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Direct MessagesDate/Time: Mon, 29 Apr 2024 16:03:09 +0000
SC connection to S5 Trader
View Count: 1226
| [2016-07-06 13:36:54] |
| User23815 - Posts: 209 |
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I am using S5Trader with Sierra Chart. Starting yesterday I am not able to connect Sierra Chart to their demo platform. The live platform connects fine. Here is the message in the log. I am able to open and activate the S5 Trader demo platform itself GAIN Capital/OEC | Immediate disconnect from trading server detected. On next connect Logout will be sent first. | 2016-07-06 06:25:30 GainCapital FAST Data socket (0) | Resolved address sim.gainfutures.com to IP 64.94.37.207. | 2016-07-06 06:25:30 GainCapital FAST Data socket (130) | Shutdown and closed. | 2016-07-06 06:25:30 GainCapital FAST Data: Socket connection was closed without any logout messages sent or received. | 2016-07-06 06:25:30 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2016-07-06 06:25:30 GAIN Capital/OEC | Disconnected. | 2016-07-06 06:25:30 There is a notice for a critical error in their platform through Gain, calling for an uninstall/reinstall. I have not done that yet but I am able to open and activate the S5 Trader demo platform itself and it activates. Help please |
| [2016-07-06 17:28:42] |
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This is about the fifth report of a problem we have had about this. In every case it is with the simulation server. Contact Gain Capital for help. This is the relevant documentation: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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