Support Board
Date/Time: Tue, 23 Dec 2025 21:20:05 +0000
add Symbol
View Count: 2128
| [2016-06-15 09:17:26] |
| User288254 - Posts: 4 |
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Hello! I bought your product and have a problem with volume in the pair BTC-CNY (Okcoin). Please add normal Bitcoin Symbol BTC-CNY (Okcoin spot market) because your volume are incorrect. If it possible can you add all Bitcoin(BTC) variants from Okcoin.com and Okcoin.cn !! It's very important!Thank you!
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| [2016-06-16 05:16:00] |
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To our knowledge all available symbols from Okcoin.com and Okcoin.cn are listed. What do you see missing? You can find the available symbols in File >> Find Symbol. For volume, make sure you use the Volume-Bitcoin study: http://www.sierrachart.com/index.php?page=doc/doc_TechnicalStudiesReference.html#s336 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-18 22:00:57] |
| User288254 - Posts: 4 |
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Please add BTC Futures quarterly (okcoin.com)
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| [2016-06-20 22:25:22] |
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Support for OK Coin Futures will be added by the end of this week.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-24 19:41:47] |
| User288254 - Posts: 4 |
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Thank you.I really need to futures.
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| [2016-06-28 05:38:02] |
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Support for OK coin Futures will be done later today. It was more involved than expected. The symbols are already listed in File >> Find Symbol and market data will start to become available later today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-29 09:47:13] |
| User288254 - Posts: 4 |
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Well done!But now not work spot BTCCNY-OKCOIN .Last data 28.06.16 14:14
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| [2016-06-29 11:07:45] |
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This is now fixed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-29 11:20:54] |
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Actually we are still seeing a problem with the Chinese symbols. We need more time to resolve this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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