Support Board
Date/Time: Sat, 10 May 2025 21:19:20 +0000
conecting problem
View Count: 766
| [2016-05-30 07:10:39] |
| User990759 - Posts: 5 |
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Hello, I cannot connect to sierra in my laptop, There is connecting and 1 sec loos connection. Firewall is of, I havent any antivirus program too. Probably I need authorisation
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| [2016-05-30 07:14:35] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-30 07:30:43] |
| User990759 - Posts: 5 |
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Software version: 1395 | 2016-05-30 02:26:52 Uses New Spreadsheets | 2016-05-30 02:26:52 Enabled for: Advanced Features. | 2016-05-30 02:26:52 Enabled for: Advanced Features 2. | 2016-05-30 02:26:52 Enabled for: Sierra Chart Historical Data Service. | 2016-05-30 02:26:52 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-30 02:26:52 Current selected Data/Trading service: CQG FIX Trading | 2016-05-30 02:26:52 Chart Update Interval: 500 | 2016-05-30 02:26:52 Data/Trade Service Settings automatically set. | 2016-05-30 02:26:52 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-05-30 02:26:52 2016-05-30 09:26:56 Local computer time | 2016-05-30 02:26:52 2016-05-30 07:26:56 Local computer time in UTC | 2016-05-30 02:26:52 2016-05-30 02:26:56 Local computer time in SC Time Zone | 2016-05-30 02:26:52 2016-05-30 07:27:07 Server time in UTC | 2016-05-30 02:26:52 Local computer UTC time and Server UTC time difference: 12 seconds. | 2016-05-30 02:26:52 Program path: C:\SierraChart\ | 2016-05-30 02:26:52 Data Files path: C:\SierraChart\Data\ | 2016-05-30 02:26:52 OS Version Number: 6.2 | 2016-05-30 02:26:52 Locale Setting: C | 2016-05-30 02:26:52 Checking for new symbol settings for cqg | 2016-05-30 02:26:52 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-05-30 02:26:52 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-05-30 02:26:52 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-05-30 02:26:52 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-05-30 02:26:52 Symbol settings are up-to-date for cqg | 2016-05-30 02:26:52 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-30 02:27:01 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-05-30 02:27:01 socket (4) | Connected. | 2016-05-30 02:27:01 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-05-30 02:27:01 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-05-30 02:27:01 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-05-30 02:27:01 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-05-30 02:27:01 CQG FIX: Sending the Logon message. | 2016-05-30 02:27:01 CQG FIX: Received a Logout message. Text = Username or password is incorrect. | 2016-05-30 02:27:02 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-30 02:27:02 socket (4) | Shutdown and closed. | 2016-05-30 02:27:02 CQG FIX: Disconnected. | 2016-05-30 02:27:02 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-30 02:27:02 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-30 02:27:02 CQG FIX Trading | Disconnected. | 2016-05-30 02:27:02 |
| [2016-05-30 08:07:11] |
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This is the relevant message: CQG FIX: Received a Logout message. Text = Username or password is incorrect. | 2016-05-30 02:27:02
Go through the setup instructions here: CQG Trading Platform Service: Setup Instructions If you still have a problem connecting, let your broker know you are getting this message from the CQG FIX server: CQG FIX: Received a Logout message. Text = Username or password is incorrect. | 2016-05-30 02:27:02
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-30 08:35:29] |
| User990759 - Posts: 5 |
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Now I cannot connect sierra on my desktop,
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| [2016-05-30 08:58:51] |
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You really need to contact your broker for help with this. From our position we cannot help with this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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