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FXCM order update (Rejected)

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[2016-06-06 12:32:23] #1 [Go To First Post]
Ziklag - Posts: 73
FXCM order update (Rejected). Info: 19915;DAS 19915: ZDas Exception ORA-20210: Order 62347741 could not be executed. Instrument ITA40 is under trading restriction: only position close is allowed. Internal Order ID: 377. Service Order ID: (none). Symbol: ITA40 \| 2016-06-06 13:33:07 * Version 1399

[2016-06-06 14:08:13] #2 [Go To First Post]
Ziklag - Posts: 73
FXCM order update (Rejected). Info: 19915;DAS 19915: ZDas Exception ORA-20210: Order 62347741 could not be executed. Instrument ITA40 is under trading restriction: only position close is allowed. Internal Order ID: 377. Service Order ID: (none). Symbol: ITA40 \| 2016-06-06 13:33:07 * FXCM order update (Rejected). Info: 19915;DAS 19915: ZDas Exception ORA-20210: Order 62353328 could not be executed. Instrument ITA40 is under trading restriction: only position close is allowed. Internal Order ID: 380. Service Order ID: (none). Symbol: ITA40 \| 2016-06-06 16:39:45 * FXCM order update (Rejected). Info: 19915;DAS 19915: ZDas Exception ORA-20210: Order 62353332 could not be executed. Instrument ITA40 is under trading restriction: only position close is allowed. Internal Order ID: 383. Service Order ID: (none). Symbol: ITA40 \| 2016-06-06 16:39:48 * FXCM order update (Rejected). Info: 19915;DAS 19915: ZDas Exception ORA-20210: Order 62353343 could not be executed. Instrument ITA40 is under trading restriction: only position close is allowed. Internal Order ID: 386. Service Order ID: (none). Symbol: ITA40 \| 2016-06-06 16:40:06 *

[2016-06-06 16:41:41] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This message is from FXCM: Info: 19915;DAS 19915: ZDas Exception ORA-20210: Order 62353343 could not be executed. Instrument ITA40 is under trading restriction: only position close is allowed. Contact FXCM for more help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-06-07 02:14:41] #4 [Go To First Post]
Ziklag - Posts: 73
Before it happened I had upgraded via Help >> Download Current Version; I don't know if "current version" is the problem, too, why does Version still read 1399 after the upgrade?

[2016-06-07 02:37:22] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The installation did not complete successfully if you are still running version 1399. Try updating again. This error is not related to the version of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-06-07 10:34:08] #6 [Go To First Post]
Ziklag - Posts: 73
CC api Message body Hello Peter, This question should be directed to SierraChart. You can reach them through here: http://www.sierrachart.com/index.php?page=doc/support.html We are still looking for possible FXCM-side errors regarding the first issue. As SierraChart is using FXCM public API, we cannot support their platform directly. Did you contact SierraChart about this problem yet ? To answer your question from different chain: We have not received reports of this error from anyone else. Best Regards, Pawel

[2016-06-07 10:35:09] #7 [Go To First Post]
Ziklag - Posts: 73
FXCM order update (Rejected). Info: 19915;DAS 19915: ZDas Exception ORA-20126: Market is closed. Any trading functionality is not available. Internal Order ID: 398. Service Order ID: (none). Symbol: ITA40 \| 2016-06-07 10:00:40 * FXCM order update (Rejected). Info: 19915;DAS 19915: ZDas Exception ORA-20210: Order 62376367 could not be executed. Instrument ITA40 is under trading restriction: only position close is allowed. Internal Order ID: 401. Service Order ID: (none). Symbol: ITA40 \| 2016-06-07 10:01:24 * FXCM order update (Rejected). Info: 19915;DAS 19915: ZDas Exception ORA-20210: Order 62376369 could not be executed. Instrument ITA40 is under trading restriction: only position close is allowed. Internal Order ID: 404. Service Order ID: (none). Symbol: ITA40 \| 2016-06-07 10:01:38 * FXCM order update (Rejected). Info: 19915;DAS 19915: ZDas Exception ORA-20210: Order 62376528 could not be executed. Instrument ITA40 is under trading restriction: only position close is allowed. Internal Order ID: 407. Service Order ID: (none). Symbol: ITA40 \| 2016-06-07 10:04:05 * FXCM order update (Rejected). Info: 19915;DAS 19915: ZDas Exception ORA-20210: Order 62376536 could not be executed. Instrument ITA40 is under trading restriction: only position close is allowed. Internal Order ID: 410. Service Order ID: (none). Symbol: ITA40 \| 2016-06-07 10:04:34 *

[2016-06-07 10:37:26] #8 [Go To First Post]
Ziklag - Posts: 73
Via Help >> "Download Current Version" this morning I upgraded to Version 1425 before, hours later, this, happened.

[2016-06-07 10:57:57] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are contacting FXCM about this now and see what they say. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-06-08 05:48:38] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
FXCM says they are following up with you about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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