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Date/Time: Fri, 10 May 2024 04:31:03 +0000



SC 1422 constant disconnecting and reconnecting from TWS

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[2016-06-09 17:47:05]
Agent Orange - Posts: 36
This just started maybe 30 to 45 minutes ago. Have restarted everything (modem, router, computer, all software), still happening. Socket shutdowns and closes, then it reconnects and maybe 15 seconds later disconnects again, ad infinitum (apparently).

Not seeing any issue with SC 1422 being fed from IQFeed, so maybe it's an IB problem, but I figure you would hear from someone else (IB status not reflecting a problem at the moment).

Also: The SC instance being fed from IB TWS is the one that gets futures data, and the Symbol needs rollover message is also appearing, so I wonder if this problem might be related.

Please let me know if you are hearing of others having this problem.

Thanks in advance ...
[2016-06-09 18:03:22]
Sierra Chart Engineering - Posts: 104368
The problems with Interactive Brokers Trader Workstation are never ending.

This is actually an indication that TWS is not providing the Trade Position data and this is why the problem occurs. Although we would have to see the Message Log to confirm this.

We have worked around this issue. Update Sierra Chart with Help >> Download Prerelease:
https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate

If you still have a problem after updating, let us know and we need to see the Message Log.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2016-06-09 18:04:49

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