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[User Discussion] - Unable to connect to Sierra chart data feed.

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[2016-02-04 14:24:20] #1 [Go To First Post]
User805092 - Posts: 17
Hello, I have just purchased Sierra pack 5 and monthly Sierra datafeed, but I'm unable to download data. It seem connected, but no data are downloading for charts or DOM. I cannot even see [M] indicator after the symbols of market. Data are only downloaded when I add Interactive Brokers for trading, but those data are from IB, not from Sierra. But I need tick data and that is a reason why I purchased yours. Could you please help me with this? I have read instructions and it seems everything is set correctly.


SC datafeed.JPG / V - Attached On 2016-02-04 14:23:50 UTC - Size: 272.92 KB - 255 views

[2016-02-04 18:22:00] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
For CME data you must connect to your Interactive Brokers live account as explained here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Integration If you need more help provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-04 18:22:50

[2016-02-04 18:34:07] #3 [Go To First Post]
User805092 - Posts: 17
Software version: 1354 \| 2016-02-04 12:32:13 Uses New Spreadsheets \| 2016-02-04 12:32:13 Usage end date: 2017-02-15 \| 2016-02-04 12:32:13 Enabled for: Advanced Features. \| 2016-02-04 12:32:13 Enabled for: Advanced Features 2. \| 2016-02-04 12:32:13 Enabled for: Sierra Chart Historical Data Service. \| 2016-02-04 12:32:13 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2016-02-04 12:32:13 Enabled for: INDEXES_DATA_BARCHART \| 2016-02-04 12:32:13 Enabled for: CME (Trading Account Required) \| 2016-02-04 12:32:13 Enabled for: CBOT (Trading Account Required) \| 2016-02-04 12:32:13 Enabled for: COMEX (Trading Account Required) \| 2016-02-04 12:32:13 Enabled for: NYMEX (Trading Account Required) \| 2016-02-04 12:32:13 Received 1 data feed usernames. \| 2016-02-04 12:32:13 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-02-04 12:32:13 Current selected Data/Trading service: Interactive Brokers \| 2016-02-04 12:32:13 Chart Update Interval: 500 \| 2016-02-04 12:32:13 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2016-02-04 12:32:13 2016-02-04 19:32:13 Local computer time \| 2016-02-04 12:32:13 2016-02-04 18:32:13 Local computer time in UTC \| 2016-02-04 12:32:13 2016-02-04 12:32:13 Local computer time in SC Time Zone \| 2016-02-04 12:32:13 2016-02-04 18:32:24 Server time in UTC \| 2016-02-04 12:32:13 Local computer UTC time and Server UTC time difference: 11 seconds. \| 2016-02-04 12:32:13 Program path: C:\SierraChart\ \| 2016-02-04 12:32:13 Data Files path: C:\SierraChart\Data\ \| 2016-02-04 12:32:13 OS Version Number: 6.1 \| 2016-02-04 12:32:13 Locale Information: C \| 2016-02-04 12:32:13 Checking for new symbol settings for ib \| 2016-02-04 12:32:13 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2016-02-04 12:32:13 HTTPS connection to www.sierrachart.com:443 (3) \| Connected. \| 2016-02-04 12:32:13 HTTPS connection to www.sierrachart.com:443 (3) \| Starting TLS 1.2 connection. \| 2016-02-04 12:32:13 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection established. \| 2016-02-04 12:32:13 Symbol settings are up-to-date for ib \| 2016-02-04 12:32:13 Interactive Brokers: Connecting to 127.0.0.1:7496 \| 2016-02-04 12:32:16 Socket (4) \| Connected. \| 2016-02-04 12:32:16 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. \| 2016-02-04 12:32:16 Interactive Brokers \| TWS server version: 76 \| 2016-02-04 12:32:16 Interactive Brokers \| Connected. Waiting for account information. \| 2016-02-04 12:32:16 IB Account information received. \| 2016-02-04 12:32:16 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2016-02-04 12:32:16 Interactive Brokers \| Connected to Demo or Simulated account. \| 2016-02-04 12:32:16 Interactive Brokers \| Not previously connected to Live account. \| 2016-02-04 12:32:16 Interactive Brokers \| Connected to data and trading server. \| 2016-02-04 12:32:16 NOTICE: Not connected to Live trading account to receive CME real-time futures data. \| 2016-02-04 12:32:16 Next valid order ID: 4 \| 2016-02-04 12:32:16 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2016-02-04 12:32:16 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2016-02-04 12:32:16 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. \| 2016-02-04 12:32:16 Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. \| 2016-02-04 12:32:16 Message from IB: HMDS data farm connection is OK:ethmds. IB Error Code: 2106. Request ID: -1. \| 2016-02-04 12:32:16 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2016-02-04 12:32:16 Next valid order ID: 4 \| 2016-02-04 12:32:16 IB Account information received. \| 2016-02-04 12:32:16 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2016-02-04 12:32:16 Interactive Brokers \| Connected to Demo or Simulated account. \| 2016-02-04 12:32:16 Interactive Brokers \| Not previously connected to Live account. \| 2016-02-04 12:32:16 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection closed by remote side. \| 2016-02-04 12:32:18 HTTPS connection to www.sierrachart.com:443 (3) \| SSL object has been freed. SSL state is now disconnected. \| 2016-02-04 12:32:18 HTTPS connection to www.sierrachart.com:443 (3) \| Shutdown and closed. \| 2016-02-04 12:32:18 Interactive Brokers \| Requesting historical order fills for account DU96*. \| 2016-02-04 12:32:21 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. \| 2016-02-04 12:32:21 Interactive Brokers \| Received Open orders end message. \| 2016-02-04 12:32:21 Interactive Brokers \| Using primary service for historical data. \| 2016-02-04 12:32:26 Interactive Brokers \| Using primary service for historical data. \| 2016-02-04 12:32:26 Interactive Brokers \| Starting real-time market data updates for: YM-201603-ECBOT. ID: 1 \| 2016-02-04 12:32:26 Interactive Brokers \| Subscribing to Symbol: YM, SecurityType: FUT, Expiration: 201603, Exchange: ECBOT, Currency: , Multiplier: \| 2016-02-04 12:32:26 Requesting market depth updates for: YM-201603-ECBOT if supported. \| 2016-02-04 12:32:26 Intraday data recording state for symbol YM-201603-ECBOT is set to download 'Pending'. \| 2016-02-04 12:32:27 HD Request # 2 \| Downloading Intraday chart data for YM-201603-ECBOT to the file YM-201603-ECBOT.scid. Service: cbot \| 2016-02-04 12:32:27 HD Request # 2 \| Download start Date-Time: 2016-02-04 12:32:03.000 \| 2016-02-04 12:32:27 HD Request # 2 \| Using server: scdf2.sierracharts.com port 10149 \| 2016-02-04 12:32:27 Socket (0) \| Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2016-02-04 12:32:27 Socket (5) \| Connected. \| 2016-02-04 12:32:27 HD Request # 2 \| Sending historical data logon request message. \| 2016-02-04 12:32:27 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2016-02-04 12:32:03. Record interval: 0. Symbol: YMH16 \| 2016-02-04 12:32:27 Message from IB: Requested market data is not subscribed.YM MAR'16/DEEP. IB Error Code: 354. Request ID: 100001. \| 2016-02-04 12:32:27 HD Request # 2 \| Decompressing data. \| 2016-02-04 12:32:27 Socket (5) \| Shutdown and closed. \| 2016-02-04 12:32:27 The network socket for historical data has been closed. \| 2016-02-04 12:32:27 HD Request # 2 \| Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YM-201603-ECBOT \| 2016-02-04 12:32:27 HD Request # 2 \| Intraday download COMPLETE for YM-201603-ECBOT. Completion time: 1s. Unique request ID: 1 \| 2016-02-04 12:32:28 Removed historical data download ID 1 \| 2016-02-04 12:32:28 Real-time Intraday chart data file updates started for YM-201603-ECBOT \| 2016-02-04 12:32:28 Intraday chart data file opened for YM-201603-ECBOT \| 2016-02-04 12:32:28 Interactive Brokers \| Using primary service for historical data. \| 2016-02-04 12:32:28 Intraday data recording state for symbol YM-201603-ECBOT is set to download 'Pending'. \| 2016-02-04 12:32:28 HD Request # 3 \| Downloading Intraday chart data for YM-201603-ECBOT to the file YM-201603-ECBOT.scid. Service: ib \| 2016-02-04 12:32:28 HD Request # 3 \| Download start Date-Time: 2016-02-04 12:32:03.000 \| 2016-02-04 12:32:28 HD Request # 3 \| Requesting a total of 0 days and 4825 seconds. \| 2016-02-04 12:32:28 HD Request # 3 \| IB Backfill - Seconds requested: 4825. Seconds Remaining: 0. \| 2016-02-04 12:32:28 HD Request # 3 \| Requesting 4825 Seconds of data at 30 secs with ending Date-Time at 2016-02-04 13:42:28 for YM-201603-ECBOT \| 2016-02-04 12:32:28 HD Request # 3 \| Processing historical data message from TWS \| 2016-02-04 12:32:28 HD Request # 3 \| Receiving Intraday data for YM-201603-ECBOT starting at 2016-02-04 12:22:30 \| 2016-02-04 12:32:28 HD Request # 3 \| Timestamp of first Intraday data file record written: 2016-02-04 12:32:30 \| 2016-02-04 12:32:28 HD Request # 3 \| Received 22 records and wrote 1 records from 2016-02-04 12:22:00 to 2016-02-04 12:32:30. \| 2016-02-04 12:32:28 HD Request # 3 \| Received 22 records from 2016-02-04 12:22:30 to 2016-02-04 12:32:30 (10.0 minutes) and wrote 1 record for YM-201603-ECBOT \| 2016-02-04 12:32:28 HD Request # 3 \| Intraday download COMPLETE for YM-201603-ECBOT. Completion time: 0s. Unique request ID: 2 \| 2016-02-04 12:32:28 Removed historical data download ID 2 \| 2016-02-04 12:32:28 Real-time Intraday chart data file updates started for YM-201603-ECBOT \| 2016-02-04 12:32:28 Intraday chart data file opened for YM-201603-ECBOT \| 2016-02-04 12:32:28

[2016-02-04 18:36:39] #4 [Go To First Post]
User805092 - Posts: 17
(From my another thread, still the same problem) Hello, I have a problem to get to my charts data from SC data feed. Everything should be activated and subscribed but if I set IB for trading,I get some data, but those data are from IB, not from Sierra. I cannot see [M] indicator as described and also chart DOM has just the nearest one bid and ask volume - data from IB. I cant get to point, I would have Dow Jones Industries futures YM-201603-ECBOT from Sierra data feed. Could you please describe step by step how to get it? I need to be sure I have tick data, not compressed from IB, because I trade volume bars. Thank you in advance for help.

[2016-02-04 18:42:12] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
As we explained you need to connect your Live Interactive Brokers account. The log shows you are not: Interactive Brokers \| Connected to Demo or Simulated account. \| 2016-02-04 12:32:16 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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