Support Board
Date/Time: Sun, 11 May 2025 01:23:18 +0000
Stock Symbol Data Question
View Count: 1130
| [2016-04-21 15:38:36] |
| User623839 - Posts: 108 |
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Have have no live data for MSFT CSCO INTC? Im using IB as a data feed and all other stocks look fine
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| [2016-04-21 17:01:02] |
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For these symbols you probably need to use the Symbol Format that includes the primary exchange. Refer to: https://www.sierrachart.com/index.php?page=doc/IBSymbols.html#Stock Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-21 17:14:52] |
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However, there is a setting in TWS you need to set to make sure this works right. Refer to this screenshot: https://www.sierrachart.com/images/InteractiveBrokersStockSymbolPrimaryExchangeSeparator.png Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-22 02:58:59] |
| User623839 - Posts: 108 |
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I use "/" this with every stock. Doesnt work with these
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| [2016-04-22 03:01:20] |
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Tell us the exact symbol you are using for one of the symbols and then post a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-25 22:41:10] |
| User623839 - Posts: 108 |
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It loads the historical but no live
Date Time Of Last Edit: 2016-04-25 22:41:37
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 Screen Shot 04-25-16 at 05.40 PM 001.PNG / V - Attached On 2016-04-25 22:41:31 UTC - Size: 3.62 KB - 272 views Attachment Deleted. |
| [2016-04-25 22:42:30] |
| User623839 - Posts: 108 |
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Why would it have those messages anyway
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| [2016-04-25 22:57:13] |
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Tell us the exact symbol you are using for one of the symbols and then post a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-26 00:19:21] |
| User623839 - Posts: 108 |
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There was no message log just the error messages. /MSFT /CSCO /INTC as stated above Ill try it live tomorrow and let you know |
| [2016-04-26 00:20:54] |
| User623839 - Posts: 108 |
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I'll see if the (MSFT-Stock-smart)thing to see if I get streaming data. My question is why would I have to on just a few symbols and none of the rest.
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| [2016-04-26 00:40:47] |
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There always is a Message Log. It is impossible for that not to exist. Without it we have no idea about the problem. My question is why would I have to on just a few symbols and none of the rest.
Interactive Brokers has to answer this for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-20 12:07:05] |
| User623839 - Posts: 108 |
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"There always is a Message Log" Doesnt ALWAYS "pop up". Maybe there is a log that I can access, because the only thing on my screen with the following symbol $GDX is attached
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Attachment Deleted. Screen Shot 05-20-16 at 07.04 AM.PNG / V - Attached On 2016-05-20 12:07:00 UTC - Size: 12.67 KB - 265 views |
| [2016-05-20 16:54:32] |
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What is the question regarding the screenshot in post #12? To provide the Message Log here are instructions: If you are having a problem doing something with Sierra Chart, then please copy and paste the ENTIRE copy of the Message Log into your email message or Support Board message. Support cannot help without the Message Log. Sending some of the lines is not helpful. The message log does not contain any private information. Instructions: 1. If the Sierra Chart Message Log is not already open, then select "Window >> Show/Hide Message Log" on the menu to open it. If you still do not see the log after selecting this command, then select "Window >> Reset Windows". The log will be displayed in this case. If not, then select "Window >> Show/Hide Message Log" again. 2. Press the "Copy Log" button on the Message Log window. Do not use the "Send for Analysis" button. Otherwise, the log will not be seen. 3. Move your Pointer to the message area either in the email message, Support Board or Account Support Ticket. 4. Right-click your Pointer. Select "Paste" on the menu to paste it into the message area. THE INSTRUCTIONS ABOVE EXPLAIN HOW TO AUTOMATICALLY COPY AND PASTE THE MESSAGE LOG DATA INTO A MESSAGE. THERE IS NO NEED TO TYPE IT BY HAND. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-20 20:27:25] |
| User623839 - Posts: 108 |
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cool thanks
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