Support Board
Date/Time: Sun, 11 May 2025 23:14:02 +0000
waiting to reconnect...connecting
View Count: 881
| [2016-05-11 11:52:14] |
| User443438 - Posts: 7 |
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I signed up for a trial and I keep getting this message above. please advise how to solve
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| [2016-05-11 12:27:55] |
| User443438 - Posts: 7 |
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Is the realtime data not included in the trial ? I just need to see the charting is working and plan to sign up for it
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| [2016-05-11 16:20:38] |
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What markets do you need data for or want to trade? For example, what particular futures, Forex or stock symbols. You can also give us the exchanges that the particular symbol or symbols trade on. If you require real-time futures data, then refer to: https://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php ----- Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-11 16:23:32] |
| User443438 - Posts: 7 |
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Ok I figured out what the problem was. It was trying to connect to IQfeed and I switched it to SierraChart all services which are included in the trial. I have a chartbook which my friend sent me and i opened it but no charts or data is coming in. Every chart and quote window is blank. It is CME, NYMEX data. What am i doing wrong here?
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| [2016-05-11 17:08:04] |
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The symbols probably need to be changed to the correct symbols which match the Sierra Chart data feed symbols. Tell us the symbol of one of the charts. Read the information here about real-time futures data: https://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-11 17:09:43] |
| User443438 - Posts: 7 |
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F.US.CLEM16 30min
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| [2016-05-11 17:22:54] |
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You need to change the symbols of the charts to the Sierra Chart data feed symbols. In this particular case CLM16. Refer to help topic 1.3: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.3 (Symbols) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-11 17:23:44
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| [2016-05-11 17:51:19] |
| User443438 - Posts: 7 |
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Ok that worked. Great thanks.
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