Support Board
Date/Time: Tue, 04 Nov 2025 14:38:46 +0000
Post From: CL will not back-adjust
| [2016-05-19 17:25:11] |
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Did you follow the documented procedure? In our experience often users do not follow the exact documented procedure. If the data is re-downloaded and the Symbol Settings are correct, there is no reason why you would have this problem. Also check Global Symbol Settings: http://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php Verify there is a Historical Chart Symbol set for the Interactive Brokers CL-######-NYMEX future symbol or update the Symbol Settings: http://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettings If you still have a problem we will need for you to enable the detailed logging and provide us the Message Log. But that is almost never necessary. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-19 17:26:24
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