Support Board
Date/Time: Sat, 05 Jul 2025 18:06:11 +0000
New Instance not submitting orders to Interactive brokers
View Count: 984
| [2016-05-24 21:09:52] |
| SK - Posts: 33 |
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Connected to Interactive Brokers from my Sierra install. Now launched New instance from File menu. When I submit trades from this new instance , none of the orders are sent to IB. Sierra new instance is connected to the same account as my original install. I'd like to do simulation in one sierra install and real trading in another install to the IB account. Can you let me know why? |
| [2016-05-24 22:45:13] |
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We do not know why. The Trade >> Trade Activity Log will indicate the reason. Although if the main instance of Sierra Chart is in Trade Simulation Mode, then obviously that is going to prevent the orders from going to Interactive Brokers. The main instance needs to have Trade Simulation Mode disabled. And you can enable it in the sub instance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-24 22:45:25
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| [2016-05-25 11:53:16] |
| SK - Posts: 33 |
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Here is the error in activity log. Order are not sent "Interactive Brokers order update (Order reject). Info: Trade Account does not match Sierra Chart Trade Simulation setting. Internal Order ID: 213. Service Order ID: (none). Symbol: AMBA | 2016-05-25 07:42:42 *" Trade simulation is off for both the instances and would like for the orders to sent to IB. Also is this new instance temporary ? when does it get deleted? any settings saved in this , would they persist when I open it next time. I usually close and exit out of my sierra end of day. |
| [2016-05-25 16:48:25] |
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Make sure you select the correct Trade Account you want to use: http://www.sierrachart.com/index.php?page=doc/doc_TradeWindow.html#SelectingTradeAccount The new instance is not temporary. The new instance never gets deleted unless you manually do that. All settings are saved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-27 14:34:03] |
| SK - Posts: 33 |
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Alright..there is something odd going on . New instance was launched and yesterday was able to launch new instance , connect and submit orders to IB. Close Sierra all instances, shut down laptop end of day. Relaunched all instances, on tyring to submit orders from this new instance, its giving the same error as previously noted few days ago. What could be causing the issue to loose connection to data feed everyday. Was able to send orders to IB from main instance though. Is there a bug in the software or some setting i'm missing that is causing the issue???!! Interactive Brokers order update (Order reject). Info: Trade Account does not match Sierra Chart Trade Simulation setting. Internal Order ID: 93938. Service Order ID: (none). Symbol: LC | 2016-05-27 09:40:10 * |
| [2016-05-28 08:51:21] |
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You just need to make sure you are selecting the correct IB Trade Account: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) This is all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-28 11:21:40
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