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Daily candles on FX-STATS carts.

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[2016-06-17 09:14:42] #1 [Go To First Post]
User34124 - Posts: 270
Hi why are the open prices of the daily candles so inaccurate on these symbols? Try comparing them to the actual midnight open price on the hourly and you will see a huge discrepancy. This makes for extremely innacurate charting. And is there any way of getting a historical chart of the indexes beyond 2014?? That is hardly historical, is it not.

[2016-06-17 09:50:03] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The Open, High, Low, Close Historical Daily chart values for the FX Stats symbols are based upon the time range from 00:00:00 to 23:59:59 UTC time. There is no data earlier than 2014-03 for these symbols. It simply does not exist whatsoever. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-06-18 11:38:18] #3 [Go To First Post]
User34124 - Posts: 270
Ok I'll show you what I mean re: the Daily candle opens when the market reopens. As for the data earlier than 2014-03.. the FX-Stats are simple constructs of actual FX pairs, so the data must inevitably exist. Unless there was a currency which did not exist prior to March '14?

[2016-06-18 23:48:02] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
As for the data earlier than 2014-03.. the FX-Stats are simple constructs of actual FX pairs, so the data must inevitably exist. Unless there was a currency which did not exist prior to March '14? We cannot provide this data earlier. It is pointless to ask us about this. It will never happen. We do not have the time to do this and you would have to also be willing to pay USD3000+ for the effort. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-18 23:48:35

[2016-06-19 10:45:50] #5 [Go To First Post]
User34124 - Posts: 270
You guys are so rude for no apparent reason. Acting like it is a crime for HISTORICAL CHART to have more than 2 YEARS DATA Appalling.

[2016-06-19 20:56:43] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are just simply stating the facts and being honest. If you want to call it rude. Completely fine and so be it. We take it as a complement. Furthermore, what we are trying to say is that this is a very very difficult and time-consuming effort to accomplish what you want. We are not going to do it. We have a huge amount of other development that we have to get through which is so important for the benefit of the large user base. We cannot take on anything new and unnecessary. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-19 22:20:11

[2016-06-20 06:02:15] #7 [Go To First Post]
User34124 - Posts: 270
Compliment how? You think it is acceptable to be completely devoid of customer service skills? You obviously are lacking in business etiquette. Hugely. Furthermore, I take your condescending tone and the fact that you deem it acceptable that a user should pay for a historical feed with 2 years of data as laughable. You should be thoroughly ashamed of yourselves.

[2016-06-20 07:07:36] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We take it as a compliment because it makes it very clear that we are doing our best and we are clear and to the point. We do not think there is any problem with business etiquette here. But whether there is or there is not, it simply does not matter to us. It is not relevant. Our objective is reliable and quality services and to meet the needs of users. However, your request is a very specialized item. We cannot be everything to everybody. These FX Indices were requested by one particular user and developed for them. They are not considered an essential part of the offering and are only a very very small subset of the overall data provided and software services. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-20 07:08:48

[2016-06-20 09:49:38] #9 [Go To First Post]
User34124 - Posts: 270
And how am I meant to know that? From the USER end.. check out the page which describes what is offered for what we PAY.. Simple business etiquette. See where your customers are coming from as the first priority, and then your development point of view second.

[2016-06-20 11:33:08] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Let us know about the problem you see with the Open with the FX Indices so we can look into it or explain why you see what you do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-06-22 14:40:10] #11 [Go To First Post]
User34124 - Posts: 270
Image attached. Note how every day, the new daily candle opens with the exact same open price as the previous day, despite being wholly inaccurate. The feed then rectifies itself when the candle closes, only to continue the error onto the next daily candle. Before you assume that this is the user's fault, can you take a few moments to think about UI and customer relations, and then appreciate that this is a bug and a grief to a paying user, and reply accordingly. Thanks.


sierra chart opening error.png / V - Attached On 2016-06-22 14:37:20 UTC - Size: 66.73 KB - 220 views

[2016-06-22 18:11:00] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is not a case of user error and that is something that we would never assume. The problem is that the daily open, high, low and settlement values are not being reset for the symbols. We have set that up now. This should now be correct starting tomorrow. But thinking through this, because the reset is at 0:00 UTC time, depending upon when a new bar starts in the chart according to the time zone you are using in Sierra Chart, there still could be a problem. So let us know how this works tomorrow. There is additional work we can do to resolve this if there still is a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-06-30 08:12:17] #13 [Go To First Post]
User34124 - Posts: 270
It is still happening

[2016-06-30 09:59:40] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Go to the chart this is happening with and select Edit >> Delete All Data Download. Effective tomorrow morning you should no longer notice the problem. The reset time has now been moved to 17:00 US Eastern time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-30 10:00:18

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