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Direct MessagesDate/Time: Fri, 26 Apr 2024 08:12:55 +0000
Chartbook will not work
View Count: 1827
| [2013-07-17 02:19:28] |
| User71624 - Posts: 9 |
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Brand new customer...searched for issue and did not see the same so I am writing to you to hopefully solve soon. I was sent a Chartbook and it will not open. I am live and can open up CLQ3 and add my studies, but when I open up the Chartbook, the charts are blank and I receive this message: Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLQ3.scid | 2013-07-16 22:10:21 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLQ3.scid | 2013-07-16 22:10:21 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLQ3.scid | 2013-07-16 22:10:21 Starting updates for: CLQ3 | 2013-07-16 22:10:22 HD Request # 2 - Downloading Intraday chart data for CLQ3 to the file CLQ3.scid. Service: rim | 2013-07-16 22:10:22 Symbol Error: CLQ3 is unknown, unavailable, or improperly formatted. | 2013-07-16 22:10:22 HD Request # 2 - Zen-Fire GSP - Historical price data reject: Unable to download historical data because the symbol is not valid. Symbol: CLQ3 | 2013-07-16 22:10:22 HD Request # 2 - Received 0 records and wrote 0 records for CLQ3 | 2013-07-16 22:10:22 HD Request # 2 - Intraday download COMPLETE for CLQ3 | 2013-07-16 22:10:22 Real-time intraday chart data file updates started for CLQ3 | 2013-07-16 22:10:22 Please help! |
| [2013-07-17 02:22:31] |
| ganz - Posts: 1048 |
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User71624 hi File -> Find Symbol gd lck |
| [2013-07-17 02:25:11] |
| User71624 - Posts: 9 |
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Thanks for the reply but it says symbol is not known.
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| [2013-07-17 02:32:14] |
| ganz - Posts: 1048 |
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User71624 Global Settings -> Symbol Settings -> Update From Server File -> Find Symbol gd lck |
| [2013-07-17 02:34:53] |
| User71624 - Posts: 9 |
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Ganz...Thanks for your help!! I got it working; Find symbol > Duplicate Active Chart I appreciate it! |
| [2013-07-17 02:36:26] |
| ganz - Posts: 1048 |
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User71624 for the chart F5 -> Symbol -> Find gd lck Date Time Of Last Edit: 2013-07-17 02:40:46
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| [2013-07-17 03:07:01] |
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Basically the problem is the Chartbook you are using has symbols which are not compatible with the Trading service you are using. So you need to change the symbols of the charts in that Chartbook. The procedure for this is documented here: http://www.sierrachart.com/index.php?l=doc/doc_SwitchingSymbols.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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