Support Board
Date/Time: Wed, 14 May 2025 06:59:34 +0000
Data/Trade Service ( Not Enable on Package )
View Count: 953
| [2016-04-21 01:32:50] |
| User296389 - Posts: 31 |
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Hi, I cannot connect to the data feed. When I click on data/trade service settings, it shows ( Not enable on Package ). Kindly assist on resolving this issue. Software version: 1354 | 2016-04-21 09:22:16 Uses New Spreadsheets | 2016-04-21 09:22:16 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2016-04-21 09:22:16 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2016-04-21 09:22:16 * Allow Support for Sierra Chart Data Feeds is enabled. | 2016-04-21 09:22:16 Current selected Data/Trading service: SC Forex Data (FXCM) | 2016-04-21 09:22:16 Chart Update Interval: 500 | 2016-04-21 09:22:16 Time Zone: +08:00:00 (HKT+08) | 2016-04-21 09:22:16 2016-04-21 09:22:16 Local computer time | 2016-04-21 09:22:16 2016-04-21 01:22:16 Local computer time in UTC | 2016-04-21 09:22:16 2016-04-21 09:22:16 Local computer time in SC Time Zone | 2016-04-21 09:22:16 2016-04-21 01:21:56 Server time in UTC | 2016-04-21 09:22:16 Local computer UTC time and Server UTC time difference: 19 seconds. | 2016-04-21 09:22:16 Program path: C:\SierraChart\ | 2016-04-21 09:22:16 Data Files path: C:\SierraChart\Data\ | 2016-04-21 09:22:16 OS Version Number: 6.2 | 2016-04-21 09:22:16 Locale Information: C | 2016-04-21 09:22:16 Checking for new symbol settings for fxcm | 2016-04-21 09:22:16 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-04-21 09:22:16 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-04-21 09:22:17 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-04-21 09:22:17 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-04-21 09:22:18 Symbol settings are up-to-date for fxcm | 2016-04-21 09:22:18 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2016-04-21 09:22:21 * HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-04-21 09:22:23 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-04-21 09:22:23 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-04-21 09:22:23 Sincerely, Darren |
| [2016-04-21 02:23:48] |
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This is because the account usage time has ended: Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2016-04-21 09:22:16 1. To purchase usage time, select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/usercp.php?page=SCUsageTimePayments Login with your Sierra Chart Account Name and Password. 2. Choose the number Months you wish to pay for and the Service Package. 3. Choose one of the payment options. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-21 03:39:17] |
| User296389 - Posts: 31 |
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Hi, My apologies on that. Thank you for your response. Sincerely, Darren |
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