Support Board
Date/Time: Tue, 13 May 2025 20:59:27 +0000
Charts not updating correctly with SC DATA, is ok with CTS DATA
View Count: 782
| [2016-05-03 19:13:58] |
| John M - Posts: 171 |
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Starting around 2:04pm ET, the charts I use were not updating correctly from the SC Data feed. When I went to the CTS feed, they are correct. Going back to the SC feed, same error. What's going on with the SC Data feed ?? |
| [2016-05-03 19:15:54] |
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Your Sierra Chart account does not have the Sierra Chart Exchange Data Feed active. Most likely it was canceled due to an insufficient balance. Refer to: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-03 19:17:35] |
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This is what happened: Market Data Account: Barchart Account has been flagged for cancellation at end of current billing period on the Barchart system. Reason for cancellation: Insufficient Balance.| Barchart result: OK
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-03 19:18:48] |
| John M - Posts: 171 |
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I PAID THE BILL AND HAVE THE RECEIPT TO SHOW IT !!! AND I PAID IT BEFORE EXPIRATION !!! Date Time Of Last Edit: 2016-05-03 19:19:24
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| [2016-05-03 19:33:00] |
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The payment was not in time. It was 40 minutes late. If you are making a payment in the last hour you are taking a chance with the data feed getting automatically canceled. You just need to reactivate the data feed here: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures There is no harm here. The payments you made are on the Additional Services Balance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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