with 2 more studies. TPO is not working and Between dates 7/6/16 - 17/8/16 are no dates. In Chart settings >> Adv.Sett. 2 >> is not working chart Linking.

[2016-08-17 12:17:48] #13 [Go To First Post]
User693138 - Posts: 20
hello, (some updates) 1) chart linking is working 2)there are still empty dates. Between dates 7/6/16 - 17/8/16 are no dates. 3) Downloaded study is visible in ADD Custom Study but button ADD is death. Vwap study button is alive, but when moved to the chart than is there as DLL only - empty settings and nothing in charts. TPO is not working.

[2016-08-17 13:34:17] #14 [Go To First Post]
User693138 - Posts: 20
2) empty days - sorted. TPO is working. Just part 3) still can't find out how to make it work.

[2016-08-17 16:57:24] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
3. It sounds like you are having an abnormal shutdown of Sierra Chart when using the Add Custom Study button on the Chart Studies window. This is caused by a faulty DLL file. Use Sierra Chart only in "Safe Mode". Refer to this help topic: http://www.sierrachart.com/index.php?page=doc/helpdetails17.html#h17.1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-17 16:59:17

[2016-08-19 09:32:29] #16 [Go To First Post]
User693138 - Posts: 20
Hi, In Normal mode VWap Study works. In Safe mode VWap is NOT working. (in added Studies is as DLL- not like vwap) I was going through upper topic and nothing mentioned from that topic occurs. No freezing or other problems. My DLL studies were working in past. I know they work for others to. My DLLs are visible in Add Study. But when my study is Highlighted than "Add" button is grey and death (no chance to click on). Any idea?

[2016-08-19 09:48:17] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We need to understand this better. Provide a screenshot of the Add Custom Study window showing what you see. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-19 10:15:35] #18 [Go To First Post]
User693138 - Posts: 20
It again changed. Now in Normal Mode (pic#1) some Added DLLs works. Did not try all. In Safe mode (pic#2) NONE of them works. Vwap is not working in safe mode to.


Attachment Deleted. Normal Mode.png / V - Attached On 2016-08-19 10:13:43 UTC - Size: 39.38 KB - 197 views Safe Mode.png / V - Attached On 2016-08-19 10:13:57 UTC - Size: 39.43 KB - 222 views

[2016-08-19 10:20:30] #19 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is not really clear for us what the problem is. You will need to contact the developer of those studies. We do not see how we can help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-19 10:33:48] #20 [Go To First Post]
User693138 - Posts: 20
Ok. Who is Vwap band developer? I is in custom studies provided by you.

[2016-08-19 10:34:01] #21 [Go To First Post]
User693138 - Posts: 20
*it

[2016-08-19 11:04:30] #22 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Is the problem that when you use that particular study Sierra Chart is freezing? If so, we will look into this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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