Support Board
Date/Time: Wed, 07 May 2025 19:08:39 +0000
After upgrade to 996 cannot connect to TWS
View Count: 1879
| [2013-07-15 20:52:21] |
| Paul A Gregory - Posts: 2 |
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After installing the latest update, 996, SierraChart cannot connect to a running instance of TWS. I had previously been running with version 990 without any issues. I installed version 996 and SierraChart could not connect to TWS. The relevant error from the log looks to be the following: "Socket error on address resolution: Windows error code 11004: The requested name is valid, but no data of the requested type was found." I shut down and restarted my system and attempted to reconnect and the problem persisted. I performed a rollback to version 990 and connected to TWS with no problem. I reinstalled back to 996 and the problem has returned. The only variable here is the version of SierraChart that is running. I have the lastest API and TWS version (build 936.9g). |
| [2013-07-15 22:19:01] |
| Kiwi - Posts: 375 |
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Paul, Try the solution in this link connection problem |
| [2013-07-15 23:09:07] |
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Refer to the response here: connection problem | Post: 8881 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-16 13:25:25] |
| Paul A Gregory - Posts: 2 |
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That worked. Thanks for the help.
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