Support Board
Date/Time: Wed, 14 May 2025 10:45:11 +0000
Post From: Data/Trade Service ( Not Enable on Package )
| [2016-04-21 01:32:50] |
| User296389 - Posts: 31 |
|
Hi, I cannot connect to the data feed. When I click on data/trade service settings, it shows ( Not enable on Package ). Kindly assist on resolving this issue. Software version: 1354 | 2016-04-21 09:22:16 Uses New Spreadsheets | 2016-04-21 09:22:16 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2016-04-21 09:22:16 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2016-04-21 09:22:16 * Allow Support for Sierra Chart Data Feeds is enabled. | 2016-04-21 09:22:16 Current selected Data/Trading service: SC Forex Data (FXCM) | 2016-04-21 09:22:16 Chart Update Interval: 500 | 2016-04-21 09:22:16 Time Zone: +08:00:00 (HKT+08) | 2016-04-21 09:22:16 2016-04-21 09:22:16 Local computer time | 2016-04-21 09:22:16 2016-04-21 01:22:16 Local computer time in UTC | 2016-04-21 09:22:16 2016-04-21 09:22:16 Local computer time in SC Time Zone | 2016-04-21 09:22:16 2016-04-21 01:21:56 Server time in UTC | 2016-04-21 09:22:16 Local computer UTC time and Server UTC time difference: 19 seconds. | 2016-04-21 09:22:16 Program path: C:\SierraChart\ | 2016-04-21 09:22:16 Data Files path: C:\SierraChart\Data\ | 2016-04-21 09:22:16 OS Version Number: 6.2 | 2016-04-21 09:22:16 Locale Information: C | 2016-04-21 09:22:16 Checking for new symbol settings for fxcm | 2016-04-21 09:22:16 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-04-21 09:22:16 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-04-21 09:22:17 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-04-21 09:22:17 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-04-21 09:22:18 Symbol settings are up-to-date for fxcm | 2016-04-21 09:22:18 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2016-04-21 09:22:21 * HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-04-21 09:22:23 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-04-21 09:22:23 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-04-21 09:22:23 Sincerely, Darren |