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Direct MessagesDate/Time: Sun, 28 Apr 2024 04:13:54 +0000
Connection lost when limit order sent (Rithmic)
View Count: 1183
| [2016-06-30 19:43:29] |
| User36865 - Posts: 10 |
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From today, I'm experiencing problem with Rithmic, when I place limit order (in chart DOM), Sierra has been disconnected and in graphs is "Order sent" line. I was check positions with Rithmic platform, order has been placed (and filled), but no attached stop and target orders sent. Checked on two computers, same problem.
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| [2016-06-30 19:47:42] |
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This is very unusual. At the time you notice this happen, provide a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-30 19:52:07] |
| User36865 - Posts: 10 |
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Sent for analysis directly form SC
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| [2016-06-30 20:18:13] |
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You are having a connectivity problem to Rithmic: Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2016-06-30 14:47:17
Rithmic Trading | Message from server: Deleting API object. | 2016-06-30 14:47:17 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Closed | 2016-06-30 14:47:17 Rithmic Trading | Message from server: Server Alert: PnL Connection Closed | 2016-06-30 14:47:17 Rithmic Trading | Message from server: Server Alert: Market Data Connection Closed | 2016-06-30 14:47:17 If at all possible we recommend using another trading platform service other than Rithmic because the connection is much more simplified to other services. Have a look at CQG: https://www.sierrachart.com/index.php?page=doc/Data.php#Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-30 20:19:26
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| [2016-06-30 20:22:55] |
| User36865 - Posts: 10 |
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I know, I'm using Rithmic Paper Trading server because of TopstepTrader commisions.
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| [2016-07-01 07:19:29] |
| User36865 - Posts: 10 |
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The problem is bigger than I thought. Topstep Trader support cannot switch my Combine account from Rithmic to other service without terminating current account and setting new. I cant trade. I think that is a problem in the communication protocol, there might be some change on the part Rithmic. (Paper trading server) Date Time Of Last Edit: 2016-07-01 07:20:58
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| [2016-07-01 07:49:55] |
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We need to obtain the Rithmic log file from you. We are working on documentation now for this. Just give us a moment. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-01 08:19:04] |
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Follow the instructions here to provide the Rithmic log file: https://www.sierrachart.com/index.php?page=doc/Rithmic.php#ProvideRithmicLogFileToSupport Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-01 08:22:03] |
| User36865 - Posts: 10 |
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Here is it.
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Private File |
| [2016-07-01 08:27:53] |
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Sending this to Rithmic now. But do not expect a response until later in the day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-01 13:11:44] |
| User485457 - Posts: 1 |
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i have the same problem. started yesterday when placing market orders too. trading a topstep combine as well.
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| [2016-07-01 14:22:47] |
| User264623 - Posts: 26 |
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I as well, have the same issue. Rithmic data & TopStep combine. The problem started yesterday (6/30/2016) and still having the issue today.
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| [2016-07-01 14:26:22] |
| User36865 - Posts: 10 |
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This is message from TST: Nick (TopstepTrader) Jul 1, 8:29 AM CDT Hello, I am sorry for the troubles you have been experiencing. Yesterday we were experiencing an issue with Rithmic Orders. Because of this your orders in Sierra Charts may not have been processing correctly. If you were negatively effected by this issue we will be happy to work with you to a satisfactory solution. Please advise if you are able to begin trading again today. Best, Nick We must wait for Rithmic reply to SC engineers. |
| [2016-07-01 15:32:09] |
| User36865 - Posts: 10 |
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Orders are working from now. Thanks everyone. |
| [2016-07-01 16:19:32] |
| User847023 - Posts: 4 |
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why does my log tells me that when i try to put a sell limit order. Rithmic Trading order update (Order update). Info: Rejected at RMS - Total sell quantity of contract would exceed its limit. Internal Order ID: 9015. Service Order ID: 5123. Symbol: ESU6-CME | 2016-07-01 12:17:54 * |
| [2016-07-01 16:47:52] |
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The problem of getting disconnected when submitting an order when using the Rithmic trading platform service has been solved by Rithmic. Rithmic Trading order update (Order update). Info: Rejected at RMS - Total sell quantity of contract would exceed its limit. Internal Order ID: 9015. Service Order ID: 5123. Symbol: ESU6-CME | 2016-07-01 12:17:54 * Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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