Login Page - Create Account

Support Board


Date/Time: Fri, 04 Jul 2025 23:12:09 +0000



Post From: cannot open any chartbooks on new computer installation

[2016-04-27 20:40:36]
bullyboy - Posts: 11
here is the message log ---

Software version: 1400 | 2016-04-27 16:29:49
Uses New Spreadsheets | 2016-04-27 16:29:49
Usage end date: 2016-06-18 | 2016-04-27 16:29:49
Allow Support for Sierra Chart Data Feeds is enabled. | 2016-04-27 16:29:49
Current selected Data/Trading service: Interactive Brokers | 2016-04-27 16:29:49
Chart Update Interval: 500 | 2016-04-27 16:29:49
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-04-27 16:29:49
2016-04-27 16:29:52 Local computer time | 2016-04-27 16:29:49
2016-04-27 20:29:52 Local computer time in UTC | 2016-04-27 16:29:49
2016-04-27 16:29:52 Local computer time in SC Time Zone | 2016-04-27 16:29:49
2016-04-27 20:29:55 Server time in UTC | 2016-04-27 16:29:49
Local computer UTC time and Server UTC time difference: 3 seconds. | 2016-04-27 16:29:49
Program path: C:\SierraChart\ | 2016-04-27 16:29:49
Data Files path: C:\SierraChart\Data\ | 2016-04-27 16:29:49
OS Version Number: 6.2 | 2016-04-27 16:29:49
Locale Setting: C | 2016-04-27 16:29:49

Checking for new symbol settings for ib | 2016-04-27 16:29:49
HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-27 16:29:49
HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-04-27 16:29:49
HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-04-27 16:29:49
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-04-27 16:29:49
Symbol settings are up-to-date for ib | 2016-04-27 16:29:53

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2016-04-27 16:29:57
Starting TWS auto-login thread. | 2016-04-27 16:29:57
TWS auto-login thread ending. | 2016-04-27 16:29:57
Socket (4) | Connected. | 2016-04-27 16:29:57
Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2016-04-27 16:29:57
Interactive Brokers | TWS server version: 76 | 2016-04-27 16:29:58
Interactive Brokers | Connected. Waiting for account information. | 2016-04-27 16:29:58
IB Account information received. | 2016-04-27 16:29:58
Interactive Brokers | Received 1 Trade Accounts from TWS. | 2016-04-27 16:29:58
Interactive Brokers | Connected to Live account. | 2016-04-27 16:29:58
Interactive Brokers | Year-Month last connected to Live account: 2016-04 | 2016-04-27 16:29:58
Interactive Brokers | Connected to data and trading server. | 2016-04-27 16:29:58
Next valid order ID: 1 | 2016-04-27 16:29:58
Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2016-04-27 16:29:58
Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. | 2016-04-27 16:29:58
Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. | 2016-04-27 16:29:58
Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2016-04-27 16:29:58
Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2016-04-27 16:29:58
Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2016-04-27 16:29:58
Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. | 2016-04-27 16:29:58
Message from IB: HMDS data farm connection is OK:ethmds. IB Error Code: 2106. Request ID: -1. | 2016-04-27 16:29:58
Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2016-04-27 16:29:58
Next valid order ID: 1 | 2016-04-27 16:29:58
IB Account information received. | 2016-04-27 16:29:58
Interactive Brokers | Received 1 Trade Accounts from TWS. | 2016-04-27 16:29:58
Interactive Brokers | Connected to Live account. | 2016-04-27 16:29:58
Interactive Brokers | Year-Month last connected to Live account: 2016-04 | 2016-04-27 16:29:58
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-04-27 16:29:58
HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-04-27 16:29:58
HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-04-27 16:29:58
HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-04-27 16:29:58
Interactive Brokers | Requesting historical order fills for account U692*. | 2016-04-27 16:30:03
Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2016-04-27 16:30:03
Interactive Brokers | Received Open orders end message. | 2016-04-27 16:30:03
Message from IB: Market data farm connection is inactive but should be available upon demand.usfuture. IB Error Code: 2108. Request ID: -1. | 2016-04-27 16:35:14
Message from IB: Market data farm connection is inactive but should be available upon demand.usfuture. IB Error Code: 2108. Request ID: -1. | 2016-04-27 16:35:14
Message from IB: Market data farm connection is inactive but should be available upon demand.eufarm. IB Error Code: 2108. Request ID: -1. | 2016-04-27 16:35:14
Message from IB: Market data farm connection is inactive but should be available upon demand.eufarm. IB Error Code: 2108. Request ID: -1. | 2016-04-27 16:35:14
Message from IB: Market data farm connection is inactive but should be available upon demand.usfuture.us. IB Error Code: 2108. Request ID: -1. | 2016-04-27 16:35:14
Message from IB: Market data farm connection is inactive but should be available upon demand.usfuture.us. IB Error Code: 2108. Request ID: -1. | 2016-04-27 16:35:14
Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.us. IB Error Code: 2108. Request ID: -1. | 2016-04-27 16:35:14
Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.us. IB Error Code: 2108. Request ID: -1. | 2016-04-27 16:35:14
Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2016-04-27 16:35:31
Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. | 2016-04-27 16:35:31
Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2016-04-27 16:35:31
Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. | 2016-04-27 16:35:32