Support Board
Date/Time: Tue, 04 Nov 2025 10:02:04 +0000
CL will not back-adjust
View Count: 895
| [2016-05-19 07:50:37] |
| phaedonk - Posts: 352 |
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I am using Date-rule rollover, Back-adjusted, and there is a 56 tick gap today with the rollover. It is the same gap if I choose a simple Date-rule rollover.
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| [2016-05-19 09:33:23] |
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We checked and we do not see this and the chart looks correct to us. Therefore, you just need to re-download the data for the current contract month and the prior month by following the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-19 10:06:34] |
| phaedonk - Posts: 352 |
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Yes, of course I re-downloaded the data before opening a thread. Please see attached picture.
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 CL, cont, will not back-adjust.png / V - Attached On 2016-05-19 10:04:45 UTC - Size: 110.44 KB - 303 views |
| [2016-05-19 17:25:11] |
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Did you follow the documented procedure? In our experience often users do not follow the exact documented procedure. If the data is re-downloaded and the Symbol Settings are correct, there is no reason why you would have this problem. Also check Global Symbol Settings: http://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php Verify there is a Historical Chart Symbol set for the Interactive Brokers CL-######-NYMEX future symbol or update the Symbol Settings: http://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettings If you still have a problem we will need for you to enable the detailed logging and provide us the Message Log. But that is almost never necessary. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-19 17:26:24
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| [2016-05-19 19:21:20] |
| phaedonk - Posts: 352 |
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I deleted the files manually and this worked. All other solutions did not work. Thank you.
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| [2016-05-19 19:32:52] |
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OK, without seeing the log file we do not know what the problem was. This is very unusual to have to do that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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