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Date/Time: Mon, 16 Jul 2018 10:34:06 +0000



NEED HELP

Support Request:
[2013-03-29 12:43:27]
User57072 - Posts: 49
HAS THERE BEEN ANY ISSUES WITH PRINTING ? I AM UNABLE TO PRINT THE CHARTS.
[2013-03-29 18:23:58]
Sierra Chart Engineering - Posts: 61794
Sierra Chart does properly print charts following the specifications of the Windows API for printing.

If there is a problem with this, it is going to be with the printer driver, not with Sierra Chart, Even if you can print from other programs. We are able to print fine and it's unusual for us to hear about printing problems, although occasionally we do. In these cases we know the source of the problem is with the driver unable to print the data that we have given the operating system which then in turn gives it to the driver.

Our recommendation, is to remove the existing printer driver for the printer you are using and install a new one through the Microsoft Printer Control Panel. Just use the standard one provided by Microsoft.

To confirm that Sierra Chart is printing correctly, print to the Microsoft XPS Document Writer:
http://windows.microsoft.com/en-nz/windows7/print-to-the-microsoft-xps-document-writer

After this, open the XPS document that has been created and you will see that Sierra Chart is properly printing.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-03-29 18:29:12

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