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Direct MessagesDate/Time: Thu, 25 Apr 2024 01:21:36 +0000
Not Getting Live Data - TF and NQ
View Count: 1380
| [2016-05-06 14:08:40] |
| User529296 - Posts: 27 |
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Hello SC Support, I'm not getting live feeds on Russell mini 2000 (TF) and Nasdaq mini (NQ). I'm using Rithmic feeds. The log is copied here. Please help. Thank you very much! TWA ----------------------------------------------------------------------------------------------- Software version: 1395 | 2016-05-06 06:54:28 Uses New Spreadsheets | 2016-05-06 06:54:28 Enabled for: Advanced Features. | 2016-05-06 06:54:28 Enabled for: Sierra Chart Historical Data Service. | 2016-05-06 06:54:28 Allow Support for Sierra Chart Data Feeds is disabled. | 2016-05-06 06:54:28 Current selected Data/Trading service: Rithmic Trading | 2016-05-06 06:54:28 Chart Update Interval: 500 | 2016-05-06 06:54:28 Data/Trade Service Settings automatically set. | 2016-05-06 06:54:28 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-05-06 06:54:28 2016-05-06 06:54:32 Local computer time | 2016-05-06 06:54:28 2016-05-06 13:54:32 Local computer time in UTC | 2016-05-06 06:54:28 2016-05-06 06:54:32 Local computer time in SC Time Zone | 2016-05-06 06:54:28 2016-05-06 13:54:40 Server time in UTC | 2016-05-06 06:54:28 Local computer UTC time and Server UTC time difference: 9 seconds. | 2016-05-06 06:54:28 Program path: C:\SierraChart\ | 2016-05-06 06:54:28 Data Files path: C:\SierraChart\Data\ | 2016-05-06 06:54:28 OS Version Number: 6.1 | 2016-05-06 06:54:28 Locale Setting: C | 2016-05-06 06:54:28 Checking for new symbol settings for rim | 2016-05-06 06:54:28 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-05-06 06:54:28 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-05-06 06:54:28 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-05-06 06:54:28 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-05-06 06:54:33 Symbol settings are up-to-date for rim | 2016-05-06 06:54:33 Files to Open on Start up | File does not exist: C:\SierraChart\Data\Front Month Daily 5min and Continuous.cht | 2016-05-06 06:54:35 Rithmic Trading | Port for executable: 49258 | 2016-05-06 06:54:37 Listening socket (588), port 49258 | Closed. | 2016-05-06 06:54:37 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-05-06 06:54:37 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-05-06 06:54:38 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-05-06 06:54:38 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-05-06 06:54:38 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-05-06 06:54:38 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49258 | 2016-05-06 06:54:39 Socket (4) | Connected. | 2016-05-06 06:54:39 Rithmic Trading | Connected to server. | 2016-05-06 06:54:39 Rithmic Trading | Sending Encoding Request to server | 2016-05-06 06:54:39 Rithmic Trading | Setting DTC Encoding to Binary | 2016-05-06 06:54:39 Rithmic Trading | Sending logon request message. | 2016-05-06 06:54:39 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-05-06 06:54:39 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-05-06 06:54:39 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-05-06 06:54:39 Intraday data recording state for symbol TF FMM0016!-NYBOT is set to download 'Pending'. | 2016-05-06 06:54:40 HD Request # 2 | Downloading Intraday chart data for TF FMM0016!-NYBOT to the file TF FMM0016!-NYBOT.scid. Service: rim | 2016-05-06 06:54:40 HD Request # 2 | Download start Date-Time: 2016-05-05 23:47:24.000 | 2016-05-06 06:54:40 HD Request # 2 | Using server: ds5.sierracharts.com port 10149 | 2016-05-06 06:54:40 HD Request # 3 | Downloading Historical Daily chart data for TF FMM0016!-NYBOT. Starting date: 2016-05-05. Service: rim | 2016-05-06 06:54:41 HD Request # 3 | Requesting historical Daily data for RJM16 starting at 2016-05-04 | 2016-05-06 06:54:41 Intraday data recording state for symbol NQM6-CME is set to download 'Pending'. | 2016-05-06 06:54:41 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106. | 2016-05-06 06:54:41 Socket (5) | Connected. | 2016-05-06 06:54:41 HD Request # 2 | Sending historical data logon request message. | 2016-05-06 06:54:41 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123. | 2016-05-06 06:54:41 HTTP connection to ds01.ddfplus.com:80 (6) | Connected. | 2016-05-06 06:54:41 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2016-05-06 06:54:41 HD Request # 3 | Receiving historical Daily data for TF FMM0016!-NYBOT starting at 2016-05-05 | 2016-05-06 06:54:41 HD Request # 3 | Writing historical Daily data to the file TF FMM0016!-NYBOT.dly | 2016-05-06 06:54:41 HD Request # 3 | Received 3 records from 2016-05-05 00:00:00 to 2016-05-06 00:00:00 (2.0 days) and wrote 2 records for TF FMM0016!-NYBOT | 2016-05-06 06:54:41 HD Request # 3 | Daily download COMPLETE for TF FMM0016!-NYBOT. Completion time: 0s. Unique request ID: 2 | 2016-05-06 06:54:41 Removed historical data download ID 2 | 2016-05-06 06:54:41 HD Request # 4 | Downloading Historical Daily chart data for NQM6-CME. Starting date: 2016-05-05. Service: rim | 2016-05-06 06:54:41 HD Request # 4 | Requesting historical Daily data for NQM16 starting at 2016-05-04 | 2016-05-06 06:54:41 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2016-05-06 06:54:41 TF FMM0016!-NYBOT Monthly #7 | Reloading chart. | 2016-05-06 06:54:41 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-05-05 23:47:24. Record interval: 60. Symbol: TF FMM0016!-NYBOT | 2016-05-06 06:54:41 Socket (5) | Shutdown and closed. | 2016-05-06 06:54:41 The network socket for historical data has been closed. | 2016-05-06 06:54:41 HD Request # 2 | Historical data for TF FMM0016!-NYBOT is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-05-06 06:54:41 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for TF FMM0016!-NYBOT | 2016-05-06 06:54:41 HD Request # 2 | Intraday download COMPLETE for TF FMM0016!-NYBOT. Completion time: 0s. Unique request ID: 1 | 2016-05-06 06:54:41 Removed historical data download ID 1 | 2016-05-06 06:54:41 HD Request # 4 | Receiving historical Daily data for NQM6-CME starting at 2016-05-05 | 2016-05-06 06:54:41 HD Request # 4 | Writing historical Daily data to the file NQM6-CME.dly | 2016-05-06 06:54:41 HD Request # 4 | Received 3 records from 2016-05-05 00:00:00 to 2016-05-06 00:00:00 (2.0 days) and wrote 2 records for NQM6-CME | 2016-05-06 06:54:41 HD Request # 4 | Daily download COMPLETE for NQM6-CME. Completion time: 0s. Unique request ID: 4 | 2016-05-06 06:54:41 Removed historical data download ID 4 | 2016-05-06 06:54:41 HD Request # 5 | Downloading Intraday chart data for NQM6-CME to the file NQM6-CME.scid. Service: rim | 2016-05-06 06:54:41 HD Request # 5 | Download start Date-Time: 2016-05-06 06:48:00.000 | 2016-05-06 06:54:41 HD Request # 5 | Using server: ds3.sierracharts.com port 10149 | 2016-05-06 06:54:41 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164. | 2016-05-06 06:54:41 Socket (7) | Connected. | 2016-05-06 06:54:42 HD Request # 5 | Sending historical data logon request message. | 2016-05-06 06:54:42 TF FMM0016!-NYBOT Daily #3 | Reloading chart. | 2016-05-06 06:54:42 HD Request # 5 | Requesting Intraday data. Start Date-Time: 2016-05-06 06:48:00. Record interval: 60. Symbol: NQM6-CME | 2016-05-06 06:54:42 Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2016-05-06 06:54:42 NQM6-CME Daily #6 | Reloading chart. | 2016-05-06 06:54:42 NQM6-CME Monthly #8 | Reloading chart. | 2016-05-06 06:54:42 HD Request # 5 | Historical data for NQM6-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-05-06 06:54:42 Socket (7) | Shutdown and closed. | 2016-05-06 06:54:42 The network socket for historical data has been closed. | 2016-05-06 06:54:42 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQM6-CME | 2016-05-06 06:54:42 HD Request # 5 | Intraday download COMPLETE for NQM6-CME. Completion time: 0s. Unique request ID: 3 | 2016-05-06 06:54:42 Removed historical data download ID 3 | 2016-05-06 06:54:42 Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2016-05-06 06:54:42 Rithmic Trading | Message from server: subscribeTradeRoute error. Error code: API_ALREADY_EXISTS | 2016-05-06 06:54:42 Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2016-05-06 06:54:42 Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2016-05-06 06:54:42 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2016-05-06 06:54:43 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2016-05-06 06:54:43 Rithmic Trading | Received logon response. | 2016-05-06 06:54:43 Rithmic Trading | Server Name: SC DTC Bridge. | 2016-05-06 06:54:43 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-05-06 06:54:43 Rithmic Trading | Successfully connected. IB='AMP'. | 2016-05-06 06:54:43 Rithmic Trading | Trading is supported. | 2016-05-06 06:54:43 Rithmic Trading | Order cancel and replace is supported. | 2016-05-06 06:54:43 Rithmic Trading | Connected to data and trading server. | 2016-05-06 06:54:43 Rithmic Trading | OCO Orders supported. | 2016-05-06 06:54:43 Rithmic Trading | Starting real-time market data updates for: TF FMM0016!-NYBOT. ID: 1 | 2016-05-06 06:54:43 Intraday data recording state for symbol TF FMM0016!-NYBOT is set to download 'Pending'. | 2016-05-06 06:54:43 Delaying start of download for TF FMM0016!-NYBOT | 2016-05-06 06:54:43 Rithmic Trading | Starting real-time market data updates for: NQM6-CME. ID: 2 | 2016-05-06 06:54:43 Intraday data recording state for symbol NQM6-CME is set to download 'Pending'. | 2016-05-06 06:54:43 HD Request # 6 | Downloading Intraday chart data for TF FMM0016!-NYBOT to the file TF FMM0016!-NYBOT.scid. Service: rim | 2016-05-06 06:54:52 HD Request # 6 | Download start Date-Time: 2016-05-05 23:47:24.000 | 2016-05-06 06:54:52 HD Request # 6 | Using server: ds4.sierracharts.com port 10149 | 2016-05-06 06:54:52 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-05-06 06:54:52 Socket (8) | Connected. | 2016-05-06 06:54:52 HD Request # 6 | Sending historical data logon request message. | 2016-05-06 06:54:52 HD Request # 6 | Requesting Intraday data. Start Date-Time: 2016-05-05 23:47:24. Record interval: 60. Symbol: TF FMM0016!-NYBOT | 2016-05-06 06:54:53 Socket (8) | Shutdown and closed. | 2016-05-06 06:54:53 The network socket for historical data has been closed. | 2016-05-06 06:54:53 HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for TF FMM0016!-NYBOT | 2016-05-06 06:54:53 HD Request # 6 | Intraday download COMPLETE for TF FMM0016!-NYBOT. Completion time: 1s. Unique request ID: 5 | 2016-05-06 06:54:53 Removed historical data download ID 5 | 2016-05-06 06:54:53 Real-time Intraday chart data file updates started for TF FMM0016!-NYBOT | 2016-05-06 06:54:53 Opened cached Intraday file: C:\SierraChart\Data\TF FMM0016!-NYBOT.scid | 2016-05-06 06:54:53 Intraday chart data file opened for TF FMM0016!-NYBOT | 2016-05-06 06:54:53 Delaying start of download for NQM6-CME | 2016-05-06 06:54:53 HD Request # 7 | Downloading Intraday chart data for NQM6-CME to the file NQM6-CME.scid. Service: rim | 2016-05-06 06:55:04 HD Request # 7 | Download start Date-Time: 2016-05-06 06:48:00.000 | 2016-05-06 06:55:04 HD Request # 7 | Using server: ds5.sierracharts.com port 10149 | 2016-05-06 06:55:04 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106. | 2016-05-06 06:55:04 Socket (9) | Connected. | 2016-05-06 06:55:04 HD Request # 7 | Sending historical data logon request message. | 2016-05-06 06:55:04 HD Request # 7 | Requesting Intraday data. Start Date-Time: 2016-05-06 06:48:00. Record interval: 60. Symbol: NQM6-CME | 2016-05-06 06:55:04 HD Request # 7 | Decompressing data. | 2016-05-06 06:55:04 HD Request # 7 | Receiving Intraday data for NQM6-CME starting at 2016-05-06 06:48:00 | 2016-05-06 06:55:04 HD Request # 7 | Timestamp of first Intraday data file record written: 2016-05-06 06:48:00 | 2016-05-06 06:55:04 Socket (9) | Shutdown and closed. | 2016-05-06 06:55:04 The network socket for historical data has been closed. | 2016-05-06 06:55:04 HD Request # 7 | Received 8 records from 2016-05-06 06:48:00 to 2016-05-06 06:55:00 (7.0 minutes) and wrote 8 records for NQM6-CME | 2016-05-06 06:55:04 HD Request # 7 | Intraday download COMPLETE for NQM6-CME. Completion time: 1s. Unique request ID: 6 | 2016-05-06 06:55:04 Removed historical data download ID 6 | 2016-05-06 06:55:04 Real-time Intraday chart data file updates started for NQM6-CME | 2016-05-06 06:55:04 Opened cached Intraday file: C:\SierraChart\Data\NQM6-CME.scid | 2016-05-06 06:55:04 Intraday chart data file opened for NQM6-CME | 2016-05-06 06:55:04 HTTP connection to ds01.ddfplus.com:80 (6) | Closed. No error. | 2016-05-06 06:55:46 HTTP connection to ds01.ddfplus.com:80 (6) | Shutdown and closed. | 2016-05-06 06:55:46 ------------------------------------------------------------------------------ |
| [2016-05-06 15:07:41] |
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For the TF symbol problem, update to the current version of Sierra Chart following these instructions: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate For NQ, refer to help topic 3.4: https://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.4 There is nothing in the message log which indicates a problem with NQM6-CME. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-06 15:08:36
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| [2016-05-06 17:31:37] |
| User529296 - Posts: 27 |
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I updated the software based on the instruction. Now it's version 1406. I'm getting live data but the last price on charts doesn't update. This never happened before. Any ideas?
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| [2016-05-06 17:36:20] |
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We saw this message from Rithmic earlier: Rithmic is investigating a service outage today that has occurred today, 5/6/2016. An update notification will be sent when affected services are restored.
So it appears to be a problem with Rithmic.Did you refer to help topic 3.4: https://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.4 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-06 17:36:28
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| [2016-05-06 17:52:36] |
| User529296 - Posts: 27 |
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I was mistaken earlier. I wasn't getting live data even after the software update. It IS a Rithmic problem. Their trading platform is not updating with live data either. Hope they'll resolve this soon. Thank you very much! |
| [2016-05-06 18:13:02] |
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This has been resolved. We received an email notice from Rithmic about this. Surprising they had an outage for such an extended time. But we know that these things can happen. Technical problems do arise and no system is 100 percent reliable. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-06 18:13:31
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| [2016-05-06 18:27:45] |
| User529296 - Posts: 27 |
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Are you sure it's been resolved? I'm still not getting live data on SC and Rithmic R trader.
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| [2016-05-06 18:50:38] |
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According to Rithmic it is. Reconnect to the data feed: https://www.sierrachart.com/index.php?page=doc/doc_FileMenu.html#ProcedureToReconnect Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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