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cannot open any chartbooks on new computer installation

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[2016-04-27 17:40:56] #1 [Go To First Post]
bullyboy - Posts: 11
I transferred data file and other necessary files to new computer but cannot get charts to open. I transferred the data file from inside the C: sierra data file on main page into C: sierra data file on main page. When I open data on main page then open data file inside I see stock symbols, chartbooks etc. but don't find them when I open Sierra on desktop.when click file I see no chartbooks listed. My data is from IB and I seem to be connecting fine, activeX , socket etc. are all enabled, farm connections all say connected. What am I missing - Pleaae help - Thank You

[2016-04-27 18:24:24] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is not completely clear for us. So when you select File >> Open Chartbook do you not see the Chartbooks? Here is the relevant documentation for transferring files from one installation of Sierra Chart to another: Https://www.sierrachart.com/index.php?l=helpdetails15.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-04-27 18:33:26] #3 [Go To First Post]
bullyboy - Posts: 11
Correct when I click File>>Open Chartbook I see no chartbooks listed. I get an open chartbook pop-up box but only thing listed is the example chartbook which comes with the program download.

[2016-04-27 20:23:16] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We want to confirm what the Sierra Chart Data Files Folder is on that installation of Sierra Chart. Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-04-27 20:40:36] #5 [Go To First Post]
bullyboy - Posts: 11
here is the message log --- Software version: 1400 \| 2016-04-27 16:29:49 Uses New Spreadsheets \| 2016-04-27 16:29:49 Usage end date: 2016-06-18 \| 2016-04-27 16:29:49 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-04-27 16:29:49 Current selected Data/Trading service: Interactive Brokers \| 2016-04-27 16:29:49 Chart Update Interval: 500 \| 2016-04-27 16:29:49 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2016-04-27 16:29:49 2016-04-27 16:29:52 Local computer time \| 2016-04-27 16:29:49 2016-04-27 20:29:52 Local computer time in UTC \| 2016-04-27 16:29:49 2016-04-27 16:29:52 Local computer time in SC Time Zone \| 2016-04-27 16:29:49 2016-04-27 20:29:55 Server time in UTC \| 2016-04-27 16:29:49 Local computer UTC time and Server UTC time difference: 3 seconds. \| 2016-04-27 16:29:49 Program path: C:\SierraChart\ \| 2016-04-27 16:29:49 Data Files path: C:\SierraChart\Data\ \| 2016-04-27 16:29:49 OS Version Number: 6.2 \| 2016-04-27 16:29:49 Locale Setting: C \| 2016-04-27 16:29:49 Checking for new symbol settings for ib \| 2016-04-27 16:29:49 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-04-27 16:29:49 HTTPS connection to www.sierrachart.com:443 (3) \| Connected. \| 2016-04-27 16:29:49 HTTPS connection to www.sierrachart.com:443 (3) \| Starting TLS 1.2 connection. \| 2016-04-27 16:29:49 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection established. \| 2016-04-27 16:29:49 Symbol settings are up-to-date for ib \| 2016-04-27 16:29:53 Interactive Brokers: Connecting to 127.0.0.1:7496 \| 2016-04-27 16:29:57 Starting TWS auto-login thread. \| 2016-04-27 16:29:57 TWS auto-login thread ending. \| 2016-04-27 16:29:57 Socket (4) \| Connected. \| 2016-04-27 16:29:57 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. \| 2016-04-27 16:29:57 Interactive Brokers \| TWS server version: 76 \| 2016-04-27 16:29:58 Interactive Brokers \| Connected. Waiting for account information. \| 2016-04-27 16:29:58 IB Account information received. \| 2016-04-27 16:29:58 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2016-04-27 16:29:58 Interactive Brokers \| Connected to Live account. \| 2016-04-27 16:29:58 Interactive Brokers \| Year-Month last connected to Live account: 2016-04 \| 2016-04-27 16:29:58 Interactive Brokers \| Connected to data and trading server. \| 2016-04-27 16:29:58 Next valid order ID: 1 \| 2016-04-27 16:29:58 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2016-04-27 16:29:58 Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. \| 2016-04-27 16:29:58 Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. \| 2016-04-27 16:29:58 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. \| 2016-04-27 16:29:58 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2016-04-27 16:29:58 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. \| 2016-04-27 16:29:58 Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. \| 2016-04-27 16:29:58 Message from IB: HMDS data farm connection is OK:ethmds. IB Error Code: 2106. Request ID: -1. \| 2016-04-27 16:29:58 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2016-04-27 16:29:58 Next valid order ID: 1 \| 2016-04-27 16:29:58 IB Account information received. \| 2016-04-27 16:29:58 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2016-04-27 16:29:58 Interactive Brokers \| Connected to Live account. \| 2016-04-27 16:29:58 Interactive Brokers \| Year-Month last connected to Live account: 2016-04 \| 2016-04-27 16:29:58 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection closed by remote side. \| 2016-04-27 16:29:58 HTTPS connection to www.sierrachart.com:443 (3) \| Connection gracefully closed by remote side. \| 2016-04-27 16:29:58 HTTPS connection to www.sierrachart.com:443 (3) \| SSL object has been freed. SSL state is now disconnected. \| 2016-04-27 16:29:58 HTTPS connection to www.sierrachart.com:443 (3) \| Shutdown and closed. \| 2016-04-27 16:29:58 Interactive Brokers \| Requesting historical order fills for account U692*. \| 2016-04-27 16:30:03 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. \| 2016-04-27 16:30:03 Interactive Brokers \| Received Open orders end message. \| 2016-04-27 16:30:03 Message from IB: Market data farm connection is inactive but should be available upon demand.usfuture. IB Error Code: 2108. Request ID: -1. \| 2016-04-27 16:35:14 Message from IB: Market data farm connection is inactive but should be available upon demand.usfuture. IB Error Code: 2108. Request ID: -1. \| 2016-04-27 16:35:14 Message from IB: Market data farm connection is inactive but should be available upon demand.eufarm. IB Error Code: 2108. Request ID: -1. \| 2016-04-27 16:35:14 Message from IB: Market data farm connection is inactive but should be available upon demand.eufarm. IB Error Code: 2108. Request ID: -1. \| 2016-04-27 16:35:14 Message from IB: Market data farm connection is inactive but should be available upon demand.usfuture.us. IB Error Code: 2108. Request ID: -1. \| 2016-04-27 16:35:14 Message from IB: Market data farm connection is inactive but should be available upon demand.usfuture.us. IB Error Code: 2108. Request ID: -1. \| 2016-04-27 16:35:14 Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.us. IB Error Code: 2108. Request ID: -1. \| 2016-04-27 16:35:14 Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.us. IB Error Code: 2108. Request ID: -1. \| 2016-04-27 16:35:14 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2016-04-27 16:35:31 Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. \| 2016-04-27 16:35:31 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. \| 2016-04-27 16:35:31 Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. \| 2016-04-27 16:35:32

[2016-04-27 21:04:19] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is what we expected. So the Chartbook files (cht file extension) need to be installed into this folder from your other installation: Data Files path: C:\SierraChart\Data\ After those Chartbook files are copied in there you should then see them when you select File >> Open Chartbook. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-04-28 03:15:13] #7 [Go To First Post]
bullyboy - Posts: 11
well I hate to say this but I transferred the data file from c: <sierra chart<data from currently working system to same place on new computer and still no chartbooks come up. the data file transferred shows .cht files for all my chartbooks and I see the same on new installation. besides the data folder in c: sierra data, there are a lot of .scid files, none of which were transferred because they are below the data folder. Do I need these .scid files transferred as well ??? Instructions say not necessary ??? I transferred all the other files in sierra main folder as stated in instructions. I am really baffled now. hope you can put your finger on it. thanks

[2016-04-28 03:41:54] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
So when you select File >> Open Chartbook in Sierra Chart on your new computer, you do not see the Chartbooks listed? Do I need these .scid files transferred as well ??? No you do not. If necessary we can help you with remote assistance with this tomorrow. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-04-28 16:14:33] #9 [Go To First Post]
bullyboy - Posts: 11
when I select file>>open chartbook I do not see my chartbooks listed. The only chart listed is the example that comes with sierra installation download. I did notice a couple of files in my working installation in the C:>>sierra main page, that are not on that page in the new installation. sierrachartsetup,spreadsheetgear.dll, ssleay32.dll and sierrachart.workbookcontrol library.dll are all missing in the new installation. Are these files supposed to download with Sierra download ??? Sorry to be a pain but I cannot see anything else.Please let me know if you have any more suggestions. Maybe I should delete the whole new sierra file and start from scratch ??

[2016-04-28 16:44:01] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Enter your telephone number here and we will help you with remote assistance: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Let us know when that is done. sierrachartsetup,spreadsheetgear.dll, ssleay32.dll and sierrachart.workbookcontrol library.dll are all missing in the new installation. Are these files supposed to download with Sierra download ??? These files are not needed. Most of them are no longer used. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-04-28 18:47:24] #11 [Go To First Post]
bullyboy - Posts: 11
telephone number now on information page for bullyboy

[2016-04-28 20:28:57] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This has been resolved with remote assistance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-04-29 00:52:14] #13 [Go To First Post]
bullyboy - Posts: 11
I just wanted to say thank you to the Sierra Chart Engineering support board for sticking with me on my problem, and making sure that the chart service was working properly before closing the thread. Working fine now, and I very much appreciate your assistance. Thanks again. Cheers

[2020-07-24 19:47:26] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Tell us the specific problem you are having without making reference to prior posts. Also your Sierra Chart account is expired. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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