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Date/Time: Thu, 18 Jul 2024 21:24:31 +0000



Cannot connect to CTS

View Count: 1548

[2013-07-01 18:10:29]
Zosimus - Posts: 345
I opened a practice account at CTS.
I followed all the instructions for connecting SC to CTS but the status bar is red and I get no live feed.
The Symbols list is populated.

In the DTS I chose the CTS T4 [trading] service.

When I log with the T4 platform I do get live feed.

Here is the Message Log:

Software version: 990 | 2013-07-01 14:03:25
Current Service Package: 5 | 2013-07-01 14:03:25
Usage end date: 2013-11-16 | 2013-07-01 14:03:25
Sierra Chart Historical Data Service is included. | 2013-07-01 14:03:25
Active service: CTS T4 | 2013-07-01 14:03:25
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-07-01 14:03:25
2013-07-01 21:03:25 Local computer clock time | 2013-07-01 14:03:25
2013-07-01 18:03:25 GMT time | 2013-07-01 14:03:25
2013-07-01 14:03:25 Time zone adjusted time | 2013-07-01 14:03:25
Time difference to server time: 1 seconds. | 2013-07-01 14:03:25
Program path: C:\SC_TST\ | 2013-07-01 14:03:25
Data Files path: C:\SC_TST\Data\ | 2013-07-01 14:03:25
OS Version Number: 6.1 | 2013-07-01 14:03:25



[2013-07-01 20:39:39]
Sierra Chart Engineering - Posts: 104368
If you select File >> Connect to Data Feed and nothing happens, then this indicates you are running the non-CLR version of Sierra Chart. Update to the CLR version by selecting Help >> Download Prerelease.

We are just about a week or so way of releasing our support for T4 FIX. This will work with our non-CLR version.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-07-01 21:30:07]
Zosimus - Posts: 345
Yes, I'm on non-CLR. I will wait to the T4 FIX support. Thanks.
[2013-07-01 22:08:59]
Sierra Chart Engineering - Posts: 104368
OK.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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