Support Board
Date/Time: Sun, 11 May 2025 23:10:38 +0000
no real time data from gain capital
View Count: 1704
| [2016-03-07 07:46:31] |
| User38857 - Posts: 14 |
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I am not getting real time data update from gain capital / oec
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| [2016-03-07 08:40:00] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-07 09:05:17] |
| User93757 - Posts: 61 |
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Gain feed is down. It is a gain issue.
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| [2016-03-07 09:07:08] |
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We are contacting Gain Capital about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-07 09:11:10] |
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If you see this in the Sierra Chart Message Log, then we are having this problem as well: GainCapital FIX Trading: Received a Logout message. Text = User connected from another location | 2016-03-07 04:06:22 And we have notified Gain Capital about it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-07 09:14:17] |
| User93757 - Posts: 61 |
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Hey, it just went back up.
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| [2016-03-07 09:25:29] |
| User93757 - Posts: 61 |
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Now that it is back up; i have a question. I am missing data for the morning. Does "Sierra Chart - Historical Daily and Intraday Data Service" backfill it? I tried to Delete and Download starting last Thur. But it is not backfilling. This is for the Eurex Bund. Ty
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| [2016-03-07 09:39:52] |
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Our system is still experiencing a connection problem to OEC and this is the reason why there is no current historical Intraday data. Gain Capital has been notified about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-07 10:20:44] |
| Ez - Posts: 53 |
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Still having same issue here HElp!
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| [2016-03-07 10:28:08] |
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Missing Intraday data? Or not able to connect to Gain Capital and therefore not receiving real-time data?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-07 10:29:44] |
| Ez - Posts: 53 |
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unable to connect.. was getting same error Text = User connected from another location |
| [2016-03-07 10:30:18] |
| Ez - Posts: 53 |
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actually .. this is the line: GainCapital FAST Data: Received a Logout message. Text = UserAlreadyConnected | 2016-03-07 10:29:51 |
| [2016-03-07 10:31:41] |
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Yes, we are aware of this problem. We are getting the same error. Gain Capital/OEC has been contacted. Not sure it will help but update Sierra Chart to the current version with Help >> Download Current Version. There were some recent code changes which we added about three weeks ago to solve this kind of issue. However, our testing now shows it is not helping. In any case this is an issue that OEC has to solve. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-07 10:32:43
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| [2016-03-07 10:33:04] |
| User93757 - Posts: 61 |
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I am able to connect; and getting live data feed.. But everytime i go to delete and download, i am missing the intraday data (for today) from the time i reset.
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| [2016-03-07 10:34:41] |
| Ez - Posts: 53 |
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I am using Siera Data Feed. Gains data was out for several hours earlier.
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| [2016-03-07 17:24:27] |
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If you have any missing Intraday data, follow the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-07 17:28:08
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| [2016-03-07 18:02:35] |
| User93757 - Posts: 61 |
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All seems good now. Historical backfill coming in. According to my broker, it was an OEC issue. But i thought that the "Sierra Chart - Historical Daily and Intraday Data Service" would have filled in the gaps of the intraday while i was getting live data from OEC. I guess it does not work that way? Ty for all your help.
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| [2016-03-07 18:23:17] |
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No it does not work that way.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-08 05:56:17] |
| User93757 - Posts: 61 |
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For the sake of understanding (if not to technical), how does it work? a) When you backfill? Example - Is the data coming from Gain Servers for the past 24 hrs; then from the "Sierra Chart - Historical Daily and Intraday Data Service" prior to such period? b) And; with Sierra Real time data feed, am i to assume that i would not have encountered a data issue in the prior session (yesterday, when Gain servers were down)? Ty, |
| [2016-03-08 06:12:32] |
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All we are willing to say is that the missing historical data was related to the Gain/OEC FIX server having a problem. If you are using the Sierra Chart Exchange Data Feed you would not had a market data problem but to access the real-time CME data it would still require a connection to your trading account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-08 06:39:17] |
| User93757 - Posts: 61 |
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Data for the BUND - Eurex is missing for the last hour and half of last session. It is also missing on the gain chart; therefore, i assume.. it is gain that needs to backfill the data.. Just saying, i case anyone else is encountering the issue.
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| [2016-03-08 06:46:33] |
| User93757 - Posts: 61 |
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And so now it's all there.. Just showed up after logging off and on a few times... that is logging off of sierra and OEC and all connected devices.
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| [2016-03-08 06:51:40] |
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If there is any missing data you just need to follow the instructions in help topic 7: Http://www.sierrachart.com/index.php?page=doc/helpdetails7.html Tell us the exact symbol so we can check on it because there may be still some missing data we have to patch on one or more servers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-10 05:19:16] |
| User93757 - Posts: 61 |
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Hey Sierra NICE JOB! 1401 Release Date: 2016-04-27 "Now when using the Sierra Chart Exchange Data Feed with the lower-priced CME Group exchanges, it is only necessary to connect once a month to a live trading account." If i understand right, the above issues will be solved when GAIN/OEC is down... I can also, stream other quotes, like forex and others on the same feed. TY! |
| [2016-05-10 05:33:18] |
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Yes this is all true.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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