Support Board
Date/Time: Wed, 14 May 2025 06:54:15 +0000
Connectivity
View Count: 955
| [2016-04-07 07:57:02] |
| User259125 - Posts: 5 |
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I've gotten the firewall rules open so we have connectivity to Sierra Charts via our socks proxy. I am using version 1354. I also use a socks client so as to route the traffic through the socks proxy. When I try and login with the socks proxy i get a Sierra Chart Login Error: Timeout error. There was no response. However when I do a telnet it works fine.. I.e the telnet sessions goes through successfully and then disconnects as Login not detected. The ip and ports i have opened are as follows: 8.18.161.131 and 8.18.161.133 and ports 80, 443, 10048, 10049. Can someone please get back to me on this. Thanks so much for your help. Date Time Of Last Edit: 2016-04-07 08:26:46
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| [2016-04-07 08:43:21] |
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You have to allow the IP address of SierraChart.com: 5.9.8.236 And depending upon what services you are going to use, there are other IPs and ports. But we can get to that next. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-07 10:00:03] |
| User259125 - Posts: 5 |
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Can you please give me the port information for that iip and i will have the firewalls opened up straight away. Thank you so much for getting back to me so quickly. I really appreciate it.
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| [2016-04-07 10:13:39] |
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The port is 443.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-08 01:23:40] |
| User259125 - Posts: 5 |
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Many thanks for that port information. Would you mind sending the full list of ip's and ports sierra charts uses, so we can get everything opened simultaneously. It's quite a lengthy process internally so would like to just go through the process once. Thanks again for all your help. |
| [2016-04-08 01:31:10] |
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What Data or Trading service are you planning to use Sierra Chart with? Sierra Chart works with so many external services, that there is not an easy answer to this. It is inevitable for it to be a multistep process. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-11 08:53:14] |
| User259125 - Posts: 5 |
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1. Sierra chart Real Time and Historical Forex and CFD Data Service 2. Sierra Chart Historical Data 3. Trading Technologies Trading Platform Service |
| [2016-04-11 10:32:59] |
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1, 2. The IP addresses for these domains: ds3.sierracharts.com ds4.sierracharts.com ds5.sierracharts.com ds6.sierracharts.com ds7.sierracharts.com The above servers and ds01.ddfplus.com on port 80 for historical daily data. There could be other addresses for historical daily data but we do not know all of them. 3. You have to contact your broker about this. You also need to be aware that sometimes these addresses can change but very infrequently. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-11 10:33:22
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| [2016-04-11 23:27:21] |
| User259125 - Posts: 5 |
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Can i have the port information for the ip addresses for points 1 and 2. Thanks again for your quick replies. Cheers JM |
| [2016-04-12 02:29:32] |
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It is going to be safest to allow all of these ports for each IP: 443, 10046, 10047, 10048, 80 , 10149. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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