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FXCM Demo Trading - DTC

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[2016-05-11 05:29:11] #1 [Go To First Post]
Ziklag - Posts: 73
Hi, in Data/ Trade Services Settings when I select FXCM Demo Trading - DTC the screen is blank, I want to Demo/ test a strategy on ITA40; thanks.

[2016-05-11 05:37:46] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We need to assign you a FXCM demo account. We will do that now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-05-11 05:40:54] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Hello, Your FXCM trading account has now been assigned to your Sierra Chart account. Refer to this page and confirm the account number is correct: https://www.sierrachart.com/usercp.php Update Sierra Chart to the current version following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Set "Global Settings >> Data/Trade Service Settings >> Service" to "FXCM Demo Trading - DTC". Connect to the server with "File >> Connect to Data Feed". Depending upon when you receive this message it may take up to two minutes for our server to receive the updated authorizations for you to be able to connect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-05-11 11:24:16] #4 [Go To First Post]
Ziklag - Posts: 73
(1) Thanks for the Demo a/c number ...but; my original complaint was - when I select FXCM Demo Trading - DTB I get a BLANK screen ...no fields to fill details like a/c number. [version 1406] (2) Will I need a password to use the Demo a/c number you assigned me?

[2016-05-11 16:21:41] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
1. There are no settings for that service. 2. No. It can be used now. You just need to select File >> Connect to Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-05-11 20:11:00] #6 [Go To First Post]
Ziklag - Posts: 73
Blank I mean I don't get the "connection details" table; no where to enter the demo a/c # that you've assigned me

[2016-05-11 23:39:53] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You do not need to enter the account number. Sierra Chart automatically receives it from the server upon connection to the data feed and trade server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-05-12 03:13:58] #8 [Go To First Post]
Ziklag - Posts: 73
in Data/ Trade Services Settings I've selected FXCM Demo Trading - DTC; and then File >> Connect to Data Feed; but - yellow "waiting for connection" and message log reads disconnection, connection time out ...should we suspect the a/c number; would you consider cross-checking to confirm whether it works? thanks. Do I have to login with the demo a/c number or it is automatically selected when I choose FXCM Demo Trading - DTC?

[2016-05-12 03:44:12] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is a problem connecting to the server. Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-05-12 07:26:58] #10 [Go To First Post]
Ziklag - Posts: 73
Software version: 1406 \| 2016-05-12 07:25:28 Uses New Spreadsheets \| 2016-05-12 07:25:28 Usage end date: 2016-06-03 \| 2016-05-12 07:25:28 Enabled for: Advanced Features. \| 2016-05-12 07:25:28 Enabled for: Sierra Chart Historical Data Service. \| 2016-05-12 07:25:28 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-05-12 07:25:28 Current selected Data/Trading service: FXCM Demo Trading - DTC \| 2016-05-12 07:25:28 Chart Update Interval: 500 \| 2016-05-12 07:25:28 Time Zone: +00:00:00 (UTC+00) \| 2016-05-12 07:25:28 2016-05-12 03:25:36 Local computer time \| 2016-05-12 07:25:28 2016-05-12 07:25:36 Local computer time in UTC \| 2016-05-12 07:25:28 2016-05-12 07:25:36 Local computer time in SC Time Zone \| 2016-05-12 07:25:28 2016-05-12 07:25:36 Server time in UTC \| 2016-05-12 07:25:28 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2016-05-12 07:25:28 Program path: C:\Demo\ \| 2016-05-12 07:25:28 Data Files path: C:\Demo\Data\ \| 2016-05-12 07:25:28 OS Version Number: 6.0 \| 2016-05-12 07:25:28 Locale Setting: C \| 2016-05-12 07:25:28 Checking for new symbol settings for fxcm \| 2016-05-12 07:25:28 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-05-12 07:25:28 HTTPS connection to www.sierrachart.com:443 (3) \| Connected. \| 2016-05-12 07:25:28 HTTPS connection to www.sierrachart.com:443 (3) \| Starting TLS 1.2 connection. \| 2016-05-12 07:25:28 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection established. \| 2016-05-12 07:25:28 Symbol settings are up-to-date for fxcm \| 2016-05-12 07:25:37 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-05-12 07:25:41 HTTP connection to www.sierrachart.com:80 (4) \| Connected. \| 2016-05-12 07:25:41 FXCM Demo Trading - DTC \| Connecting to the server fxcm.sierracharts.com. Port 11097 \| 2016-05-12 07:25:41 Socket (0) \| Resolved address ds2.sierracharts.com to IP 204.15.192.108. \| 2016-05-12 07:25:41 Socket (5) \| Connected. \| 2016-05-12 07:25:41 Socket (5) \| Starting TLS 1.2 connection. \| 2016-05-12 07:25:41 Socket (5) \| SSL connection established. \| 2016-05-12 07:25:41 FXCM Demo Trading - DTC \| Connected to server. \| 2016-05-12 07:25:41 FXCM Demo Trading - DTC \| Sending Encoding Request to server \| 2016-05-12 07:25:41 FXCM Demo Trading - DTC \| Setting DTC Encoding to Binary VLS \| 2016-05-12 07:25:41 FXCM Demo Trading - DTC \| Sending logon request message. \| 2016-05-12 07:25:41 FXCM Demo Trading - DTC \| Received logon response. \| 2016-05-12 07:25:41 FXCM Demo Trading - DTC \| Server Name: SC DTC Server. \| 2016-05-12 07:25:41 FXCM Demo Trading - DTC \| Server protocol version: 7. Client protocol version: 7 \| 2016-05-12 07:25:41 FXCM Demo Trading - DTC \| Logon error received from server: Username or Password is incorrect \| 2016-05-12 07:25:41 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-05-12 07:25:41 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-05-12 07:25:41 Socket (5) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-05-12 07:25:41 Socket (5) \| SSL has been shut down. \| 2016-05-12 07:25:41 Socket (5) \| SSL object has been freed. SSL state is now disconnected. \| 2016-05-12 07:25:41 Socket (5) \| Shutdown and closed. \| 2016-05-12 07:25:41 FXCM Demo Trading - DTC \| Disconnected. \| 2016-05-12 07:25:41 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-05-12 07:25:41 Socket (0) \| SSL connection timed out. \| 2016-05-12 07:25:41 * Socket (0) \| SSL connection failed. \| 2016-05-12 07:25:41 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection closed by remote side. \| 2016-05-12 07:25:42 HTTPS connection to www.sierrachart.com:443 (3) \| Connection gracefully closed by remote side. \| 2016-05-12 07:25:42 HTTPS connection to www.sierrachart.com:443 (3) \| SSL object has been freed. SSL state is now disconnected. \| 2016-05-12 07:25:42 HTTPS connection to www.sierrachart.com:443 (3) \| Shutdown and closed. \| 2016-05-12 07:25:42 FXCM Demo Trading - DTC \| Connecting to the server fxcm.sierracharts.com. Port 11097 \| 2016-05-12 07:25:44 Socket (0) \| Resolved address ds2.sierracharts.com to IP 204.15.192.108. \| 2016-05-12 07:25:44 Socket (6) \| Connected. \| 2016-05-12 07:25:44 Socket (6) \| Starting TLS 1.2 connection. \| 2016-05-12 07:25:44 Socket (6) \| SSL connection established. \| 2016-05-12 07:25:45 FXCM Demo Trading - DTC \| Connected to server. \| 2016-05-12 07:25:45 FXCM Demo Trading - DTC \| Sending Encoding Request to server \| 2016-05-12 07:25:45 FXCM Demo Trading - DTC \| Setting DTC Encoding to Binary VLS \| 2016-05-12 07:25:45 FXCM Demo Trading - DTC \| Sending logon request message. \| 2016-05-12 07:25:45 FXCM Demo Trading - DTC \| Received logon response. \| 2016-05-12 07:25:45 FXCM Demo Trading - DTC \| Server Name: SC DTC Server. \| 2016-05-12 07:25:45 FXCM Demo Trading - DTC \| Server protocol version: 7. Client protocol version: 7 \| 2016-05-12 07:25:45 FXCM Demo Trading - DTC \| Logon error received from server: Username or Password is incorrect \| 2016-05-12 07:25:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-05-12 07:25:45 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-05-12 07:25:45 Socket (6) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-05-12 07:25:45 Socket (6) \| SSL has been shut down. \| 2016-05-12 07:25:45 Socket (6) \| SSL object has been freed. SSL state is now disconnected. \| 2016-05-12 07:25:45 Socket (6) \| Shutdown and closed. \| 2016-05-12 07:25:45 FXCM Demo Trading - DTC \| Disconnected. \| 2016-05-12 07:25:45 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-05-12 07:25:45 HTTP connection to www.sierrachart.com:80 (4) \| Closed. No error. \| 2016-05-12 07:25:46 HTTP connection to www.sierrachart.com:80 (4) \| Shutdown and closed. \| 2016-05-12 07:25:46 FXCM Demo Trading - DTC \| Connecting to the server fxcm.sierracharts.com. Port 11097 \| 2016-05-12 07:25:48 Socket (0) \| Resolved address ds2.sierracharts.com to IP 204.15.192.108. \| 2016-05-12 07:25:48 Socket (7) \| Connected. \| 2016-05-12 07:25:48 Socket (7) \| Starting TLS 1.2 connection. \| 2016-05-12 07:25:48 Socket (7) \| SSL connection established. \| 2016-05-12 07:25:48 FXCM Demo Trading - DTC \| Connected to server. \| 2016-05-12 07:25:48 FXCM Demo Trading - DTC \| Sending Encoding Request to server \| 2016-05-12 07:25:48 FXCM Demo Trading - DTC \| Setting DTC Encoding to Binary VLS \| 2016-05-12 07:25:48 FXCM Demo Trading - DTC \| Sending logon request message. \| 2016-05-12 07:25:48 FXCM Demo Trading - DTC \| Received logon response. \| 2016-05-12 07:25:48 FXCM Demo Trading - DTC \| Server Name: SC DTC Server. \| 2016-05-12 07:25:48 FXCM Demo Trading - DTC \| Server protocol version: 7. Client protocol version: 7 \| 2016-05-12 07:25:48 FXCM Demo Trading - DTC \| Logon error received from server: Username or Password is incorrect \| 2016-05-12 07:25:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-05-12 07:25:48 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-05-12 07:25:48 Socket (7) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-05-12 07:25:48 Socket (7) \| SSL has been shut down. \| 2016-05-12 07:25:48 Socket (7) \| SSL object has been freed. SSL state is now disconnected. \| 2016-05-12 07:25:48 Socket (7) \| Shutdown and closed. \| 2016-05-12 07:25:48 FXCM Demo Trading - DTC \| Disconnected. \| 2016-05-12 07:25:48 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-05-12 07:25:48 Socket (0) \| SSL connection timed out. \| 2016-05-12 07:25:48 * Socket (0) \| SSL connection failed. \| 2016-05-12 07:25:48 File >> Disconnect selected. \| 2016-05-12 07:25:48 FXCM Demo Trading - DTC \| Disconnected. \| 2016-05-12 07:25:48

[2016-05-12 07:47:26] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is unusual. When you select Help >> About, does the Account Name match the Account Name you used to log into this Support Board with? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-05-12 08:50:20] #12 [Go To First Post]
Ziklag - Posts: 73
yes; A/c Name "Kiwedde"

[2016-05-12 10:13:35] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Try connecting again and then post a copy of the Message Log again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-05-12 10:56:15] #14 [Go To First Post]
Ziklag - Posts: 73
Software version: 1406 \| 2016-05-12 10:54:19 Uses New Spreadsheets \| 2016-05-12 10:54:19 Usage end date: 2016-06-03 \| 2016-05-12 10:54:19 Enabled for: Advanced Features. \| 2016-05-12 10:54:19 Enabled for: Sierra Chart Historical Data Service. \| 2016-05-12 10:54:19 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-05-12 10:54:19 Current selected Data/Trading service: FXCM Demo Trading - DTC \| 2016-05-12 10:54:19 Chart Update Interval: 500 \| 2016-05-12 10:54:19 Time Zone: +00:00:00 (UTC+00) \| 2016-05-12 10:54:19 2016-05-12 06:54:26 Local computer time \| 2016-05-12 10:54:19 2016-05-12 10:54:26 Local computer time in UTC \| 2016-05-12 10:54:19 2016-05-12 10:54:26 Local computer time in SC Time Zone \| 2016-05-12 10:54:19 2016-05-12 10:54:27 Server time in UTC \| 2016-05-12 10:54:19 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2016-05-12 10:54:19 Program path: C:\Demo\ \| 2016-05-12 10:54:19 Data Files path: C:\Demo\Data\ \| 2016-05-12 10:54:19 OS Version Number: 6.0 \| 2016-05-12 10:54:19 Locale Setting: C \| 2016-05-12 10:54:19 Checking for new symbol settings for fxcm \| 2016-05-12 10:54:19 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-05-12 10:54:19 HTTPS connection to www.sierrachart.com:443 (3) \| Connected. \| 2016-05-12 10:54:19 HTTPS connection to www.sierrachart.com:443 (3) \| Starting TLS 1.2 connection. \| 2016-05-12 10:54:19 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection established. \| 2016-05-12 10:54:19 Symbol settings are up-to-date for fxcm \| 2016-05-12 10:54:27 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-05-12 10:54:31 HTTP connection to www.sierrachart.com:80 (4) \| Connected. \| 2016-05-12 10:54:31 FXCM Demo Trading - DTC \| Connecting to the server fxcm.sierracharts.com. Port 11097 \| 2016-05-12 10:54:31 Socket (0) \| Resolved address ds2.sierracharts.com to IP 204.15.192.108. \| 2016-05-12 10:54:32 Socket (5) \| Connected. \| 2016-05-12 10:54:32 Socket (5) \| Starting TLS 1.2 connection. \| 2016-05-12 10:54:32 Socket (5) \| SSL connection established. \| 2016-05-12 10:54:32 FXCM Demo Trading - DTC \| Connected to server. \| 2016-05-12 10:54:32 FXCM Demo Trading - DTC \| Sending Encoding Request to server \| 2016-05-12 10:54:32 FXCM Demo Trading - DTC \| Setting DTC Encoding to Binary VLS \| 2016-05-12 10:54:32 FXCM Demo Trading - DTC \| Sending logon request message. \| 2016-05-12 10:54:32 FXCM Demo Trading - DTC \| Received logon response. \| 2016-05-12 10:54:32 FXCM Demo Trading - DTC \| Server Name: SC DTC Server. \| 2016-05-12 10:54:32 FXCM Demo Trading - DTC \| Server protocol version: 7. Client protocol version: 7 \| 2016-05-12 10:54:32 FXCM Demo Trading - DTC \| Logon error received from server: Username or Password is incorrect \| 2016-05-12 10:54:32 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-05-12 10:54:32 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-05-12 10:54:32 Socket (5) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-05-12 10:54:32 Socket (5) \| SSL has been shut down. \| 2016-05-12 10:54:32 Socket (5) \| SSL object has been freed. SSL state is now disconnected. \| 2016-05-12 10:54:32 Socket (5) \| Shutdown and closed. \| 2016-05-12 10:54:32 FXCM Demo Trading - DTC \| Disconnected. \| 2016-05-12 10:54:32 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-05-12 10:54:32 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection closed by remote side. \| 2016-05-12 10:54:32 HTTPS connection to www.sierrachart.com:443 (3) \| Connection gracefully closed by remote side. \| 2016-05-12 10:54:32 HTTPS connection to www.sierrachart.com:443 (3) \| SSL object has been freed. SSL state is now disconnected. \| 2016-05-12 10:54:32 HTTPS connection to www.sierrachart.com:443 (3) \| Shutdown and closed. \| 2016-05-12 10:54:32 FXCM Demo Trading - DTC \| Connecting to the server fxcm.sierracharts.com. Port 11097 \| 2016-05-12 10:54:35 Socket (0) \| Resolved address ds2.sierracharts.com to IP 204.15.192.108. \| 2016-05-12 10:54:35 Socket (6) \| Connected. \| 2016-05-12 10:54:35 Socket (6) \| Starting TLS 1.2 connection. \| 2016-05-12 10:54:35 Socket (6) \| SSL connection established. \| 2016-05-12 10:54:35 FXCM Demo Trading - DTC \| Connected to server. \| 2016-05-12 10:54:35 FXCM Demo Trading - DTC \| Sending Encoding Request to server \| 2016-05-12 10:54:35 FXCM Demo Trading - DTC \| Setting DTC Encoding to Binary VLS \| 2016-05-12 10:54:35 FXCM Demo Trading - DTC \| Sending logon request message. \| 2016-05-12 10:54:35 FXCM Demo Trading - DTC \| Received logon response. \| 2016-05-12 10:54:35 FXCM Demo Trading - DTC \| Server Name: SC DTC Server. \| 2016-05-12 10:54:35 FXCM Demo Trading - DTC \| Server protocol version: 7. Client protocol version: 7 \| 2016-05-12 10:54:35 FXCM Demo Trading - DTC \| Logon error received from server: Username or Password is incorrect \| 2016-05-12 10:54:35 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-05-12 10:54:35 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-05-12 10:54:35 Socket (6) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-05-12 10:54:35 Socket (6) \| SSL has been shut down. \| 2016-05-12 10:54:35 Socket (6) \| SSL object has been freed. SSL state is now disconnected. \| 2016-05-12 10:54:35 Socket (6) \| Shutdown and closed. \| 2016-05-12 10:54:35 FXCM Demo Trading - DTC \| Disconnected. \| 2016-05-12 10:54:35 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-05-12 10:54:35 Socket (0) \| SSL connection timed out. \| 2016-05-12 10:54:35 * Socket (0) \| SSL connection failed. \| 2016-05-12 10:54:35 HTTP connection to www.sierrachart.com:80 (4) \| Closed. No error. \| 2016-05-12 10:54:36 HTTP connection to www.sierrachart.com:80 (4) \| Shutdown and closed. \| 2016-05-12 10:54:36 FXCM Demo Trading - DTC \| Connecting to the server fxcm.sierracharts.com. Port 11097 \| 2016-05-12 10:54:38 Socket (0) \| Resolved address ds2.sierracharts.com to IP 204.15.192.108. \| 2016-05-12 10:54:38 Socket (7) \| Connected. \| 2016-05-12 10:54:38 Socket (7) \| Starting TLS 1.2 connection. \| 2016-05-12 10:54:38 Socket (7) \| SSL connection established. \| 2016-05-12 10:54:39 FXCM Demo Trading - DTC \| Connected to server. \| 2016-05-12 10:54:39 FXCM Demo Trading - DTC \| Sending Encoding Request to server \| 2016-05-12 10:54:39 FXCM Demo Trading - DTC \| Setting DTC Encoding to Binary VLS \| 2016-05-12 10:54:39 FXCM Demo Trading - DTC \| Sending logon request message. \| 2016-05-12 10:54:39 FXCM Demo Trading - DTC \| Received logon response. \| 2016-05-12 10:54:39 FXCM Demo Trading - DTC \| Server Name: SC DTC Server. \| 2016-05-12 10:54:39 FXCM Demo Trading - DTC \| Server protocol version: 7. Client protocol version: 7 \| 2016-05-12 10:54:39 FXCM Demo Trading - DTC \| Logon error received from server: Username or Password is incorrect \| 2016-05-12 10:54:39 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-05-12 10:54:39 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-05-12 10:54:39 Socket (7) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-05-12 10:54:39 Socket (7) \| SSL has been shut down. \| 2016-05-12 10:54:39 Socket (7) \| SSL object has been freed. SSL state is now disconnected. \| 2016-05-12 10:54:39 Socket (7) \| Shutdown and closed. \| 2016-05-12 10:54:39 FXCM Demo Trading - DTC \| Disconnected. \| 2016-05-12 10:54:39 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-05-12 10:54:39 Socket (0) \| SSL connection timed out. \| 2016-05-12 10:54:39 * Socket (0) \| SSL connection failed. \| 2016-05-12 10:54:39 File >> Disconnect selected. \| 2016-05-12 10:54:40 FXCM Demo Trading - DTC \| Disconnected. \| 2016-05-12 10:54:40

[2016-05-12 11:10:58] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is what the server shows: DTCClientAuthorization \| Password mismatch. Username: ** \| 2016-05-12 10:54:41 Either there is something unusual about the password which is affecting the comparison or you have changed the password but need to restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-16 09:55:33

[2016-05-12 11:14:29] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see you have not changed your password. So therefore there is something unusual about the password causing a problem. If it contains these characters that could be the problem: {} We will look into this later today. You will hear from us towards the end of the day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-05-13 03:02:53] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have thoroughly reviewed this, and we see no reason for the problem. We have reset your Sierra Chart charting and trading software password. It has been sent in a separate e-mail to your e-mail address. If you did not receive it, let us know. Your e-mail provider may have filtered the message and placed it in a junk mail folder. Restart Sierra Chart and log in with that new password. Here are instructions: http://www.sierrachart.com/index.php?l=LoginInstructions.php You should no longer have any trouble connecting after this. If you do, we will check the server log again and we will better be able to determine the problem this time with additional logging. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-05-13 03:42:10] #18 [Go To First Post]
Ziklag - Posts: 73
Even with new password FXCM DEMO TRADING - DTC has failed to connect

[2016-05-13 03:42:24] #19 [Go To First Post]
Ziklag - Posts: 73
Software version: 1406 \| 2016-05-13 03:33:38 Uses New Spreadsheets \| 2016-05-13 03:33:38 Usage end date: 2016-06-03 \| 2016-05-13 03:33:38 Enabled for: Advanced Features. \| 2016-05-13 03:33:38 Enabled for: Sierra Chart Historical Data Service. \| 2016-05-13 03:33:38 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-05-13 03:33:38 Current selected Data/Trading service: FXCM Demo Trading - DTC \| 2016-05-13 03:33:38 Chart Update Interval: 500 \| 2016-05-13 03:33:38 Time Zone: +00:00:00 (UTC+00) \| 2016-05-13 03:33:38 2016-05-12 23:33:49 Local computer time \| 2016-05-13 03:33:38 2016-05-13 03:33:49 Local computer time in UTC \| 2016-05-13 03:33:38 2016-05-13 03:33:49 Local computer time in SC Time Zone \| 2016-05-13 03:33:38 2016-05-13 03:33:50 Server time in UTC \| 2016-05-13 03:33:38 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2016-05-13 03:33:38 Program path: C:\Demo\ \| 2016-05-13 03:33:38 Data Files path: C:\Demo\Data\ \| 2016-05-13 03:33:38 OS Version Number: 6.0 \| 2016-05-13 03:33:38 Locale Setting: C \| 2016-05-13 03:33:38 Checking for new symbol settings for fxcm \| 2016-05-13 03:33:38 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-05-13 03:33:38 HTTPS connection to www.sierrachart.com:443 (3) \| Connected. \| 2016-05-13 03:33:38 HTTPS connection to www.sierrachart.com:443 (3) \| Starting TLS 1.2 connection. \| 2016-05-13 03:33:38 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection established. \| 2016-05-13 03:33:38 Symbol settings are up-to-date for fxcm \| 2016-05-13 03:33:50 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-05-13 03:33:54 HTTP connection to www.sierrachart.com:80 (4) \| Connected. \| 2016-05-13 03:33:54 FXCM Demo Trading - DTC \| Connecting to the server fxcm.sierracharts.com. Port 11097 \| 2016-05-13 03:33:54 Socket (0) \| Resolved address ds2.sierracharts.com to IP 204.15.192.108. \| 2016-05-13 03:33:54 Socket (5) \| Connected. \| 2016-05-13 03:33:54 Socket (5) \| Starting TLS 1.2 connection. \| 2016-05-13 03:33:54 Socket (5) \| SSL connection established. \| 2016-05-13 03:33:55 FXCM Demo Trading - DTC \| Connected to server. \| 2016-05-13 03:33:55 FXCM Demo Trading - DTC \| Sending Encoding Request to server \| 2016-05-13 03:33:55 FXCM Demo Trading - DTC \| Setting DTC Encoding to Binary VLS \| 2016-05-13 03:33:55 FXCM Demo Trading - DTC \| Sending logon request message. \| 2016-05-13 03:33:55 FXCM Demo Trading - DTC \| Received logon response. \| 2016-05-13 03:33:55 FXCM Demo Trading - DTC \| Server Name: SC DTC Server. \| 2016-05-13 03:33:55 FXCM Demo Trading - DTC \| Server protocol version: 7. Client protocol version: 7 \| 2016-05-13 03:33:55 FXCM Demo Trading - DTC \| Logon error received from server: Username or Password is incorrect \| 2016-05-13 03:33:55 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-05-13 03:33:55 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-05-13 03:33:55 Socket (5) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-05-13 03:33:55 Socket (5) \| SSL has been shut down. \| 2016-05-13 03:33:55 Socket (5) \| SSL object has been freed. SSL state is now disconnected. \| 2016-05-13 03:33:55 Socket (5) \| Shutdown and closed. \| 2016-05-13 03:33:55 FXCM Demo Trading - DTC \| Disconnected. \| 2016-05-13 03:33:55 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-05-13 03:33:55 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection closed by remote side. \| 2016-05-13 03:33:55 HTTPS connection to www.sierrachart.com:443 (3) \| Connection gracefully closed by remote side. \| 2016-05-13 03:33:55 HTTPS connection to www.sierrachart.com:443 (3) \| SSL object has been freed. SSL state is now disconnected. \| 2016-05-13 03:33:55 HTTPS connection to www.sierrachart.com:443 (3) \| Shutdown and closed. \| 2016-05-13 03:33:55 Date Time Of Last Edit: 2016-05-13 03:55:11

[2016-05-13 03:54:19] #20 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We now know why this happens. You are not saving the password on the Login window. Anyway, this actually was resolved in the latest release of Sierra Chart. Update to the latest release with Help >> Download Current Version and it will be solved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-13 04:11:17

[2016-05-13 07:46:56] #21 [Go To First Post]
Ziklag - Posts: 73
it worked ;-)

[2016-05-13 08:08:28] #22 [Go To First Post]
Ziklag - Posts: 73
Does Demo a/c * got a password so I may cross-check my studies on FXCM's Marketscope platform? Date Time Of Last Edit: 2016-05-13 08:24:31**

[2016-05-13 08:23:44] #23 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes. The username and password are also the same as the account number. We are deleting the account number from the prior post. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-13 08:24:20

[2016-05-13 08:24:39] #24 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The prior post has been updated. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-05-13 10:36:26] #25 [Go To First Post]
knowle - Posts: 25
Sierra is uptodate with purchase time and I have an existing FXCM demo account. Will Sierra need to assign a new FXCM demo to my Sierra account or is there a way I can assign my existing FXCM demo. Either way will do, whichever is more convenient and faster. Thanks. Date Time Of Last Edit: 2016-05-13 10:43:34

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