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cant log onto to sierra charts

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[2016-06-28 00:19:58] #1 [Go To First Post]
User388780 - Posts: 15
Reading Internal Order ID file. \| 2016-06-27 23:03:13 Reading Trade Orders file. \| 2016-06-27 23:03:13 Reading Trade Positions file. \| 2016-06-27 23:03:13 Software version: 1434 \| 2016-06-27 23:03:13 Uses New Spreadsheets \| 2016-06-27 23:03:13 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. \| 2016-06-27 23:03:13 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. \| 2016-06-27 23:03:13 * Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-06-27 23:03:13 Current selected Data/Trading service: SC Data - All Services \| 2016-06-27 23:03:13 Chart Update Interval: 500 \| 2016-06-27 23:03:13 Time Zone: +00:00:00 (UTC+00) \| 2016-06-27 23:03:13 2016-06-27 19:04:27 Local computer time \| 2016-06-27 23:03:13 2016-06-27 23:04:27 Local computer time in UTC \| 2016-06-27 23:03:13 2016-06-27 23:04:27 Local computer time in SC Time Zone \| 2016-06-27 23:03:13 2016-06-27 23:04:28 Server time in UTC \| 2016-06-27 23:03:13 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2016-06-27 23:03:13 Program path: C:\SierraChart\ \| 2016-06-27 23:03:13 Data Files path: C:\SierraChart\Data\ \| 2016-06-27 23:03:13 OS Version Number: 6.1 \| 2016-06-27 23:03:13 Locale Setting: C \| 2016-06-27 23:03:13 Checking for new symbol settings for scdataallservices \| 2016-06-27 23:03:13 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-06-27 23:03:13 HTTPS connection to www.sierrachart.com:443 (4) \| Connected. \| 2016-06-27 23:03:13 HTTPS connection to www.sierrachart.com:443 (4) \| Starting TLS 1.2 connection. \| 2016-06-27 23:03:13 HTTPS connection to www.sierrachart.com:443 (4) \| SSL connection established. \| 2016-06-27 23:03:13 Requesting symbol settings for scdataallservices. Overwrite = on. \| 2016-06-27 23:04:32 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. \| 2016-06-27 23:04:33 * Symbol settings received. \| 2016-06-27 23:04:36 Processed received symbol settings \| 2016-06-27 23:04:36 HTTPS connection to www.sierrachart.com:443 (4) \| SSL connection closed by remote side. \| 2016-06-27 23:04:41 HTTPS connection to www.sierrachart.com:443 (4) \| Connection gracefully closed by remote side. \| 2016-06-27 23:04:41 HTTPS connection to www.sierrachart.com:443 (4) \| SSL object has been freed. SSL state is now disconnected. \| 2016-06-27 23:04:41 HTTPS connection to www.sierrachart.com:443 (4) \| Shutdown and closed. \| 2016-06-27 23:04:41 SC Data - All Services \| Disconnected. \| 2016-06-27 23:06:18 SC Data - All Services \| Disconnected. \| 2016-06-27 23:06:18 Checking for new symbol settings for ta \| 2016-06-27 23:06:18 Current selected Data/Trading service: TransAct Trading \| 2016-06-27 23:06:18 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-06-27 23:06:18 HTTPS connection to www.sierrachart.com:443 (5) \| Connected. \| 2016-06-27 23:06:19 HTTPS connection to www.sierrachart.com:443 (5) \| Starting TLS 1.2 connection. \| 2016-06-27 23:06:19 HTTPS connection to www.sierrachart.com:443 (5) \| SSL connection established. \| 2016-06-27 23:06:19 Requesting symbol settings for ta. Overwrite = on. \| 2016-06-27 23:06:19 Symbol settings received. \| 2016-06-27 23:06:20 Processed received symbol settings \| 2016-06-27 23:06:20 HTTPS connection to www.sierrachart.com:443 (5) \| SSL connection closed by remote side. \| 2016-06-27 23:06:25 HTTPS connection to www.sierrachart.com:443 (5) \| Connection gracefully closed by remote side. \| 2016-06-27 23:06:25 HTTPS connection to www.sierrachart.com:443 (5) \| SSL object has been freed. SSL state is now disconnected. \| 2016-06-27 23:06:25 HTTPS connection to www.sierrachart.com:443 (5) \| Shutdown and closed. \| 2016-06-27 23:06:25 EURUSD Daily #1 \| Reloading chart. \| 2016-06-27 19:24:03 Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Daily data \| 2016-06-27 19:24:03 Using Bid/Ask average for last trade price for EURUSD \| 2016-06-27 19:24:03 ESU6 1 Min #2 \| Reloading chart. \| 2016-06-27 19:26:13 ESU6 1 Min #2 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU6.scid \| 2016-06-27 19:26:13 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. \| 2016-06-27 19:26:14 * Historical data service client indicated that downloads are not enabled. Symbol: ESU6. Data Type: Intraday data \| 2016-06-27 19:26:14 ESU6 Daily #3 \| Reloading chart. \| 2016-06-27 19:27:05 ESU6 Daily #3 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU6.dly \| 2016-06-27 19:27:05 Historical data service client indicated that downloads are not enabled. Symbol: ESU6. Data Type: Daily data \| 2016-06-27 19:27:06 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. \| 2016-06-27 19:27:29 * Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. \| 2016-06-27 20:12:25 * thank you for any help billm

[2016-06-28 04:51:38] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Your account has been activated and/or reset. A restart is necessary if Sierra Chart is already running. Exit the Sierra Chart charting and trading software by selecting "File >> Exit". Open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends, you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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