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Date/Time: Sun, 19 May 2024 01:12:08 +0000



Post From: Sierra Chart not Connecting

[2016-07-13 07:37:56]
User490457 - Posts: 6
Software version: 1416 | 2016-07-13 00:33:35
Uses New Spreadsheets | 2016-07-13 00:33:35
Enabled for: Advanced Features. | 2016-07-13 00:33:35
Enabled for: Advanced Features 2. | 2016-07-13 00:33:35
Enabled for: Sierra Chart Historical Data Service. | 2016-07-13 00:33:35
Allow Support for Sierra Chart Data Feeds is enabled. | 2016-07-13 00:33:35
Current selected Data/Trading service: TransAct Trading | 2016-07-13 00:33:35
Chart Update Interval: 500 | 2016-07-13 00:33:35
Service username command line set: Ni*** | 2016-07-13 00:33:35
Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-07-13 00:33:35
2016-07-13 00:33:35 Local computer time | 2016-07-13 00:33:35
2016-07-13 07:33:35 Local computer time in UTC | 2016-07-13 00:33:35
2016-07-13 00:33:35 Local computer time in SC Time Zone | 2016-07-13 00:33:35
2016-07-13 06:26:35 Server time in UTC | 2016-07-13 00:33:35
Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-07-13 00:33:35
Program path: C:\SierraChart\SierraChartTransActMA\ | 2016-07-13 00:33:35
Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2016-07-13 00:33:35
OS Version Number: 5.1 | 2016-07-13 00:33:35
Locale Setting: C | 2016-07-13 00:33:35


TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2016-07-13 00:34:52
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-07-13 00:34:55
Socket (82) | Connected. | 2016-07-13 00:34:55
TransAct Trading | Connected to server. | 2016-07-13 00:34:55
TransAct Trading | Sending logon request message. | 2016-07-13 00:34:55
Socket (82) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2016-07-13 00:34:55
Socket (82) | Shutdown and closed. | 2016-07-13 00:34:55
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-07-13 00:34:55
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-07-13 00:34:55
TransAct Trading | Disconnected. | 2016-07-13 00:34:55
Will reconnect to the server in 90.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-07-13 00:34:55

Here is the message log. Thanks for your quick response!

TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2016-07-13 00:36:26
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-07-13 00:36:28
Socket (83) | Connected. | 2016-07-13 00:36:28
TransAct Trading | Connected to server. | 2016-07-13 00:36:28
TransAct Trading | Sending logon request message. | 2016-07-13 00:36:28
Socket (83) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2016-07-13 00:36:28
Socket (83) | Shutdown and closed. | 2016-07-13 00:36:28
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-07-13 00:36:28
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-07-13 00:36:28
TransAct Trading | Disconnected. | 2016-07-13 00:36:28
Will reconnect to the server in 90.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-07-13 00:36:28