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Direct MessagesDate/Time: Mon, 06 May 2024 04:00:40 +0000
Sierra Chart not Connecting
View Count: 658
| [2016-07-13 06:40:02] |
| User490457 - Posts: 6 |
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I have been cleaning up my programs. Not sure which program has been uninstalled that may cause the connection problem. Would you please provide the list of software requirements for making the Sierra Chart working properly. Thanks, Ni |
| [2016-07-13 06:54:01] |
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If Sierra Chart starts, then your system has what is required. Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog We see your Sierra Chart account is expired and that would be the reason for the connection problem. But we will look at the Message Log to confirm. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-13 07:37:56] |
| User490457 - Posts: 6 |
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Software version: 1416 | 2016-07-13 00:33:35 Uses New Spreadsheets | 2016-07-13 00:33:35 Enabled for: Advanced Features. | 2016-07-13 00:33:35 Enabled for: Advanced Features 2. | 2016-07-13 00:33:35 Enabled for: Sierra Chart Historical Data Service. | 2016-07-13 00:33:35 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-07-13 00:33:35 Current selected Data/Trading service: TransAct Trading | 2016-07-13 00:33:35 Chart Update Interval: 500 | 2016-07-13 00:33:35 Service username command line set: Ni*** | 2016-07-13 00:33:35 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-07-13 00:33:35 2016-07-13 00:33:35 Local computer time | 2016-07-13 00:33:35 2016-07-13 07:33:35 Local computer time in UTC | 2016-07-13 00:33:35 2016-07-13 00:33:35 Local computer time in SC Time Zone | 2016-07-13 00:33:35 2016-07-13 06:26:35 Server time in UTC | 2016-07-13 00:33:35 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-07-13 00:33:35 Program path: C:\SierraChart\SierraChartTransActMA\ | 2016-07-13 00:33:35 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2016-07-13 00:33:35 OS Version Number: 5.1 | 2016-07-13 00:33:35 Locale Setting: C | 2016-07-13 00:33:35 TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2016-07-13 00:34:52 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-07-13 00:34:55 Socket (82) | Connected. | 2016-07-13 00:34:55 TransAct Trading | Connected to server. | 2016-07-13 00:34:55 TransAct Trading | Sending logon request message. | 2016-07-13 00:34:55 Socket (82) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2016-07-13 00:34:55 Socket (82) | Shutdown and closed. | 2016-07-13 00:34:55 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-07-13 00:34:55 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-07-13 00:34:55 TransAct Trading | Disconnected. | 2016-07-13 00:34:55 Will reconnect to the server in 90.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-07-13 00:34:55 Here is the message log. Thanks for your quick response! TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2016-07-13 00:36:26 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-07-13 00:36:28 Socket (83) | Connected. | 2016-07-13 00:36:28 TransAct Trading | Connected to server. | 2016-07-13 00:36:28 TransAct Trading | Sending logon request message. | 2016-07-13 00:36:28 Socket (83) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2016-07-13 00:36:28 Socket (83) | Shutdown and closed. | 2016-07-13 00:36:28 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-07-13 00:36:28 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-07-13 00:36:28 TransAct Trading | Disconnected. | 2016-07-13 00:36:28 Will reconnect to the server in 90.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-07-13 00:36:28 |
| [2016-07-13 15:49:07] |
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These are the relevant messages: TransAct Trading | Sending logon request message. | 2016-07-13 00:36:28
Socket (83) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2016-07-13 00:36:28 Socket (83) | Shutdown and closed. | 2016-07-13 00:36:28 It appears as though the TransAct bridge program is shutting down for unknown reasons. For help with this contact TransAct support: http://www.transactfutures.com/ContactUs.htm Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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