Support Board
Date/Time: Sat, 10 May 2025 06:52:00 +0000
Open files and password
View Count: 1040
| [2016-01-26 23:56:06] |
| User912667 - Posts: 2 |
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My Green Charts (Sierra Charts) won't open with this password. The log says it was a trial set up and the trial has expired. However, when I set it up in December I set it up for monthly payment. This is my laptop and I don't know if that has anything to do with it. Please tell me how I get back on this account and get Sierra Charts open. Thank you Don Armstrong |
| [2016-01-27 00:16:05] |
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The problem is your account is expired. ---- We do not provide support for your particular question for users who have accounts provided by a Sierra Chart reseller or affiliate. You will need to contact the reseller or affiliate for help with this particular question. If you want to rely upon Sierra Chart support, we require that you have your own separate Sierra Chart account, which you may already have. If you want to use Sierra Chart, you will need to pay for usage time on that account. If you do not already have your own direct Sierra Chart account, simply follow through the step by step instructions here: http://www.sierrachart.com/index.php?l=doc/doc_DirectAccount.html To log into Sierra Chart with your own account if you are not using that one already, then follow these instructions: http://www.sierrachart.com/index.php?page=doc/LoginInstructions.php#DifferentAccountName Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-27 00:16:46
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