Support Board
Date/Time: Sat, 10 May 2025 22:44:59 +0000
Post From: Unable to even start trial if i cant get a question asked
| [2016-01-18 18:57:23] |
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We have no idea what you are referring to in regards to providing support and 20 USD. We do not have a policy like that. We always provide basic help even to free trial users. We do want users to use the Support Board as much as possible but we still do answer connection problems through email and Account Support tickets. What is this 20 USD about? What are you referring to? Is is a Rithmic fee? Certainly not from us. If you need help connecting to Rithmic, refer to: Rithmic Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |