Support Board
Date/Time: Sat, 10 May 2025 19:00:55 +0000
Unable to even start trial if i cant get a question asked
View Count: 862
| [2016-01-18 14:56:04] |
| User636857 - Posts: 2 |
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So far the we dont charge enough to offer any kind of support is just BS. Amazing NT can do it; BUt i am willing to pay, and i cant ever get my Rythmic data up and running, had to ask about the 20 dollar issues, I have an account? is the 20 extra or the cme data fee? how do i go about setting it up. At least offer a email so people can send it direction questions
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| [2016-01-18 18:57:23] |
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We have no idea what you are referring to in regards to providing support and 20 USD. We do not have a policy like that. We always provide basic help even to free trial users. We do want users to use the Support Board as much as possible but we still do answer connection problems through email and Account Support tickets. What is this 20 USD about? What are you referring to? Is is a Rithmic fee? Certainly not from us. If you need help connecting to Rithmic, refer to: Rithmic Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-21 07:07:22] |
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Your account has been activated and/or reset. A restart is necessary if Sierra Chart is already running. Exit the Sierra Chart charting and trading software by selecting "File >> Exit". Open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends, you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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