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Direct MessagesDate/Time: Tue, 30 Apr 2024 04:17:29 +0000
Topsteptrader Rithmic Account Won't Connect
View Count: 1507
| [2016-06-29 15:23:02] |
| Viacheslav Malafeev - Posts: 88 |
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Never experienced this problem before, but today my account won't connect to Rithmic. (it connects fine with another platform). Could you help please? Here's the log: Software version: 1436 | 2016-06-29 10:20:01 Uses New Spreadsheets | 2016-06-29 10:20:01 Usage end date: 2016-07-21 | 2016-06-29 10:20:01 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-06-29 10:20:01 Current selected Data/Trading service: Rithmic Trading | 2016-06-29 10:20:01 Chart Update Interval: 300 | 2016-06-29 10:20:01 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-06-29 10:20:01 2016-06-29 11:20:01 Local computer time | 2016-06-29 10:20:01 2016-06-29 15:20:01 Local computer time in UTC | 2016-06-29 10:20:01 2016-06-29 10:20:01 Local computer time in SC Time Zone | 2016-06-29 10:20:01 2016-06-29 15:11:35 Server time in UTC | 2016-06-29 10:20:01 Local computer UTC time and Server UTC time difference: 13 seconds. | 2016-06-29 10:20:01 Program path: C:\SierraChart\ | 2016-06-29 10:20:01 Data Files path: C:\SierraChart\Data\ | 2016-06-29 10:20:01 OS Version Number: 6.2 | 2016-06-29 10:20:01 Locale Setting: C | 2016-06-29 10:20:01 Rithmic Trading | Port for executable: 62391 | 2016-06-29 10:20:07 Listening socket (7252), port 62391 | Closed. | 2016-06-29 10:20:07 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-06-29 10:20:07 Rithmic Trading | Connecting to the server 127.0.0.1. Port 62391 | 2016-06-29 10:20:09 Socket (24) | Connected. | 2016-06-29 10:20:09 Rithmic Trading | Connected to server. | 2016-06-29 10:20:09 Rithmic Trading | Sending Encoding Request to server | 2016-06-29 10:20:09 Rithmic Trading | Setting DTC Encoding to Binary | 2016-06-29 10:20:09 Rithmic Trading | Sending logon request message. | 2016-06-29 10:20:09 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-06-29 10:20:09 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-06-29 10:20:09 Rithmic Trading | Message from server: Connecting to Rithmic Paper Trading server. | 2016-06-29 10:20:09 Rithmic Trading | Message from server: Error creating the main object. Error message: os error | 2016-06-29 10:20:42 Rithmic Trading | Received logon response. | 2016-06-29 10:20:42 Rithmic Trading | Server Name: DTC Bridge. | 2016-06-29 10:20:42 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-06-29 10:20:42 Rithmic Trading | Logon error received from server | 2016-06-29 10:20:42 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-06-29 10:20:42 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-06-29 10:20:42 Socket (24) | Closed. No error. | 2016-06-29 10:20:42 Socket (24) | Shutdown and closed. | 2016-06-29 10:20:42 Rithmic Trading | Disconnected. | 2016-06-29 10:20:42 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-06-29 10:20:42 Rithmic Trading | Port for executable: 62412 | 2016-06-29 10:20:44 Listening socket (7260), port 62412 | Closed. | 2016-06-29 10:20:44 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-06-29 10:20:44 Rithmic Trading | Connecting to the server 127.0.0.1. Port 62412 | 2016-06-29 10:20:46 Socket (25) | Connected. | 2016-06-29 10:20:46 Rithmic Trading | Connected to server. | 2016-06-29 10:20:46 Rithmic Trading | Sending Encoding Request to server | 2016-06-29 10:20:46 Rithmic Trading | Setting DTC Encoding to Binary | 2016-06-29 10:20:46 Rithmic Trading | Sending logon request message. | 2016-06-29 10:20:46 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-06-29 10:20:46 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-06-29 10:20:46 Rithmic Trading | Message from server: Connecting to Rithmic Paper Trading server. | 2016-06-29 10:20:46 Rithmic Trading | Message from server: Error creating the main object. Error message: os error | 2016-06-29 10:21:19 Rithmic Trading | Received logon response. | 2016-06-29 10:21:19 Rithmic Trading | Server Name: DTC Bridge. | 2016-06-29 10:21:19 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-06-29 10:21:19 Rithmic Trading | Logon error received from server | 2016-06-29 10:21:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-06-29 10:21:19 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-06-29 10:21:19 Socket (25) | Closed. No error. | 2016-06-29 10:21:19 Socket (25) | Shutdown and closed. | 2016-06-29 10:21:19 Rithmic Trading | Disconnected. | 2016-06-29 10:21:19 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-06-29 10:21:19 Rithmic Trading | Port for executable: 62435 | 2016-06-29 10:21:21 Listening socket (7268), port 62435 | Closed. | 2016-06-29 10:21:21 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-06-29 10:21:21 Rithmic Trading | Connecting to the server 127.0.0.1. Port 62435 | 2016-06-29 10:21:23 Socket (26) | Connected. | 2016-06-29 10:21:23 Rithmic Trading | Connected to server. | 2016-06-29 10:21:23 Rithmic Trading | Sending Encoding Request to server | 2016-06-29 10:21:23 Rithmic Trading | Setting DTC Encoding to Binary | 2016-06-29 10:21:23 Rithmic Trading | Sending logon request message. | 2016-06-29 10:21:23 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-06-29 10:21:23 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-06-29 10:21:23 Rithmic Trading | Message from server: Connecting to Rithmic Paper Trading server. | 2016-06-29 10:21:23 |
| [2016-06-29 16:53:49] |
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This is what you are getting: Rithmic Trading | Message from server: Error creating the main object. Error message: os error | 2016-06-29 10:20:42 Without going into details, as a matter of policy we are hesitant to get involved in this. We first want to see if you can be moved to CTS instead of Rithmic. Can you ask Top Step Trader for that. Here are the CTS T4 trading platform service setup instructions: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructions Although it could be a simple case of a firewall on your computer blocking the connection. The problem is we do not know what the issue is. Only Rithmic would know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-29 16:55:34
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| [2016-06-29 18:03:35] |
| Viacheslav Malafeev - Posts: 88 |
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Rithmic is my choice. The problem was in my VPN connection. Thank you!
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