Support Board
Date/Time: Sun, 11 May 2025 23:11:39 +0000
cqg
View Count: 935
| [2016-05-18 16:23:07] |
| User948258 - Posts: 4 |
|
i am having trouble setting up the cqg login, it gets hung up connecting, can you guys help?
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| [2016-05-18 16:32:05] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-18 16:40:39] |
| User948258 - Posts: 4 |
|
---------------------------------------- Selected Data/Trading service: CQG FIX Trading Username for Data/Trading service: ---------------------------------------- Log: Software version: 1297 | 2016-05-18 17:28:44 Uses New Spreadsheets | 2016-05-18 17:28:44 Usage end date: 2016-06-06 | 2016-05-18 17:28:44 Enabled for: Advanced Features. | 2016-05-18 17:28:44 Enabled for: Sierra Chart Historical Data Service. | 2016-05-18 17:28:44 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-18 17:28:44 Current selected Data/Trading service: Rithmic Trading | 2016-05-18 17:28:44 Chart Update Interval: 500 | 2016-05-18 17:28:44 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2016-05-18 17:28:44 2016-05-18 17:28:44 Local computer time | 2016-05-18 17:28:44 2016-05-18 15:28:44 Local computer time in UTC | 2016-05-18 17:28:44 2016-05-18 17:28:44 Local computer time in SC Time Zone | 2016-05-18 17:28:44 2016-05-18 15:28:44 Server time in UTC | 2016-05-18 17:28:44 Local computer UTC time and Server UTC time difference: 2 seconds. | 2016-05-18 17:28:44 Program path: C:\SierraChart\ | 2016-05-18 17:28:44 Data Files path: C:\SierraChart\Data\ | 2016-05-18 17:28:44 OS Version Number: 6.2 | 2016-05-18 17:28:44 Locale Information: C | 2016-05-18 17:28:44 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-18 17:41:00 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-05-18 17:41:00 socket (59) | Connected. | 2016-05-18 17:41:00 CQG FIX: Sending the Logon message. | 2016-05-18 17:41:00 CQG FIX: Received a Logout message. Text = Username or password is incorrect. | 2016-05-18 17:41:01 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:41:01 socket (59) | Shutdown and closed. | 2016-05-18 17:41:01 CQG FIX: Logged out and disconnected. | 2016-05-18 17:41:01 CQG FIX: Disconnected. | 2016-05-18 17:41:01 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-18 17:41:01 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-18 17:41:01 CQG FIX: DisconnectFIX called. | 2016-05-18 17:41:01 CQG FIX Trading | Disconnected. | 2016-05-18 17:41:01 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-18 17:41:01 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-18 17:41:06 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-05-18 17:41:06 socket (60) | Connected. | 2016-05-18 17:41:06 CQG FIX: Sending the Logon message. | 2016-05-18 17:41:06 CQG FIX: Received a Logout message. Text = Username or password is incorrect. | 2016-05-18 17:41:06 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:41:06 socket (60) | Shutdown and closed. | 2016-05-18 17:41:06 CQG FIX: Logged out and disconnected. | 2016-05-18 17:41:06 CQG FIX: Disconnected. | 2016-05-18 17:41:06 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-18 17:41:06 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-18 17:41:06 CQG FIX: DisconnectFIX called. | 2016-05-18 17:41:06 CQG FIX Trading | Disconnected. | 2016-05-18 17:41:06 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-18 17:41:06 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-18 17:41:11 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-05-18 17:41:11 socket (61) | Connected. | 2016-05-18 17:41:11 CQG FIX: Sending the Logon message. | 2016-05-18 17:41:12 CQG FIX: Received a Logout message. Text = Username or password is incorrect. | 2016-05-18 17:41:12 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:41:12 socket (61) | Shutdown and closed. | 2016-05-18 17:41:12 CQG FIX: Logged out and disconnected. | 2016-05-18 17:41:12 CQG FIX: Disconnected. | 2016-05-18 17:41:12 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-18 17:41:12 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-18 17:41:12 CQG FIX: DisconnectFIX called. | 2016-05-18 17:41:12 CQG FIX Trading | Disconnected. | 2016-05-18 17:41:12 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-18 17:41:12 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-18 17:41:17 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-05-18 17:41:17 socket (62) | Connected. | 2016-05-18 17:41:17 CQG FIX: Sending the Logon message. | 2016-05-18 17:41:17 CQG FIX: Received a Logout message. Text = Username or password is incorrect. | 2016-05-18 17:41:17 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:41:17 socket (62) | Shutdown and closed. | 2016-05-18 17:41:17 CQG FIX: Logged out and disconnected. | 2016-05-18 17:41:17 CQG FIX: Disconnected. | 2016-05-18 17:41:17 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-18 17:41:17 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-18 17:41:17 CQG FIX: DisconnectFIX called. | 2016-05-18 17:41:17 CQG FIX Trading | Disconnected. | 2016-05-18 17:41:17 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-18 17:41:17 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-18 17:41:22 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-05-18 17:41:22 socket (63) | Connected. | 2016-05-18 17:41:22 CQG FIX: Sending the Logon message. | 2016-05-18 17:41:23 CQG FIX: Received a Logout message. Text = Username or password is incorrect. | 2016-05-18 17:41:23 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:41:23 socket (63) | Shutdown and closed. | 2016-05-18 17:41:23 CQG FIX: Logged out and disconnected. | 2016-05-18 17:41:23 CQG FIX: Disconnected. | 2016-05-18 17:41:23 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-18 17:41:23 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-18 17:41:23 CQG FIX: DisconnectFIX called. | 2016-05-18 17:41:23 CQG FIX Trading | Disconnected. | 2016-05-18 17:41:23 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-18 17:41:23 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-18 17:41:28 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-05-18 17:41:28 socket (64) | Connected. | 2016-05-18 17:41:28 CQG FIX: Sending the Logon message. | 2016-05-18 17:41:28 CQG FIX: Received a Logout message. Text = Too many logon attempts. Please contact your FCM. | 2016-05-18 17:41:28 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:41:28 socket (64) | Shutdown and closed. | 2016-05-18 17:41:28 CQG FIX: Logged out and disconnected. | 2016-05-18 17:41:28 CQG FIX: Disconnected. | 2016-05-18 17:41:28 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-18 17:41:28 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-18 17:41:28 CQG FIX: DisconnectFIX called. | 2016-05-18 17:41:28 CQG FIX Trading | Disconnected. | 2016-05-18 17:41:28 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-18 17:41:28 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-18 17:41:33 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-05-18 17:41:33 socket (65) | Connected. | 2016-05-18 17:41:33 CQG FIX: Sending the Logon message. | 2016-05-18 17:41:34 CQG FIX: Received a Logout message. Text = Too many logon attempts. Please contact your FCM. | 2016-05-18 17:41:34 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:41:34 socket (65) | Shutdown and closed. | 2016-05-18 17:41:34 CQG FIX: Logged out and disconnected. | 2016-05-18 17:41:34 CQG FIX: Disconnected. | 2016-05-18 17:41:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-18 17:41:34 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-18 17:41:34 CQG FIX: DisconnectFIX called. | 2016-05-18 17:41:34 CQG FIX Trading | Disconnected. | 2016-05-18 17:41:34 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-18 17:41:34 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-18 17:41:39 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-05-18 17:41:39 socket (66) | Connected. | 2016-05-18 17:41:39 CQG FIX: Sending the Logon message. | 2016-05-18 17:41:39 CQG FIX: Received a Logout message. Text = Too many logon attempts. Please contact your FCM. | 2016-05-18 17:41:39 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:41:39 socket (66) | Shutdown and closed. | 2016-05-18 17:41:39 CQG FIX: Logged out and disconnected. | 2016-05-18 17:41:39 CQG FIX: Disconnected. | 2016-05-18 17:41:39 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-18 17:41:39 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-18 17:41:39 CQG FIX: DisconnectFIX called. | 2016-05-18 17:41:39 CQG FIX Trading | Disconnected. | 2016-05-18 17:41:39 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-18 17:41:39 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-18 17:41:44 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-05-18 17:41:44 socket (67) | Connected. | 2016-05-18 17:41:44 CQG FIX: Sending the Logon message. | 2016-05-18 17:41:45 CQG FIX: Received a Logout message. Text = Too many logon attempts. Please contact your FCM. | 2016-05-18 17:41:45 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:41:45 socket (67) | Shutdown and closed. | 2016-05-18 17:41:45 CQG FIX: Logged out and disconnected. | 2016-05-18 17:41:45 CQG FIX: Disconnected. | 2016-05-18 17:41:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-18 17:41:45 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-18 17:41:45 CQG FIX: DisconnectFIX called. | 2016-05-18 17:41:45 CQG FIX Trading | Disconnected. | 2016-05-18 17:41:45 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-18 17:41:45 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-18 17:41:50 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-05-18 17:41:50 socket (68) | Connected. | 2016-05-18 17:41:50 CQG FIX: Sending the Logon message. | 2016-05-18 17:41:50 CQG FIX: Received a Logout message. Text = Too many logon attempts. Please contact your FCM. | 2016-05-18 17:41:50 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:41:50 socket (68) | Shutdown and closed. | 2016-05-18 17:41:50 CQG FIX: Logged out and disconnected. | 2016-05-18 17:41:50 CQG FIX: Disconnected. | 2016-05-18 17:41:50 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-18 17:41:50 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-18 17:41:50 CQG FIX: DisconnectFIX called. | 2016-05-18 17:41:50 CQG FIX Trading | Disconnected. | 2016-05-18 17:41:50 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-18 17:41:50 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-18 17:41:55 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-05-18 17:41:55 socket (69) | Connected. | 2016-05-18 17:41:55 CQG FIX: Sending the Logon message. | 2016-05-18 17:41:56 CQG FIX: Received a Logout message. Text = Too many logon attempts. Please contact your FCM. | 2016-05-18 17:41:56 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:41:56 socket (69) | Shutdown and closed. | 2016-05-18 17:41:56 CQG FIX: Logged out and disconnected. | 2016-05-18 17:41:56 CQG FIX: Disconnected. | 2016-05-18 17:41:56 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-18 17:41:56 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-18 17:41:56 CQG FIX: DisconnectFIX called. | 2016-05-18 17:41:56 CQG FIX Trading | Disconnected. | 2016-05-18 17:41:56 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-18 17:41:56 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-18 17:42:01 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-05-18 17:42:01 socket (70) | Connected. | 2016-05-18 17:42:01 CQG FIX: Sending the Logon message. | 2016-05-18 17:42:01 CQG FIX: Received a Logout message. Text = Too many logon attempts. Please contact your FCM. | 2016-05-18 17:42:01 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:42:01 socket (70) | Shutdown and closed. | 2016-05-18 17:42:01 CQG FIX: Logged out and disconnected. | 2016-05-18 17:42:01 CQG FIX: Disconnected. | 2016-05-18 17:42:01 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-18 17:42:01 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-18 17:42:01 CQG FIX: DisconnectFIX called. | 2016-05-18 17:42:01 CQG FIX Trading | Disconnected. | 2016-05-18 17:42:01 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-18 17:42:01 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-18 17:42:06 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-05-18 17:42:06 socket (71) | Connected. | 2016-05-18 17:42:06 CQG FIX: Sending the Logon message. | 2016-05-18 17:42:07 CQG FIX: Received a Logout message. Text = Too many logon attempts. Please contact your FCM. | 2016-05-18 17:42:07 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:42:07 socket (71) | Shutdown and closed. | 2016-05-18 17:42:07 CQG FIX: Logged out and disconnected. | 2016-05-18 17:42:07 CQG FIX: Disconnected. | 2016-05-18 17:42:07 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-18 17:42:07 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-18 17:42:07 CQG FIX: DisconnectFIX called. | 2016-05-18 17:42:07 CQG FIX Trading | Disconnected. | 2016-05-18 17:42:07 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-18 17:42:07 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-18 17:42:12 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-05-18 17:42:12 socket (72) | Connected. | 2016-05-18 17:42:12 CQG FIX: Sending the Logon message. | 2016-05-18 17:42:12 CQG FIX: Received a Logout message. Text = Too many logon attempts. Please contact your FCM. | 2016-05-18 17:42:12 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:42:12 socket (72) | Shutdown and closed. | 2016-05-18 17:42:12 CQG FIX: Logged out and disconnected. | 2016-05-18 17:42:12 CQG FIX: Disconnected. | 2016-05-18 17:42:12 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-18 17:42:12 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-18 17:42:12 CQG FIX: DisconnectFIX called. | 2016-05-18 17:42:12 CQG FIX Trading | Disconnected. | 2016-05-18 17:42:12 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-18 17:42:12 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-18 17:42:17 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-05-18 17:42:17 socket (73) | Connected. | 2016-05-18 17:42:18 CQG FIX: Sending the Logon message. | 2016-05-18 17:42:18 CQG FIX: Received a Logout message. Text = Too many logon attempts. Please contact your FCM. | 2016-05-18 17:42:18 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:42:18 socket (73) | Shutdown and closed. | 2016-05-18 17:42:18 CQG FIX: Logged out and disconnected. | 2016-05-18 17:42:18 CQG FIX: Disconnected. | 2016-05-18 17:42:18 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-18 17:42:18 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-18 17:42:18 CQG FIX: DisconnectFIX called. | 2016-05-18 17:42:18 CQG FIX Trading | Disconnected. | 2016-05-18 17:42:18 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-18 17:42:18 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-18 17:42:23 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-05-18 17:42:23 socket (74) | Connected. | 2016-05-18 17:42:23 CQG FIX: Sending the Logon message. | 2016-05-18 17:42:23 CQG FIX: Received a Logout message. Text = Too many logon attempts. Please contact your FCM. | 2016-05-18 17:42:23 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:42:23 socket (74) | Shutdown and closed. | 2016-05-18 17:42:23 CQG FIX: Logged out and disconnected. | 2016-05-18 17:42:23 CQG FIX: Disconnected. | 2016-05-18 17:42:23 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-18 17:42:23 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-18 17:42:23 CQG FIX: DisconnectFIX called. | 2016-05-18 17:42:23 CQG FIX Trading | Disconnected. | 2016-05-18 17:42:23 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-18 17:42:23 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-18 17:42:28 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-05-18 17:42:28 socket (75) | Connected. | 2016-05-18 17:42:29 CQG FIX: Sending the Logon message. | 2016-05-18 17:42:29 CQG FIX: Received a Logout message. Text = Too many logon attempts. Please contact your FCM. | 2016-05-18 17:42:29 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:42:29 socket (75) | Shutdown and closed. | 2016-05-18 17:42:29 CQG FIX: Logged out and disconnected. | 2016-05-18 17:42:29 CQG FIX: Disconnected. | 2016-05-18 17:42:29 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-18 17:42:29 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-18 17:42:29 CQG FIX: DisconnectFIX called. | 2016-05-18 17:42:29 CQG FIX Trading | Disconnected. | 2016-05-18 17:42:29 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-18 17:42:29 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-18 17:42:34 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-05-18 17:42:34 socket (76) | Connected. | 2016-05-18 17:42:34 CQG FIX: Sending the Logon message. | 2016-05-18 17:42:34 CQG FIX: Received a Logout message. Text = Too many logon attempts. Please contact your FCM. | 2016-05-18 17:42:34 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:42:34 socket (76) | Shutdown and closed. | 2016-05-18 17:42:34 CQG FIX: Logged out and disconnected. | 2016-05-18 17:42:34 CQG FIX: Disconnected. | 2016-05-18 17:42:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-18 17:42:34 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-18 17:42:34 CQG FIX: DisconnectFIX called. | 2016-05-18 17:42:34 CQG FIX Trading | Disconnected. | 2016-05-18 17:42:34 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-18 17:42:34 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-18 17:42:39 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-05-18 17:42:39 socket (77) | Connected. | 2016-05-18 17:42:40 CQG FIX: Sending the Logon message. | 2016-05-18 17:42:40 CQG FIX: Received a Logout message. Text = Too many logon attempts. Please contact your FCM. | 2016-05-18 17:42:40 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:42:40 socket (77) | Shutdown and closed. | 2016-05-18 17:42:40 CQG FIX: Logged out and disconnected. | 2016-05-18 17:42:40 CQG FIX: Disconnected. | 2016-05-18 17:42:40 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-18 17:42:40 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-18 17:42:40 CQG FIX: DisconnectFIX called. | 2016-05-18 17:42:40 CQG FIX Trading | Disconnected. | 2016-05-18 17:42:40 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-18 17:42:40 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-18 17:42:45 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-05-18 17:42:45 socket (79) | Connected. | 2016-05-18 17:42:45 CQG FIX: Sending the Logon message. | 2016-05-18 17:42:45 CQG FIX: Received a Logout message. Text = Too many logon attempts. Please contact your FCM. | 2016-05-18 17:42:45 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:42:45 socket (79) | Shutdown and closed. | 2016-05-18 17:42:45 CQG FIX: Logged out and disconnected. | 2016-05-18 17:42:45 CQG FIX: Disconnected. | 2016-05-18 17:42:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-18 17:42:45 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-18 17:42:45 CQG FIX: DisconnectFIX called. | 2016-05-18 17:42:45 CQG FIX Trading | Disconnected. | 2016-05-18 17:42:45 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-18 17:42:45 Date Time Of Last Edit: 2016-05-18 16:53:34
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| [2016-05-18 16:59:57] |
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Follow the instructions here to update Sierra Chart to the current version: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate This is the reason for the connection problem: CQG FIX: Received a Logout message. Text = Username or password is incorrect. | 2016-05-18 17:41:12
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:41:12 Select Global Settings >> Data/Trade Service Settings. Make sure Connection Details >> Username and Password are set correctly. You need to contact your broker for those. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-18 17:08:33] |
| User948258 - Posts: 4 |
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now get this Log: Software version: 1415 | 2016-05-18 19:02:49 Uses New Spreadsheets | 2016-05-18 19:02:49 Usage end date: 2016-06-06 | 2016-05-18 19:02:49 Enabled for: Advanced Features. | 2016-05-18 19:02:49 Enabled for: Sierra Chart Historical Data Service. | 2016-05-18 19:02:49 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-18 19:02:49 Current selected Data/Trading service: CQG FIX Trading | 2016-05-18 19:02:49 Chart Update Interval: 500 | 2016-05-18 19:02:49 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2016-05-18 19:02:49 2016-05-18 19:03:00 Local computer time | 2016-05-18 19:02:49 2016-05-18 17:03:00 Local computer time in UTC | 2016-05-18 19:02:49 2016-05-18 19:03:00 Local computer time in SC Time Zone | 2016-05-18 19:02:49 2016-05-18 17:02:58 Server time in UTC | 2016-05-18 19:02:49 Local computer UTC time and Server UTC time difference: 2 seconds. | 2016-05-18 19:02:49 Program path: C:\SierraChart\ | 2016-05-18 19:02:49 Data Files path: C:\SierraChart\Data\ | 2016-05-18 19:02:49 OS Version Number: 6.2 | 2016-05-18 19:02:49 Locale Setting: C | 2016-05-18 19:02:49 Checking for new symbol settings for cqg | 2016-05-18 19:02:49 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-05-18 19:02:49 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-05-18 19:02:49 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-05-18 19:02:49 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-05-18 19:02:49 Requesting symbol settings for cqg. Overwrite = on. | 2016-05-18 19:02:49 Symbol settings received. | 2016-05-18 19:02:49 Processed received symbol settings | 2016-05-18 19:02:49 Files to Open on Start up | Opening file: 0_WB_Vros_home1.cht | 2016-05-18 19:03:03 CQG FIX Trading | Using primary service for historical data for 6EZ5-CME | 2016-05-18 19:03:03 6EZ5-CME [CB] #3 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2016-05-18 19:03:03 6EZ5-CME [CB] #3 | There are no continuous futures contract symbols. Loading data normally. | 2016-05-18 19:03:03 6EM6-CME [C] Daily #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2016-05-18 19:03:03 6EM6-CME [C] Daily #2 | There are no continuous futures contract symbols. Loading data normally. | 2016-05-18 19:03:03 CQG FIX Trading | Using primary service for historical data for 6EZ5-CME | 2016-05-18 19:03:03 CQG FIX Trading | Using primary service for historical data for 6EZ5-CME | 2016-05-18 19:03:03 6EZ5-CME [C] 5 Min #16 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2016-05-18 19:03:03 6EZ5-CME [C] 5 Min #16 | There are no continuous futures contract symbols. Loading data normally. | 2016-05-18 19:03:03 CQG FIX Trading | Using primary service for historical data for 6EM6-CME | 2016-05-18 19:03:03 6EM6-CME [C] 30 Min #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2016-05-18 19:03:03 6EM6-CME [C] 30 Min #1 | There are no continuous futures contract symbols. Loading data normally. | 2016-05-18 19:03:03 FGBL-201506-Eurex [C] Daily #4 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2016-05-18 19:03:03 FGBL-201506-Eurex [C] Daily #4 | There are no continuous futures contract symbols. Loading data normally. | 2016-05-18 19:03:03 HD Request # 2 | Downloading Historical Daily chart data for 6EM6-CME. Starting date: 2016-05-17. Service: cqg | 2016-05-18 19:03:04 HD Request # 2 | Requesting historical Daily data for 6EM6-CME starting at 2016-05-16 | 2016-05-18 19:03:04 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123. | 2016-05-18 19:03:04 HTTP connection to ds01.ddfplus.com:80 (4) | Connected. | 2016-05-18 19:03:04 HD Request # 2 | Error downloading historical Daily data for 6EM6-CME. Error executing query: Invalid symbol | 2016-05-18 19:03:05 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for 6EM6-CME | 2016-05-18 19:03:05 HD Request # 2 | Daily download COMPLETE for 6EM6-CME. Completion time: 1s. Unique request ID: 1 | 2016-05-18 19:03:05 Removed historical data download ID 1 | 2016-05-18 19:03:05 HD Request # 3 | Downloading Historical Daily chart data for FGBL-201506-Eurex. Starting date: 2015-03-04. Service: cqg | 2016-05-18 19:03:05 HD Request # 3 | Requesting historical Daily data for FGBL-201506-Eurex starting at 2015-03-03 | 2016-05-18 19:03:05 6EM6-CME [C] Daily #2 | Reloading chart. | 2016-05-18 19:03:05 6EM6-CME [C] Daily #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2016-05-18 19:03:05 6EM6-CME [C] Daily #2 | There are no continuous futures contract symbols. Loading data normally. | 2016-05-18 19:03:05 HD Request # 3 | Error downloading historical Daily data for FGBL-201506-Eurex. Error executing query: Invalid symbol | 2016-05-18 19:03:05 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for FGBL-201506-Eurex | 2016-05-18 19:03:05 HD Request # 3 | Daily download COMPLETE for FGBL-201506-Eurex. Completion time: 0s. Unique request ID: 2 | 2016-05-18 19:03:05 Removed historical data download ID 2 | 2016-05-18 19:03:05 FGBL-201506-Eurex [C] Daily #4 | Reloading chart. | 2016-05-18 19:03:05 FGBL-201506-Eurex [C] Daily #4 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2016-05-18 19:03:05 FGBL-201506-Eurex [C] Daily #4 | There are no continuous futures contract symbols. Loading data normally. | 2016-05-18 19:03:05 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-18 19:03:06 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-05-18 19:03:06 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-05-18 19:03:06 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-05-18 19:03:06 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-05-18 19:03:06 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-05-18 19:03:06 socket (5) | Connected. | 2016-05-18 19:03:06 CQG FIX: Sending the Logon message. | 2016-05-18 19:03:06 CQG FIX Trading | Connected to trading server. | 2016-05-18 19:03:06 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-05-18 19:03:06 CQG WebAPI | Connecting to websocket server. | 2016-05-18 19:03:06 CQG FIX - FCM name: Phillip | 2016-05-18 19:03:07 CQG FIX - FCM name: Phillip | 2016-05-18 19:03:07 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 216.219.76.101. | 2016-05-18 19:03:07 CQG WebAPI websocket (6) | Connected. | 2016-05-18 19:03:07 CQG WebAPI websocket (6) | Starting SSL 3/2 connection. | 2016-05-18 19:03:07 CQG WebAPI websocket (6) | SSL connection established. | 2016-05-18 19:03:07 CQG WebAPI | Opening websocket. | 2016-05-18 19:03:07 CQG WebAPI | Sending websocket handshake. | 2016-05-18 19:03:07 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-05-18 19:03:07 CQG WebAPI | Web socket state is now open. | 2016-05-18 19:03:07 CQG FIX Trading | Websocket connected. | 2016-05-18 19:03:07 CQG FIX Trading | Sending market data logon message. | 2016-05-18 19:03:07 CQG FIX Trading | Market data logon unsuccessful. Server message: Trader is not enabled to use SierraChartData. Please contact your FCM. | 2016-05-18 19:03:07 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-18 19:03:07 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-18 19:03:07 CQG FIX: DisconnectFIX called. | 2016-05-18 19:03:07 CQG FIX: Sending a Logout message. | 2016-05-18 19:03:07 CQG WebAPI websocket (6) | SSL shutdown indicates not able to send 'close notify'. | 2016-05-18 19:03:07 CQG WebAPI websocket (6) | SSL has been shut down. | 2016-05-18 19:03:07 CQG WebAPI websocket (6) | SSL object has been freed. SSL state is now disconnected. | 2016-05-18 19:03:07 CQG WebAPI websocket (6) | Shutdown and closed. | 2016-05-18 19:03:07 CQG WebAPI | Websocket closed. | 2016-05-18 19:03:07 CQG FIX Trading | Websocket closed. | 2016-05-18 19:03:07 CQG FIX Trading | Disconnected. | 2016-05-18 19:03:07 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-18 19:03:07 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-05-18 19:03:07 socket (5) | Shutdown and closed. | 2016-05-18 19:03:07 CQG FIX: Disconnected. | 2016-05-18 19:03:07 (Removed unnecessary log data) Date Time Of Last Edit: 2016-05-18 17:21:23
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| [2016-05-18 17:19:57] |
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Contact your broker and let them know you are receiving this: CQG FIX Trading | Market data logon unsuccessful. Server message: Trader is not enabled to use SierraChartData. Please contact your FCM. | 2016-05-18 19:03:15 *
They will need to contact CQG for help if necessary. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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