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Post From: Chartbook will not work

[2013-07-17 02:19:28] Link To Thread - Link To Post [Go To First Post]
User71624 - Posts: 9
Brand new customer...searched for issue and did not see the same so I am writing to you to hopefully solve soon. I was sent a Chartbook and it will not open. I am live and can open up CLQ3 and add my studies, but when I open up the Chartbook, the charts are blank and I receive this message: Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLQ3.scid \| 2013-07-16 22:10:21 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLQ3.scid \| 2013-07-16 22:10:21 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLQ3.scid \| 2013-07-16 22:10:21 Starting updates for: CLQ3 \| 2013-07-16 22:10:22 HD Request # 2 - Downloading Intraday chart data for CLQ3 to the file CLQ3.scid. Service: rim \| 2013-07-16 22:10:22 Symbol Error: CLQ3 is unknown, unavailable, or improperly formatted. \| 2013-07-16 22:10:22 HD Request # 2 - Zen-Fire GSP - Historical price data reject: Unable to download historical data because the symbol is not valid. Symbol: CLQ3 \| 2013-07-16 22:10:22 HD Request # 2 - Received 0 records and wrote 0 records for CLQ3 \| 2013-07-16 22:10:22 HD Request # 2 - Intraday download COMPLETE for CLQ3 \| 2013-07-16 22:10:22 Real-time intraday chart data file updates started for CLQ3 \| 2013-07-16 22:10:22 Please help!