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Date/Time: Sun, 03 Mar 2024 22:51:30 +0000



[User Discussion] - Unable to connect to Sierra chart data feed.

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[2016-02-04 14:24:20]
User805092 - Posts: 17
Hello,
I have just purchased Sierra pack 5 and monthly Sierra datafeed, but I'm unable to download data. It seem connected, but no data are downloading for charts or DOM. I cannot even see [M] indicator after the symbols of market. Data are only downloaded when I add Interactive Brokers for trading, but those data are from IB, not from Sierra. But I need tick data and that is a reason why I purchased yours. Could you please help me with this? I have read instructions and it seems everything is set correctly.
imageSC datafeed.JPG / V - Attached On 2016-02-04 14:23:50 UTC - Size: 272.92 KB - 244 views
[2016-02-04 18:22:00]
Sierra Chart Engineering - Posts: 104368
For CME data you must connect to your Interactive Brokers live account as explained here:
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Integration

If you need more help provide a copy of the Message Log by following these instructions:
http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2016-02-04 18:22:50
[2016-02-04 18:34:07]
User805092 - Posts: 17
Software version: 1354 | 2016-02-04 12:32:13
Uses New Spreadsheets | 2016-02-04 12:32:13
Usage end date: 2017-02-15 | 2016-02-04 12:32:13
Enabled for: Advanced Features. | 2016-02-04 12:32:13
Enabled for: Advanced Features 2. | 2016-02-04 12:32:13
Enabled for: Sierra Chart Historical Data Service. | 2016-02-04 12:32:13
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-02-04 12:32:13
Enabled for: INDEXES_DATA_BARCHART | 2016-02-04 12:32:13
Enabled for: CME (Trading Account Required) | 2016-02-04 12:32:13
Enabled for: CBOT (Trading Account Required) | 2016-02-04 12:32:13
Enabled for: COMEX (Trading Account Required) | 2016-02-04 12:32:13
Enabled for: NYMEX (Trading Account Required) | 2016-02-04 12:32:13
Received 1 data feed usernames. | 2016-02-04 12:32:13
Allow Support for Sierra Chart Data Feeds is enabled. | 2016-02-04 12:32:13
Current selected Data/Trading service: Interactive Brokers | 2016-02-04 12:32:13
Chart Update Interval: 500 | 2016-02-04 12:32:13
Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-02-04 12:32:13
2016-02-04 19:32:13 Local computer time | 2016-02-04 12:32:13
2016-02-04 18:32:13 Local computer time in UTC | 2016-02-04 12:32:13
2016-02-04 12:32:13 Local computer time in SC Time Zone | 2016-02-04 12:32:13
2016-02-04 18:32:24 Server time in UTC | 2016-02-04 12:32:13
Local computer UTC time and Server UTC time difference: 11 seconds. | 2016-02-04 12:32:13
Program path: C:\SierraChart\ | 2016-02-04 12:32:13
Data Files path: C:\SierraChart\Data\ | 2016-02-04 12:32:13
OS Version Number: 6.1 | 2016-02-04 12:32:13
Locale Information: C | 2016-02-04 12:32:13

Checking for new symbol settings for ib | 2016-02-04 12:32:13
HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-02-04 12:32:13
HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-02-04 12:32:13
HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-02-04 12:32:13
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-02-04 12:32:13
Symbol settings are up-to-date for ib | 2016-02-04 12:32:13

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2016-02-04 12:32:16
Socket (4) | Connected. | 2016-02-04 12:32:16
Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2016-02-04 12:32:16
Interactive Brokers | TWS server version: 76 | 2016-02-04 12:32:16
Interactive Brokers | Connected. Waiting for account information. | 2016-02-04 12:32:16
IB Account information received. | 2016-02-04 12:32:16
Interactive Brokers | Received 1 Trade Accounts from TWS. | 2016-02-04 12:32:16
Interactive Brokers | Connected to Demo or Simulated account. | 2016-02-04 12:32:16
Interactive Brokers | Not previously connected to Live account. | 2016-02-04 12:32:16
Interactive Brokers | Connected to data and trading server. | 2016-02-04 12:32:16
NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2016-02-04 12:32:16
Next valid order ID: 4 | 2016-02-04 12:32:16
Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2016-02-04 12:32:16
Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2016-02-04 12:32:16
Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2016-02-04 12:32:16
Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. | 2016-02-04 12:32:16
Message from IB: HMDS data farm connection is OK:ethmds. IB Error Code: 2106. Request ID: -1. | 2016-02-04 12:32:16
Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2016-02-04 12:32:16
Next valid order ID: 4 | 2016-02-04 12:32:16
IB Account information received. | 2016-02-04 12:32:16
Interactive Brokers | Received 1 Trade Accounts from TWS. | 2016-02-04 12:32:16
Interactive Brokers | Connected to Demo or Simulated account. | 2016-02-04 12:32:16
Interactive Brokers | Not previously connected to Live account. | 2016-02-04 12:32:16
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-02-04 12:32:18
HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-02-04 12:32:18
HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-02-04 12:32:18
Interactive Brokers | Requesting historical order fills for account DU96*. | 2016-02-04 12:32:21
Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2016-02-04 12:32:21
Interactive Brokers | Received Open orders end message. | 2016-02-04 12:32:21
Interactive Brokers | Using primary service for historical data. | 2016-02-04 12:32:26
Interactive Brokers | Using primary service for historical data. | 2016-02-04 12:32:26
Interactive Brokers | Starting real-time market data updates for: YM-201603-ECBOT. ID: 1 | 2016-02-04 12:32:26
Interactive Brokers | Subscribing to Symbol: YM, SecurityType: FUT, Expiration: 201603, Exchange: ECBOT, Currency: , Multiplier: | 2016-02-04 12:32:26
Requesting market depth updates for: YM-201603-ECBOT if supported. | 2016-02-04 12:32:26
Intraday data recording state for symbol YM-201603-ECBOT is set to download 'Pending'. | 2016-02-04 12:32:27
HD Request # 2 | Downloading Intraday chart data for YM-201603-ECBOT to the file YM-201603-ECBOT.scid. Service: cbot | 2016-02-04 12:32:27
HD Request # 2 | Download start Date-Time: 2016-02-04 12:32:03.000 | 2016-02-04 12:32:27
HD Request # 2 | Using server: scdf2.sierracharts.com port 10149 | 2016-02-04 12:32:27
Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2016-02-04 12:32:27
Socket (5) | Connected. | 2016-02-04 12:32:27
HD Request # 2 | Sending historical data logon request message. | 2016-02-04 12:32:27
HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-02-04 12:32:03. Record interval: 0. Symbol: YMH16 | 2016-02-04 12:32:27
Message from IB: Requested market data is not subscribed.YM MAR'16/DEEP. IB Error Code: 354. Request ID: 100001. | 2016-02-04 12:32:27
HD Request # 2 | Decompressing data. | 2016-02-04 12:32:27
Socket (5) | Shutdown and closed. | 2016-02-04 12:32:27
The network socket for historical data has been closed. | 2016-02-04 12:32:27
HD Request # 2 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YM-201603-ECBOT | 2016-02-04 12:32:27
HD Request # 2 | Intraday download COMPLETE for YM-201603-ECBOT. Completion time: 1s. Unique request ID: 1 | 2016-02-04 12:32:28
Removed historical data download ID 1 | 2016-02-04 12:32:28
Real-time Intraday chart data file updates started for YM-201603-ECBOT | 2016-02-04 12:32:28
Intraday chart data file opened for YM-201603-ECBOT | 2016-02-04 12:32:28
Interactive Brokers | Using primary service for historical data. | 2016-02-04 12:32:28
Intraday data recording state for symbol YM-201603-ECBOT is set to download 'Pending'. | 2016-02-04 12:32:28

HD Request # 3 | Downloading Intraday chart data for YM-201603-ECBOT to the file YM-201603-ECBOT.scid. Service: ib | 2016-02-04 12:32:28
HD Request # 3 | Download start Date-Time: 2016-02-04 12:32:03.000 | 2016-02-04 12:32:28
HD Request # 3 | Requesting a total of 0 days and 4825 seconds. | 2016-02-04 12:32:28
HD Request # 3 | IB Backfill - Seconds requested: 4825. Seconds Remaining: 0. | 2016-02-04 12:32:28
HD Request # 3 | Requesting 4825 Seconds of data at 30 secs with ending Date-Time at 2016-02-04 13:42:28 for YM-201603-ECBOT | 2016-02-04 12:32:28
HD Request # 3 | Processing historical data message from TWS | 2016-02-04 12:32:28
HD Request # 3 | Receiving Intraday data for YM-201603-ECBOT starting at 2016-02-04 12:22:30 | 2016-02-04 12:32:28
HD Request # 3 | Timestamp of first Intraday data file record written: 2016-02-04 12:32:30 | 2016-02-04 12:32:28
HD Request # 3 | Received 22 records and wrote 1 records from 2016-02-04 12:22:00 to 2016-02-04 12:32:30. | 2016-02-04 12:32:28
HD Request # 3 | Received 22 records from 2016-02-04 12:22:30 to 2016-02-04 12:32:30 (10.0 minutes) and wrote 1 record for YM-201603-ECBOT | 2016-02-04 12:32:28
HD Request # 3 | Intraday download COMPLETE for YM-201603-ECBOT. Completion time: 0s. Unique request ID: 2 | 2016-02-04 12:32:28
Removed historical data download ID 2 | 2016-02-04 12:32:28
Real-time Intraday chart data file updates started for YM-201603-ECBOT | 2016-02-04 12:32:28
Intraday chart data file opened for YM-201603-ECBOT | 2016-02-04 12:32:28
[2016-02-04 18:36:39]
User805092 - Posts: 17
(From my another thread, still the same problem)
Hello,

I have a problem to get to my charts data from SC data feed. Everything should be activated and subscribed but if I set IB for trading,I get some data, but those data are from IB, not from Sierra. I cannot see [M] indicator as described and also chart DOM has just the nearest one bid and ask volume - data from IB.
I cant get to point, I would have Dow Jones Industries futures YM-201603-ECBOT from Sierra data feed. Could you please describe step by step how to get it? I need to be sure I have tick data, not compressed from IB, because I trade volume bars.

Thank you in advance for help.
[2016-02-04 18:42:12]
Sierra Chart Engineering - Posts: 104368
As we explained you need to connect your *Live* Interactive Brokers account. The log shows you are not:

Interactive Brokers | Connected to Demo or Simulated account. | 2016-02-04 12:32:16
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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