Support Board
Date/Time: Sun, 11 May 2025 23:07:24 +0000
SC v.1406 : can't connect CQG data feed
View Count: 736
| [2016-05-10 17:12:21] |
| nioko54130 - Posts: 108 |
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hello dear support, i'v just updated my platform from 1400 to 1406, and i can't connect my CQG data feed. I have tryed with OEC-Gain Capital data feed, and it's ok ; but cqg don't want to connect. Please see the error message on attached file, thank's for fixing it |
 error message.JPG / V - Attached On 2016-05-10 17:12:13 UTC - Size: 75.98 KB - 268 views |
| [2016-05-10 18:56:25] |
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Refer to this section here: CQG Trading Platform Service: CQG Account Requirements You will need to contact your broker about this. Show them the same messages. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-10 18:57:32] |
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Another thing to try is to set Global Settings >> Data/Trade Service Settings >> Service to "CQG Web API". And try connecting again with File >> Connect to Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-11 08:20:01] |
| nioko54130 - Posts: 108 |
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the problem stay the same with "cqg web api"
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| [2016-05-11 09:00:50] |
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Previously there were separate Username and Password fields for CQG for the trading and market data connection. In your case were those Usernames and Passwords the same? You really need to contact your broker about this. Here are the requirements: CQG Trading Platform Service: CQG Account Requirements Make sure your broker sets the Username and Password for both the FIX and CQG Web API connections to be the same and sets the proper entitlements on your CQG account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-11 10:17:11] |
| nioko54130 - Posts: 108 |
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problem solved using cqg web api.. thank's!
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