Support Board
Date/Time: Sun, 11 May 2025 20:48:25 +0000
Cannot connect to data feed ...
View Count: 1243
| [2016-05-09 17:58:58] |
| User303019 - Posts: 2 |
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I took the demo through Amp futures, I can get into Sierra charts but it will not connect to the CQG demo feed, this is what my log reads: Software version: 1400 | 2016-05-09 13:55:07 Uses New Spreadsheets | 2016-05-09 13:55:07 Usage end date: 2016-05-20 | 2016-05-09 13:55:07 Enabled for: Advanced Features. | 2016-05-09 13:55:07 Enabled for: Advanced Features 2. | 2016-05-09 13:55:07 Enabled for: Sierra Chart Historical Data Service. | 2016-05-09 13:55:07 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-09 13:55:07 Current selected Data/Trading service: CQG FIX Trading | 2016-05-09 13:55:07 Chart Update Interval: 500 | 2016-05-09 13:55:07 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-05-09 13:55:07 2016-05-09 13:55:11 Local computer time | 2016-05-09 13:55:07 2016-05-09 17:55:11 Local computer time in UTC | 2016-05-09 13:55:07 2016-05-09 13:55:11 Local computer time in SC Time Zone | 2016-05-09 13:55:07 2016-05-09 17:55:11 Server time in UTC | 2016-05-09 13:55:07 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-05-09 13:55:07 Program path: C:\SierraChart\ | 2016-05-09 13:55:07 Data Files path: C:\SierraChart\Data\ | 2016-05-09 13:55:07 OS Version Number: 6.2 | 2016-05-09 13:55:07 Locale Setting: C | 2016-05-09 13:55:07 Checking for new symbol settings for cqg | 2016-05-09 13:55:07 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-05-09 13:55:07 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-05-09 13:55:07 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-05-09 13:55:07 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-05-09 13:55:07 Symbol settings are up-to-date for cqg | 2016-05-09 13:55:12 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-09 13:55:16 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-05-09 13:55:17 socket (4) | Connected. | 2016-05-09 13:55:17 CQG FIX: Sending the Logon message. | 2016-05-09 13:55:17 CQG FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. | 2016-05-09 13:55:17 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-09 13:55:17 socket (4) | Shutdown and closed. | 2016-05-09 13:55:17 CQG FIX: Disconnected. | 2016-05-09 13:55:17 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-09 13:55:17 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-09 13:55:17 CQG FIX Trading | Disconnected. | 2016-05-09 13:55:17 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-09 13:55:17 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-05-09 13:55:17 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-05-09 13:55:17 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-05-09 13:55:17 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-05-09 13:55:17 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-09 13:55:20 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-05-09 13:55:20 socket (5) | Connected. | 2016-05-09 13:55:20 CQG FIX: Sending the Logon message. | 2016-05-09 13:55:20 CQG FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. | 2016-05-09 13:55:20 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-05-09 13:55:20 socket (5) | Shutdown and closed. | 2016-05-09 13:55:20 CQG FIX: Disconnected. | 2016-05-09 13:55:20 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-09 13:55:20 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-09 13:55:20 CQG FIX Trading | Disconnected. | 2016-05-09 13:55:20 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-09 13:55:20 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-05-09 13:55:23 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-05-09 13:55:23 socket (6) | Connected. | 2016-05-09 13:55:24 File >> Disconnect selected. | 2016-05-09 13:55:24 CQG FIX: DisconnectFIX called. | 2016-05-09 13:55:24 socket (6) | Shutdown and closed. | 2016-05-09 13:55:24 CQG FIX: Disconnected. | 2016-05-09 13:55:24 CQG FIX Trading | Disconnected. | 2016-05-09 13:55:24 |
| [2016-05-09 19:28:47] |
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Update Sierra Chart following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate After the update is installed, set Global Settings >> Data/Trade Service Settings >> Service to "CQG Web API". In that same window set Connection Details >> Server to "Demo". Try connecting again and you should be able to connect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-09 19:57:01] |
| User303019 - Posts: 2 |
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Works .... Thank you!
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