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Direct MessagesDate/Time: Mon, 06 May 2024 10:27:01 +0000
Gain Data feed only providing historical data and not live data
View Count: 934
| [2016-06-29 01:20:28] |
| Sarre9 - Posts: 1 |
|
Dear Support, I have a live account through GAIN / Kingsview with an active data feed (It works in other trading software fine). When I connect successfully, I get historical data but that is all. The DOM and Charts do not stay up to date. Gain said (to paraphrase) "Ain't our problem!". They (and Kingsview) said that my account has been activated for Sierra Chart. Any suggestions besides changing data providers and brokers? Thanks in advance by the way. Here is a copy of my messages log Software version: 1433 | 2016-06-28 21:04:30 Uses New Spreadsheets | 2016-06-28 21:04:30 Usage end date: 2016-09-25 | 2016-06-28 21:04:30 Enabled for: Advanced Features. | 2016-06-28 21:04:30 Enabled for: Advanced Features 2. | 2016-06-28 21:04:30 Enabled for: Sierra Chart Historical Data Service. | 2016-06-28 21:04:30 Allow Support for Sierra Chart Data Feeds is disabled. | 2016-06-28 21:04:30 Current selected Data/Trading service: GAIN Capital/OEC | 2016-06-28 21:04:30 Chart Update Interval: 500 | 2016-06-28 21:04:30 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-06-28 21:04:30 2016-06-28 18:04:30 Local computer time | 2016-06-28 21:04:30 2016-06-29 01:04:30 Local computer time in UTC | 2016-06-28 21:04:30 2016-06-28 21:04:30 Local computer time in SC Time Zone | 2016-06-28 21:04:30 2016-06-29 01:00:23 Server time in UTC | 2016-06-28 21:04:30 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-06-28 21:04:30 Program path: C:\SierraChart\ | 2016-06-28 21:04:30 Data Files path: C:\SierraChart\Data\ | 2016-06-28 21:04:30 OS Version Number: 6.2 | 2016-06-28 21:04:30 Locale Setting: C | 2016-06-28 21:04:30 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-06-28 21:04:39 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-06-28 21:04:39 GainCapital FIX Trading socket (19) | Connected. | 2016-06-28 21:04:39 GainCapital FIX Trading socket (19) | Starting TLS 1.2 connection. | 2016-06-28 21:04:39 GainCapital FIX Trading socket (19) | SSL connection established. | 2016-06-28 21:04:40 GainCapital FIX Trading: Sending the Logon message. | 2016-06-28 21:04:40 GainCapital FIX Trading: Received a sequence number that is ahead of the next expected sequence number. Expected sequence number 1. New sequence number 20 | 2016-06-28 21:04:40 GainCapital FIX Trading: Received a Logout message. Text = MsgSeqNum too low, expecting 19 but received 1 | 2016-06-28 21:04:40 GainCapital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2016-06-28 21:04:40 GainCapital FIX Trading socket (19) | SSL shutdown indicates not able to send 'close notify'. | 2016-06-28 21:04:40 GainCapital FIX Trading socket (19) | SSL has been shut down. | 2016-06-28 21:04:40 GainCapital FIX Trading socket (19) | SSL object has been freed. SSL state is now disconnected. | 2016-06-28 21:04:40 GainCapital FIX Trading socket (19) | Shutdown and closed. | 2016-06-28 21:04:40 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-06-28 21:04:40 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-06-28 21:04:40 GAIN Capital/OEC | Disconnected from the trading server. | 2016-06-28 21:04:40 GAIN Capital/OEC | Immediate disconnect from trading server detected. On next connect Logout will be sent first. | 2016-06-28 21:04:40 GAIN Capital/OEC | Disconnected. | 2016-06-28 21:04:40 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-06-28 21:04:40 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-06-28 21:04:43 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-06-28 21:04:43 GainCapital FIX Trading socket (20) | Connected. | 2016-06-28 21:04:43 GainCapital FIX Trading socket (20) | Starting TLS 1.2 connection. | 2016-06-28 21:04:43 GainCapital FIX Trading socket (20) | SSL connection established. | 2016-06-28 21:04:43 GainCapital FIX Trading: Sending the Logon message. | 2016-06-28 21:04:44 GainCapital FIX Trading socket (20) | Closed. No error. | 2016-06-28 21:04:44 GainCapital FIX Trading socket (20) | SSL shutdown indicates not able to send 'close notify'. | 2016-06-28 21:04:44 GainCapital FIX Trading socket (20) | SSL has been shut down. | 2016-06-28 21:04:44 GainCapital FIX Trading socket (20) | SSL object has been freed. SSL state is now disconnected. | 2016-06-28 21:04:44 GainCapital FIX Trading socket (20) | Shutdown and closed. | 2016-06-28 21:04:44 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-06-28 21:04:44 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-06-28 21:04:44 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-06-28 21:04:44 GAIN Capital/OEC | Disconnected from the trading server. | 2016-06-28 21:04:44 GAIN Capital/OEC | Disconnected. | 2016-06-28 21:04:44 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-06-28 21:04:44 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-06-28 21:04:47 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-06-28 21:04:47 GainCapital FIX Trading socket (21) | Connected. | 2016-06-28 21:04:47 GainCapital FIX Trading socket (21) | Starting TLS 1.2 connection. | 2016-06-28 21:04:47 GainCapital FIX Trading socket (21) | SSL connection established. | 2016-06-28 21:04:47 GainCapital FIX Trading: Sending the Logon message. | 2016-06-28 21:04:47 GainCapital FIX Trading: Received a sequence number that is ahead of the next expected sequence number. Expected sequence number 1. New sequence number 21 | 2016-06-28 21:04:47 GainCapital FIX Trading | Connected to trading server. | 2016-06-28 21:04:47 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2016-06-28 21:04:47 GainCapital FAST Data socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-06-28 21:04:47 GainCapital FAST Data socket (22) | Connected. | 2016-06-28 21:04:47 GainCapital FAST Data: Sending the Hello message. | 2016-06-28 21:04:47 GainCapital FAST Data: Sending the Logon message. | 2016-06-28 21:04:47 GAIN Capital/OEC | Connected to data and trading server. | 2016-06-28 21:04:48 GAIN Capital/OEC | Starting real-time market data updates for: ESU6. ID: 1 | 2016-06-28 21:04:48 GAIN Capital/OEC | Requesting security definition data for: ESU6. ID: 1 | 2016-06-28 21:04:48 Intraday data recording state for symbol ESU6 is set to download 'Pending'. | 2016-06-28 21:04:48 Market data subscription status is not known while delaying historical data download for symbol: ESU6 | 2016-06-28 21:04:48 Delaying start of download for ESU6 | 2016-06-28 21:04:48 Symbol Error - ESU6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled | 2016-06-28 21:04:48 GAIN Capital/OEC | Starting real-time market data updates for: YMH1. ID: 2 | 2016-06-28 21:04:48 GAIN Capital/OEC | Requesting security definition data for: YMH1. ID: 2 | 2016-06-28 21:04:48 Intraday data recording state for symbol YMH1 is set to download 'Pending'. | 2016-06-28 21:04:48 Symbol Error - ESU6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled | 2016-06-28 21:04:48 HD Request # 14 | Downloading Intraday chart data for ESU6 to the file ESU6.scid. Service: oec | 2016-06-28 21:04:48 HD Request # 14 | Download start Date-Time: 2016-06-28 21:00:45.000 | 2016-06-28 21:04:48 HD Request # 14 | Using server: ds3.sierracharts.com port 10149 | 2016-06-28 21:04:48 Symbol Error - YMH1 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2016-06-28 21:04:48 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164. | 2016-06-28 21:04:48 GAIN Capital/OEC | Starting real-time market data updates for: GCQ1. ID: 3 | 2016-06-28 21:04:48 GAIN Capital/OEC | Requesting security definition data for: GCQ1. ID: 3 | 2016-06-28 21:04:48 GAIN Capital/OEC | Using primary service for historical data for GCQ1 | 2016-06-28 21:04:48 Intraday data recording state for symbol GCQ1 is set to download 'Pending'. | 2016-06-28 21:04:48 Market data subscription status is not known while delaying historical data download for symbol: GCQ1 | 2016-06-28 21:04:48 Delaying start of download for GCQ1 | 2016-06-28 21:04:48 GAIN Capital/OEC | Starting real-time market data updates for: CLQ1. ID: 4 | 2016-06-28 21:04:48 GAIN Capital/OEC | Requesting security definition data for: CLQ1. ID: 4 | 2016-06-28 21:04:48 GAIN Capital/OEC | Using primary service for historical data for CLQ1 | 2016-06-28 21:04:48 Intraday data recording state for symbol CLQ1 is set to download 'Pending'. | 2016-06-28 21:04:48 Market data subscription status is not known while delaying historical data download for symbol: GCQ1 | 2016-06-28 21:04:48 Socket (23) | Connected. | 2016-06-28 21:04:48 HD Request # 14 | Sending historical data logon request message. | 2016-06-28 21:04:48 Symbol Error - YMH1 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2016-06-28 21:04:48 HD Request # 14 | Requesting Intraday data. Start Date-Time: 2016-06-28 21:00:45. Record interval: 0. Symbol: ESU6 | 2016-06-28 21:04:48 Symbol Error - GCQ1 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2016-06-28 21:04:48 SC DTC Data | Starting real-time market data updates for: NTCK-NYSE. ID: 5 | 2016-06-28 21:04:48 SC DTC Data | Connecting to the server ds4.sierracharts.com. Port 443 | 2016-06-28 21:04:48 SC DTC Data | Requesting security definition data for: NTCK-NYSE. ID: 5 | 2016-06-28 21:04:48 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-06-28 21:04:48 SC DTC Data | Starting real-time market data updates for: TICK-NYSE. ID: 6 | 2016-06-28 21:04:48 SC DTC Data | Requesting security definition data for: TICK-NYSE. ID: 6 | 2016-06-28 21:04:48 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2016-06-28 21:04:48 SC DTC Data | Starting real-time market data updates for: TTCK-NYSE. ID: 7 | 2016-06-28 21:04:48 SC DTC Data | Requesting security definition data for: TTCK-NYSE. ID: 7 | 2016-06-28 21:04:48 SC DTC Data | Starting real-time market data updates for: ADR-NYSE. ID: 8 | 2016-06-28 21:04:48 SC DTC Data | Requesting security definition data for: ADR-NYSE. ID: 8 | 2016-06-28 21:04:48 Intraday data recording state for symbol ADR-NYSE is set to download 'Pending'. | 2016-06-28 21:04:48 GAIN Capital/OEC | Starting real-time market data updates for: ZBH1. ID: 9 | 2016-06-28 21:04:48 GAIN Capital/OEC | Requesting security definition data for: ZBH1. ID: 9 | 2016-06-28 21:04:48 Intraday data recording state for symbol ZBH1 is set to download 'Pending'. | 2016-06-28 21:04:48 GAIN Capital/OEC | Starting real-time market data updates for: 6EH1. ID: 10 | 2016-06-28 21:04:48 GAIN Capital/OEC | Requesting security definition data for: 6EH1. ID: 10 | 2016-06-28 21:04:48 Intraday data recording state for symbol 6EH1 is set to download 'Pending'. | 2016-06-28 21:04:48 Symbol Error - GCQ1 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2016-06-28 21:04:48 Symbol Error - CLQ1 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2016-06-28 21:04:48 Symbol Error - CLQ1 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2016-06-28 21:04:48 Socket (24) | Connected. | 2016-06-28 21:04:48 SC DTC Data | Connected to server. | 2016-06-28 21:04:48 SC DTC Data | Sending Encoding Request to server | 2016-06-28 21:04:48 Symbol Error - ZBH1 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2016-06-28 21:04:48 SC DTC Data | Setting DTC Encoding to Binary VLS | 2016-06-28 21:04:48 SC DTC Data | Sending logon request message. | 2016-06-28 21:04:48 HD Request # 14 | Decompressing data. | 2016-06-28 21:04:48 HD Request # 14 | Receiving Intraday data for ESU6 starting at 2016-06-28 21:00:45 | 2016-06-28 21:04:48 HD Request # 14 | Timestamp of first Intraday data file record written: 2016-06-28 21:00:46 | 2016-06-28 21:04:48 Socket (23) | Shutdown and closed. | 2016-06-28 21:04:48 The network socket for historical data has been closed. | 2016-06-28 21:04:48 HD Request # 14 | Received 417 records from 2016-06-28 21:00:45 to 2016-06-28 21:04:46 (4.0 minutes) and wrote 409 records for ESU6 | 2016-06-28 21:04:48 HD Request # 14 | Intraday download COMPLETE for ESU6. Completion time: 0s. Unique request ID: 13 | 2016-06-28 21:04:48 Removed historical data download ID 13 | 2016-06-28 21:04:48 Real-time Intraday chart data file updates started for ESU6 | 2016-06-28 21:04:48 Intraday chart data file opened for ESU6 | 2016-06-28 21:04:48 Symbol Error - ZBH1 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2016-06-28 21:04:48 Symbol Error - 6EH1 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled | 2016-06-28 21:04:48 Symbol Error - 6EH1 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled | 2016-06-28 21:04:48 HD Request # 15 | Downloading Intraday chart data for YMH1 to the file YMH1.scid. Service: cbot | 2016-06-28 21:04:48 HD Request # 15 | Download start Date-Time: 2011-03-18 09:29:00.000 | 2016-06-28 21:04:48 HD Request # 15 | Using server: scdf1.sierracharts.com port 10149 | 2016-06-28 21:04:48 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-06-28 21:04:48 Socket (25) | Connected. | 2016-06-28 21:04:48 HD Request # 15 | Sending historical data logon request message. | 2016-06-28 21:04:48 Chart #2 has tagged chart #1 for full recalculation. Chartbook: Rockwell.cht | 2016-06-28 21:04:49 Chart #2 has tagged chart #13 for full recalculation. Chartbook: Rockwell.cht | 2016-06-28 21:04:49 HD Request # 15 | Requesting Intraday data. Start Date-Time: 2011-03-18 09:29:00. Record interval: 0. Symbol: YMH11 | 2016-06-28 21:04:49 HD Request # 15 | Decompressing data. | 2016-06-28 21:04:49 HD Request # 15 | Receiving Intraday data for YMH1 starting at 2011-03-18 09:29:00 | 2016-06-28 21:04:49 Socket (25) | Shutdown and closed. | 2016-06-28 21:04:49 The network socket for historical data has been closed. | 2016-06-28 21:04:49 HD Request # 15 | Received 1 record from 2011-03-18 09:29:00 to 2011-03-18 09:29:00 (0.0 seconds) and wrote 0 records for YMH1 | 2016-06-28 21:04:49 HD Request # 15 | Intraday download COMPLETE for YMH1. Completion time: 0s. Unique request ID: 14 | 2016-06-28 21:04:49 Removed historical data download ID 14 | 2016-06-28 21:04:49 Real-time Intraday chart data file updates started for YMH1 | 2016-06-28 21:04:49 Intraday chart data file opened for YMH1 | 2016-06-28 21:04:49 Market data subscription status is not known while delaying historical data download for symbol: TICK-NYSE | 2016-06-28 21:04:49 Delaying start of download for TICK-NYSE | 2016-06-28 21:04:49 Chart #8 has tagged chart #7 for full recalculation. Chartbook: Rockwell.cht | 2016-06-28 21:04:49 HD Request # 16 | Downloading Intraday chart data for GCQ1 to the file GCQ1.scid. Service: oec | 2016-06-28 21:04:49 HD Request # 16 | Download start Date-Time: 2015-12-25 20:04:49.000 | 2016-06-28 21:04:49 HD Request # 16 | Error downloading historical Intraday data for GCQ1. FIX reject reason: Unknown contract | 2016-06-28 21:04:49 HD Request # 16 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GCQ1 | 2016-06-28 21:04:49 HD Request # 16 | Intraday download COMPLETE for GCQ1. Completion time: 0s. Unique request ID: 15 | 2016-06-28 21:04:49 Removed historical data download ID 15 | 2016-06-28 21:04:49 Real-time Intraday chart data file updates started for GCQ1 | 2016-06-28 21:04:49 Intraday chart data file opened for GCQ1 | 2016-06-28 21:04:49 HD Request # 17 | Downloading Intraday chart data for CLQ1 to the file CLQ1.scid. Service: oec | 2016-06-28 21:04:49 HD Request # 17 | Download start Date-Time: 2015-12-25 20:04:49.000 | 2016-06-28 21:04:49 ESU6 2.00 Range #13 | Performing a full recalculation because it has been tagged. Chartbook: Rockwell.cht | 2016-06-28 21:04:49 ESU6 2.00 Range #1 | Performing a full recalculation because it has been tagged. Chartbook: Rockwell.cht | 2016-06-28 21:04:49 SC DTC Data | Received logon response. | 2016-06-28 21:04:49 SC DTC Data | Server Name: SC Realtime Server. | 2016-06-28 21:04:49 SC DTC Data | Server protocol version: 7. Client protocol version: 7 | 2016-06-28 21:04:49 SC DTC Data | Successfully connected. | 2016-06-28 21:04:49 SC DTC Data | Restarting real-time data updates for symbol: ADR-NYSE | 2016-06-28 21:04:49 SC DTC Data | Restarting real-time data updates for symbol: NTCK-NYSE | 2016-06-28 21:04:49 SC DTC Data | Restarting real-time data updates for symbol: TICK-NYSE | 2016-06-28 21:04:49 SC DTC Data | Restarting real-time data updates for symbol: TTCK-NYSE | 2016-06-28 21:04:49 HD Request # 17 | Error downloading historical Intraday data for CLQ1. FIX reject reason: Unknown contract | 2016-06-28 21:04:49 HD Request # 17 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLQ1 | 2016-06-28 21:04:49 HD Request # 17 | Intraday download COMPLETE for CLQ1. Completion time: 0s. Unique request ID: 16 | 2016-06-28 21:04:49 Removed historical data download ID 16 | 2016-06-28 21:04:49 Real-time Intraday chart data file updates started for CLQ1 | 2016-06-28 21:04:49 Intraday chart data file opened for CLQ1 | 2016-06-28 21:04:49 YMH1 16 Range #7 | Performing a full recalculation because it has been tagged. Chartbook: Rockwell.cht | 2016-06-28 21:04:49 Delaying start of download for TICK-NYSE | 2016-06-28 21:04:50 Requesting market depth updates for: ESU6 if supported. | 2016-06-28 21:04:52 Symbol Error - ESU6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled | 2016-06-28 21:04:52 GAIN Capital/OEC: Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2016-06-28 21:04:53 HD Request # 18 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2016-06-28 21:04:54 HD Request # 18 | Download start Date-Time: 2016-06-28 20:57:22.000 | 2016-06-28 21:04:54 HD Request # 18 | Using server: ds5.sierracharts.com port 10149 | 2016-06-28 21:04:54 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106. | 2016-06-28 21:04:54 Socket (26) | Connected. | 2016-06-28 21:04:54 HD Request # 18 | Sending historical data logon request message. | 2016-06-28 21:04:54 HD Request # 18 | Requesting Intraday data. Start Date-Time: 2016-06-28 20:57:22. Record interval: 0. Symbol: TICK-NYSE | 2016-06-28 21:04:54 HD Request # 18 | Decompressing data. | 2016-06-28 21:04:54 HD Request # 18 | Receiving Intraday data for TICK-NYSE starting at 2016-06-28 20:57:22 | 2016-06-28 21:04:54 Socket (26) | Shutdown and closed. | 2016-06-28 21:04:54 The network socket for historical data has been closed. | 2016-06-28 21:04:54 HD Request # 18 | Received 1 record from 2016-06-28 20:57:22 to 2016-06-28 20:57:22 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2016-06-28 21:04:54 HD Request # 18 | Intraday download COMPLETE for TICK-NYSE. Completion time: 0s. Unique request ID: 17 | 2016-06-28 21:04:54 Removed historical data download ID 17 | 2016-06-28 21:04:54 Real-time Intraday chart data file updates started for TICK-NYSE | 2016-06-28 21:04:54 Intraday chart data file opened for TICK-NYSE | 2016-06-28 21:04:54 HD Request # 19 | Downloading Intraday chart data for ADR-NYSE to the file ADR-NYSE.scid. Service: statscalc | 2016-06-28 21:04:54 HD Request # 19 | Download start Date-Time: 2016-06-28 20:57:22.000 | 2016-06-28 21:04:54 HD Request # 19 | Using server: ds3.sierracharts.com port 10149 | 2016-06-28 21:04:54 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164. | 2016-06-28 21:04:54 Socket (27) | Connected. | 2016-06-28 21:04:55 HD Request # 19 | Sending historical data logon request message. | 2016-06-28 21:04:55 HD Request # 19 | Requesting Intraday data. Start Date-Time: 2016-06-28 20:57:22. Record interval: 0. Symbol: ADR-NYSE | 2016-06-28 21:04:55 HD Request # 19 | Decompressing data. | 2016-06-28 21:04:55 HD Request # 19 | Receiving Intraday data for ADR-NYSE starting at 2016-06-28 20:57:22 | 2016-06-28 21:04:55 Socket (27) | Shutdown and closed. | 2016-06-28 21:04:55 The network socket for historical data has been closed. | 2016-06-28 21:04:55 HD Request # 19 | Received 1 record from 2016-06-28 20:57:22 to 2016-06-28 20:57:22 (0.0 seconds) and wrote 0 records for ADR-NYSE | 2016-06-28 21:04:55 HD Request # 19 | Intraday download COMPLETE for ADR-NYSE. Completion time: 0s. Unique request ID: 18 | 2016-06-28 21:04:55 Removed historical data download ID 18 | 2016-06-28 21:04:55 Real-time Intraday chart data file updates started for ADR-NYSE | 2016-06-28 21:04:55 Intraday chart data file opened for ADR-NYSE | 2016-06-28 21:04:55 HD Request # 20 | Downloading Intraday chart data for ZBH1 to the file ZBH1.scid. Service: cbot | 2016-06-28 21:04:55 HD Request # 20 | Download start Date-Time: 2011-03-14 14:41:42.000 | 2016-06-28 21:04:55 HD Request # 20 | Using server: scdf2.sierracharts.com port 10149 | 2016-06-28 21:04:55 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2016-06-28 21:04:55 Socket (28) | Connected. | 2016-06-28 21:04:55 HD Request # 20 | Sending historical data logon request message. | 2016-06-28 21:04:55 HD Request # 20 | Requesting Intraday data. Start Date-Time: 2011-03-14 14:41:42. Record interval: 0. Symbol: ZBH11 | 2016-06-28 21:04:55 HD Request # 20 | Decompressing data. | 2016-06-28 21:04:55 HD Request # 20 | Receiving Intraday data for ZBH1 starting at 2011-03-14 14:41:42 | 2016-06-28 21:04:55 Socket (28) | Shutdown and closed. | 2016-06-28 21:04:55 The network socket for historical data has been closed. | 2016-06-28 21:04:55 HD Request # 20 | Received 2 records from 2011-03-14 14:41:42 to 2011-03-14 14:41:42 (0.0 seconds) and wrote 0 records for ZBH1 | 2016-06-28 21:04:55 HD Request # 20 | Intraday download COMPLETE for ZBH1. Completion time: 1s. Unique request ID: 19 | 2016-06-28 21:04:55 Removed historical data download ID 19 | 2016-06-28 21:04:55 Real-time Intraday chart data file updates started for ZBH1 | 2016-06-28 21:04:55 Intraday chart data file opened for ZBH1 | 2016-06-28 21:04:55 HD Request # 21 | Downloading Intraday chart data for 6EH1 to the file 6EH1.scid. Service: cme | 2016-06-28 21:04:55 HD Request # 21 | Download start Date-Time: 2011-03-14 10:15:33.000 | 2016-06-28 21:04:55 HD Request # 21 | Using server: scdf1.sierracharts.com port 10149 | 2016-06-28 21:04:55 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-06-28 21:04:55 Socket (29) | Connected. | 2016-06-28 21:04:55 HD Request # 21 | Sending historical data logon request message. | 2016-06-28 21:04:55 HD Request # 21 | Requesting Intraday data. Start Date-Time: 2011-03-14 10:15:33. Record interval: 0. Symbol: 6EH11 | 2016-06-28 21:04:55 Chart #4 has tagged chart #3 for full recalculation. Chartbook: Rockwell.cht | 2016-06-28 21:04:56 ZBH1 4/32 Range #3 | Performing a full recalculation because it has been tagged. Chartbook: Rockwell.cht | 2016-06-28 21:04:56 HD Request # 21 | Decompressing data. | 2016-06-28 21:04:56 HD Request # 21 | Receiving Intraday data for 6EH1 starting at 2011-03-14 10:15:33 | 2016-06-28 21:04:56 Socket (29) | Shutdown and closed. | 2016-06-28 21:04:56 The network socket for historical data has been closed. | 2016-06-28 21:04:56 HD Request # 21 | Received 1 record from 2011-03-14 10:15:33 to 2011-03-14 10:15:33 (0.0 seconds) and wrote 0 records for 6EH1 | 2016-06-28 21:04:56 HD Request # 21 | Intraday download COMPLETE for 6EH1. Completion time: 0s. Unique request ID: 20 | 2016-06-28 21:04:56 Removed historical data download ID 20 | 2016-06-28 21:04:56 Real-time Intraday chart data file updates started for 6EH1 | 2016-06-28 21:04:56 Intraday chart data file opened for 6EH1 | 2016-06-28 21:04:56 Chart #6 has tagged chart #5 for full recalculation. Chartbook: Rockwell.cht | 2016-06-28 21:04:56 6EH1 0.0016 Range #5 | Performing a full recalculation because it has been tagged. Chartbook: Rockwell.cht | 2016-06-28 21:04:56 The above has been sent to support. | 2016-06-28 21:07:36 * HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-06-28 21:07:36 HTTP connection to www.sierrachart.com:80 (31) | Connected. | 2016-06-28 21:07:36 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2016-06-28 21:07:37 HTTP connection to www.sierrachart.com:80 (31) | Closed. No error. | 2016-06-28 21:07:41 HTTP connection to www.sierrachart.com:80 (31) | Shutdown and closed. | 2016-06-28 21:07:41 |
| [2016-06-29 02:38:21] |
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There are two problems here. You are using the wrong symbols and the CME exchange is not entitled. For example this symbol 6EH1 should instead be 6EH6 Symbol Error - ESU6 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled | 2016-06-28 21:04:48
To resolve the above error message, refer to:https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#DataFeedNotEntitled Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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