Support Board
Date/Time: Tue, 13 May 2025 20:52:46 +0000
Unknown server error. Please contact Sierra Chart Support.
View Count: 1386
| [2016-05-02 00:10:40] |
| User14953 - Posts: 252 |
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Sierra Chart Login response: "Unknown server error. Please contact Sierra Chart Support."
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| [2016-05-02 00:32:53] |
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We see you are running Sierra Chart version 87. Do you still need to run that version? What are your requirements for version 87 that you cannot do with the newer Sierra Chart versions? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-02 00:39:49] |
| User14953 - Posts: 252 |
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Yes, for now if that's not too much trouble.
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| [2016-05-02 00:58:29] |
| User14953 - Posts: 252 |
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Standing by . . .
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| [2016-05-02 01:10:59] |
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We cannot solve this at the moment. We had not thought anyone was still using version 87. Could you install the current version of Sierra Chart and use that for the moment: https://www.sierrachart.com/index.php?page=doc/download.php We can extend your Sierra Chart usage time as needed due to the interruption. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-02 01:25:49] |
| User14953 - Posts: 252 |
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Understood. No worries. I respect Sierra Chart Support's time. I will need to pause a bit and give it due consideration, I do not relish upgrading, lol. - Any clues for me concerning my current situation? HTPP Proxy issue? |
| [2016-05-02 01:51:59] |
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The problem is there are some changes on the website side which cause version 87 to be incompatible.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-03 20:16:21] |
| User14953 - Posts: 252 |
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SC Support said : We see you are running Sierra Chart version 87. Do you still need to run that version? Q> What are your requirements for version 87 that you cannot do with the newer Sierra Chart versions? A> Woodies study collection files from or equivalent to the days of Kiwi and SC v.87 or so. Hoping to avoid a major time sink. Access to v.87 would allow me to get back to work in the event otherwise is not available. SC v.1400 currently installed http://www.sierrachart.com/index.php?page=doc/AdditionalFiles.php https://www.sierrachart.com/supportboard/showthread.php?t=17649 Date Time Of Last Edit: 2016-05-03 20:18:13
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| [2016-05-03 20:59:25] |
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It is not reasonable for us to continue to support version 87. This is more than 10 years old. The Woodies study collections are supported in the current version of Sierra Chart. We just tested one of them without a problem. You can get the study collections from this page: http://www.sierrachart.com/index.php?page=doc/AdditionalFiles.php Let us know if you need more help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-03 21:29:02] |
| User14953 - Posts: 252 |
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No worries. SC v1400 looks great. Is there a way for me to open my SC v.87 strictly for the purpose of getting a screenshot of how my SC v.87 looked at last use configuration so I can duplicate it on the new version?
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| [2016-05-03 22:07:21] |
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Could you try logging into version 87 now and see if you can.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-03 22:23:34] |
| User14953 - Posts: 252 |
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Yes, I am able to log into version 87. Cheers indeed! Currently not connected to data feed. Not expecting support beyond what you already have provided in this case. > Wondering how long access might be available? Thanks again gentlemen. |
| [2016-05-03 22:40:34] |
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We can keep this active until tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-04 00:15:10] |
| User14953 - Posts: 252 |
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Thank You for providing the access. Would there be any people including users who might know offhand whether resources exist in a form that enables me to reproduce the functionality demonstrated in the attached screenshots with currently functional Sierra Chart Versions? To configure those charts required standing on the shoulders of talented Sierra Chart folks such as yourselves, Kiwi, etc. and without the current equivalent I will need to factor in an order of magnitude more to get back to where I was. Any examples are Much Appreciated. Thanks in adance. = - Color coded Time bars under the White CCI Line. (eg Four white cci bars plotted above the zero line, Fifth orange cci bar, Sixth+ green bars indicate uptrend.) - Woodie Pivots -czi, sw, lsma would be icing on the cake |
 SC v87 Chart Studies-97.jpg / V - Attached On 2016-05-04 00:12:58 UTC - Size: 298.21 KB - 348 views SC v87 Chart Studies-96.jpg / V - Attached On 2016-05-04 00:13:29 UTC - Size: 298.55 KB - 332 views |
| [2016-05-04 01:03:44] |
| User14953 - Posts: 252 |
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Attachment jpg is SC v.1400 showing my understanding of a good place to start. If there are any other resources that would help, I'm interested.
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| SC v1400 Chart Studies-99.jpg / V - Attached On 2016-05-04 01:03:10 UTC - Size: 333.14 KB - 299 views |
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