Support Board
Date/Time: Tue, 13 May 2025 21:27:01 +0000
Post From: cqg
| [2016-05-18 16:59:57] |
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Follow the instructions here to update Sierra Chart to the current version: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate This is the reason for the connection problem: CQG FIX: Received a Logout message. Text = Username or password is incorrect. | 2016-05-18 17:41:12
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-18 17:41:12 Select Global Settings >> Data/Trade Service Settings. Make sure Connection Details >> Username and Password are set correctly. You need to contact your broker for those. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |