Support Board
Date/Time: Sun, 11 May 2025 20:48:24 +0000
Sierra Charts on two computers for different trading accounts not working
View Count: 749
| [2016-05-09 03:15:12] |
| John M - Posts: 171 |
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I have a SC installed on two separate computers, one is configured to use the SC data feed and trade on Interactive Brokers, the other is configured to use CTS data and trading. When I try to run them simultaneously, only one is allowed to connect and I get : SC Data - All Services | Using username 0 | 2016-05-08 21:55:50 SC Data - All Services | Connecting to the server scdf1.sierracharts.com. Port 10047 | 2016-05-08 21:55:50 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-05-08 21:55:50 Socket (696) | Connected. | 2016-05-08 21:55:50 SC Data - All Services | Connected to server. | 2016-05-08 21:55:50 SC Data - All Services | Sending Encoding Request to server | 2016-05-08 21:55:50 SC Data - All Services | Setting DTC Encoding to Binary VLS | 2016-05-08 21:55:50 SC Data - All Services | Sending logon request message. | 2016-05-08 21:55:50 SC Data - All Services | Received logon response. | 2016-05-08 21:55:50 SC Data - All Services | Server Name: SC Real-Time Server. | 2016-05-08 21:55:50 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2016-05-08 21:55:50 SC Data - All Services | Logon error received from server: Limited to one connection per username for the requested data source. | 2016-05-08 21:55:50 Socket (696) | Shutdown and closed. | 2016-05-08 21:55:50 SC Data - All Services | Disconnected from the server. | 2016-05-08 21:55:50 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-05-08 21:55:50 SC Data - All Services | Using username 0 | 2016-05-08 21:55:51 SC Data - All Services | Connecting to the server scdf1.sierracharts.com. Port 10048 | 2016-05-08 21:55:51 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-05-08 21:55:51 Socket (697) | Connected. | 2016-05-08 21:55:51 SC Data - All Services | Connected to server. | 2016-05-08 21:55:51 SC Data - All Services | Sending Encoding Request to server | 2016-05-08 21:55:51 SC Data - All Services | Setting DTC Encoding to Binary VLS | 2016-05-08 21:55:51 SC Data - All Services | Sending logon request message. | 2016-05-08 21:55:51 SC Data - All Services | Received logon response. | 2016-05-08 21:55:51 SC Data - All Services | Server Name: SC Real-Time Server. | 2016-05-08 21:55:51 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2016-05-08 21:55:51 SC Data - All Services | Logon error received from server: Limited to one connection per username for the requested data source. | 2016-05-08 21:55:51 Socket (697) | Shutdown and closed. | 2016-05-08 21:55:51 SC Data - All Services | Disconnected from the server. | 2016-05-08 21:55:51 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-05-08 21:55:51 SC Data - All Services | Using username 0 | 2016-05-08 21:55:52 SC Data - All Services | Connecting to the server scdf2.sierracharts.com. Port 10046 | 2016-05-08 21:55:52 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2016-05-08 21:55:52 Socket (698) | Connected. | 2016-05-08 21:55:52 SC Data - All Services | Connected to server. | 2016-05-08 21:55:52 SC Data - All Services | Sending Encoding Request to server | 2016-05-08 21:55:52 SC Data - All Services | Setting DTC Encoding to Binary VLS | 2016-05-08 21:55:52 SC Data - All Services | Sending logon request message. | 2016-05-08 21:55:52 SC Data - All Services | Received logon response. | 2016-05-08 21:55:52 SC Data - All Services | Server Name: SC Real-Time Server. | 2016-05-08 21:55:52 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2016-05-08 21:55:52 SC Data - All Services | Logon error received from server: Limited to one connection per username for the requested data source. | 2016-05-08 21:55:52 Socket (698) | Shutdown and closed. | 2016-05-08 21:55:52 SC Data - All Services | Disconnected from the server. | 2016-05-08 21:55:52 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-05-08 21:55:52 File >> Disconnect selected. | 2016-05-08 21:55:53 Socket (7) | Shutdown and closed. | 2016-05-08 21:55:53 IT does the same thing if I try to run them on the same computer. I have a level 5 subscription so I should be able to run 3 instances of SC, correct? What am I doing wrong ? Each of these instances will connect successfully if the other is not activated. I don't understand the conflict. |
| [2016-05-09 04:30:02] |
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In the instance connected to CTS uncheck Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds. For additional information refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-09 21:01:25] |
| John M - Posts: 171 |
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Thank you, that worked. If I want to set up the 3rd instance of SC which would also be looking at the SC Data feed and trading on Interactive Brokers for a different account do I maintain the support for SC Data Chart Feeds as checked or will I get the conflict again ? |
| [2016-05-09 21:09:10] |
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In this particular case you need to go to this page and activate a second real-time connection: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures&UserID=104947 You do need to enable this option: do I maintain the support for SC Data Chart Feeds as checked
Unless you will be using the Interactive Brokers data feed. In that case you do not need the second real-time connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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