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6e has no backfill this morning @ Sierra+TT

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[2016-01-11 05:23:20] #1 [Go To First Post]
Paul.M - Posts: 113
6e has no realtime-backfill this morning, this is probably related to the new CME minimal tick setting, that starts today. @ Sierra+TT please have a look at it. TY Date Time Of Last Edit: 2016-01-11 05:25:08

[2016-01-11 06:16:24] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are checking on this now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-01-11 06:20:13] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see no problem with this. The real-time and historical data are working for the 6E. Restart Sierra Chart and provide us a copy of the Message Log after you have opened the chart for the 6E futures. Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-01-11 06:30:28] #4 [Go To First Post]
Paul.M - Posts: 113
the Bid Ask multiplier at the DOM is also wrong.


sierra.jpg / V - Attached On 2016-01-11 06:29:48 UTC - Size: 433.07 KB - 260 views

[2016-01-11 06:38:03] #5 [Go To First Post]
Paul.M - Posts: 113
here is the log: AMP/TTNet \| Connecting. \| 2016-01-11 07:35:08 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2016-01-11 07:35:08 TT FIX Data socket (22) \| Connected. \| 2016-01-11 07:35:08 TT FIX Data: Sending the Logon message. \| 2016-01-11 07:35:08 TT FIX Data: Connected. \| 2016-01-11 07:35:08 TT FIX Trading \| Connecting to 12.41.48.53. Port10500 \| 2016-01-11 07:35:08 TT FIX Trading socket (23) \| Connected. \| 2016-01-11 07:35:08 TT FIX Trading: Sending the Logon message. \| 2016-01-11 07:35:09 TT FIX Trading: Connected. \| 2016-01-11 07:35:09 AMP/TTNet \| Connected. \| 2016-01-11 07:35:09 TT Gateway Status: Price server for the CME exchange is Open \| 2016-01-11 07:35:09 TT Gateway Status: Order server for the CME exchange is Open \| 2016-01-11 07:35:09 TT Gateway Status: Fill server for the CME exchange is Open \| 2016-01-11 07:35:09 TT Gateway Status: Price server for the Eurex-B exchange is Open \| 2016-01-11 07:35:09 TT Gateway Status: Order server for the Eurex-B exchange is Open \| 2016-01-11 07:35:09 TT Gateway Status: Fill server for the Eurex-B exchange is Open \| 2016-01-11 07:35:09 TT Gateway Status: Price server for the ICE_IPE exchange is Open \| 2016-01-11 07:35:09 TT Gateway Status: Order server for the ICE_IPE exchange is Open \| 2016-01-11 07:35:09 TT Gateway Status: Fill server for the ICE_IPE exchange is Open \| 2016-01-11 07:35:09 TT Gateway Status: Price server for the TTSIM exchange is Open \| 2016-01-11 07:35:09 TT Gateway Status: Order server for the TTSIM exchange is Open \| 2016-01-11 07:35:09 TT Gateway Status: Fill server for the TTSIM exchange is Open \| 2016-01-11 07:35:09 AMP/TTNet \| Starting real-time market data updates for: 6E-201603-CME. ID: 1 \| 2016-01-11 07:35:24 Requesting market data for 6E-201603-CME. Depth levels: 1 \| 2016-01-11 07:35:24 Intraday data recording state for symbol 6E-201603-CME is set to download pending. \| 2016-01-11 07:35:24 HD Request # 20 \| Downloading Intraday chart data for 6E-201603-CME to the file 6E-201603-CME.scid. Service: ttamp \| 2016-01-11 07:35:24 HD Request # 20 \| Download start Date-Time: 2016-01-11 07:32:45.0 \| 2016-01-11 07:35:24 HD Request # 20 \| Using server: ttamp.sierracharts.com port 10149 \| 2016-01-11 07:35:24 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2016-01-11 07:35:24 Requesting market depth updates for: 6E-201603-CME if supported. \| 2016-01-11 07:35:24 Requesting market data for 6E-201603-CME. Depth levels: 0 \| 2016-01-11 07:35:24 Socket (24) \| Connected. \| 2016-01-11 07:35:24 HD Request # 20 \| Sending historical data logon request message. \| 2016-01-11 07:35:24 HD Request # 20 \| Requesting Intraday data. Start Date-Time: 2016-01-11 07:32:45. Record interval: 0. Symbol: 6E-201603-CME \| 2016-01-11 07:35:24 HD Request # 20 \| Decompressing data. \| 2016-01-11 07:35:24 HD Request # 20 \| Receiving Intraday data for 6E-201603-CME starting at 2016-01-11 07:32:45 \| 2016-01-11 07:35:24 HD Request # 20 \| Timestamp of first Intraday data file record written: 2016-01-11 07:32:48 \| 2016-01-11 07:35:24 Socket (24) \| Shutdown and closed. \| 2016-01-11 07:35:24 The network socket for historical data has been closed. \| 2016-01-11 07:35:24 HD Request # 20 \| Received 19 records from 2016-01-11 07:32:45 to 2016-01-11 07:35:26 (2.7 minutes) and wrote 18 records for 6E-201603-CME \| 2016-01-11 07:35:24 HD Request # 20 \| Intraday download COMPLETE for 6E-201603-CME. Completion time: 0s. Unique request ID: 19 \| 2016-01-11 07:35:24 Removed historical data download ID 19 \| 2016-01-11 07:35:24 Real-time Intraday chart data file updates started for 6E-201603-CME \| 2016-01-11 07:35:24 Intraday data recording state for symbol 6E-201603-CME is set to download pending. \| 2016-01-11 07:35:35 Reloading all charts with filename: 6E-201603-CME.scid \| 2016-01-11 07:35:35 HD Request # 21 \| Downloading Intraday chart data for 6E-201603-CME to the file 6E-201603-CME.scid. Service: ttamp \| 2016-01-11 07:35:35 HD Request # 21 \| Download start Date-Time: 2016-01-11 06:50:04.001 \| 2016-01-11 07:35:35 HD Request # 21 \| Using server: ttamp.sierracharts.com port 10149 \| 2016-01-11 07:35:35 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2016-01-11 07:35:35 Socket (25) \| Connected. \| 2016-01-11 07:35:35 HD Request # 21 \| Sending historical data logon request message. \| 2016-01-11 07:35:35 HD Request # 21 \| Requesting Intraday data. Start Date-Time: 2016-01-11 06:50:04. Record interval: 0. Symbol: 6E-201603-CME \| 2016-01-11 07:35:35 HD Request # 21 \| Decompressing data. \| 2016-01-11 07:35:35 HD Request # 21 \| Receiving Intraday data for 6E-201603-CME starting at 2016-01-11 06:50:05 \| 2016-01-11 07:35:35 HD Request # 21 \| Timestamp of first Intraday data file record written: 2016-01-11 06:50:05 \| 2016-01-11 07:35:35 Socket (25) \| Shutdown and closed. \| 2016-01-11 07:35:35 The network socket for historical data has been closed. \| 2016-01-11 07:35:35 HD Request # 21 \| Received 290 records from 2016-01-11 06:50:05 to 2016-01-11 07:35:26 (45.4 minutes) and wrote 290 records for 6E-201603-CME \| 2016-01-11 07:35:35 HD Request # 21 \| Intraday download COMPLETE for 6E-201603-CME. Completion time: 0s. Unique request ID: 20 \| 2016-01-11 07:35:35 Removed historical data download ID 20 \| 2016-01-11 07:35:35 Real-time Intraday chart data file updates started for 6E-201603-CME \| 2016-01-11 07:35:35 Intraday data recording state for symbol 6E-201603-CME is set to download pending. \| 2016-01-11 07:35:58 Reloading all charts with filename: 6E-201603-CME.scid \| 2016-01-11 07:35:58 HD Request # 22 \| Downloading Intraday chart data for 6E-201603-CME to the file 6E-201603-CME.scid. Service: ttamp \| 2016-01-11 07:35:58 HD Request # 22 \| Download start Date-Time: 2016-01-11 06:18:20.0 \| 2016-01-11 07:35:58 HD Request # 22 \| Using server: ttamp.sierracharts.com port 10149 \| 2016-01-11 07:35:58 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2016-01-11 07:35:58 Socket (26) \| Connected. \| 2016-01-11 07:35:58 HD Request # 22 \| Sending historical data logon request message. \| 2016-01-11 07:35:58 HD Request # 22 \| Requesting Intraday data. Start Date-Time: 2016-01-11 06:18:20. Record interval: 0. Symbol: 6E-201603-CME \| 2016-01-11 07:35:58 HD Request # 22 \| Decompressing data. \| 2016-01-11 07:35:59 HD Request # 22 \| Receiving Intraday data for 6E-201603-CME starting at 2016-01-11 06:18:21 \| 2016-01-11 07:35:59 HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109280.000000, Low = 109265.000000, Time Difference = 199104 seconds, Percentage = 209.103990%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109280.000000, Low = 109265.000000, Time Difference = 199104 seconds, Percentage = 209.103990%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109280.000000, Low = 109270.000000, Time Difference = 199105 seconds, Percentage = 209.104991%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109290.000000, Low = 109280.000000, Time Difference = 199115 seconds, Percentage = 209.114981%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109290.000000, Low = 109280.000000, Time Difference = 199115 seconds, Percentage = 209.114981%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109290.000000, Low = 109280.000000, Time Difference = 199115 seconds, Percentage = 209.114981%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109290.000000, Low = 109280.000000, Time Difference = 199115 seconds, Percentage = 209.114981%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109290.000000, Low = 109280.000000, Time Difference = 199115 seconds, Percentage = 209.114981%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109290.000000, Low = 109280.000000, Time Difference = 199115 seconds, Percentage = 209.114981%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109295.000000, Low = 109280.000000, Time Difference = 199129 seconds, Percentage = 209.128976%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109300.000000, Low = 109290.000000, Time Difference = 199154 seconds, Percentage = 209.153986%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109300.000000, Low = 109290.000000, Time Difference = 199154 seconds, Percentage = 209.153986%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109305.000000, Low = 109290.000000, Time Difference = 199157 seconds, Percentage = 209.156990%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109305.000000, Low = 109290.000000, Time Difference = 199161 seconds, Percentage = 209.160972%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109310.000000, Low = 109300.000000, Time Difference = 199162 seconds, Percentage = 209.161973%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109320.000000, Low = 109310.000000, Time Difference = 199162 seconds, Percentage = 209.161973%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109320.000000, Low = 109310.000000, Time Difference = 199162 seconds, Percentage = 209.161973%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109320.000000, Low = 109310.000000, Time Difference = 199162 seconds, Percentage = 209.161973%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109320.000000, Low = 109310.000000, Time Difference = 199162 seconds, Percentage = 209.161973%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109320.000000, Low = 109310.000000, Time Difference = 199162 seconds, Percentage = 209.161973%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109320.000000, Low = 109310.000000, Time Difference = 199162 seconds, Percentage = 209.161997%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109320.000000, Low = 109310.000000, Time Difference = 199162 seconds, Percentage = 209.161997%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109320.000000, Low = 109310.000000, Time Difference = 199162 seconds, Percentage = 209.161997%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109320.000000, Low = 109310.000000, Time Difference = 199162 seconds, Percentage = 209.161997%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109320.000000, Low = 109310.000000, Time Difference = 199162 seconds, Percentage = 209.161997%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109325.000000, Low = 109315.000000, Time Difference = 199165 seconds, Percentage = 209.164977%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109325.000000, Low = 109315.000000, Time Difference = 199165 seconds, Percentage = 209.164977%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109325.000000, Low = 109315.000000, Time Difference = 199165 seconds, Percentage = 209.164977%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109325.000000, Low = 109315.000000, Time Difference = 199167 seconds, Percentage = 209.166980%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109320.000000, Low = 109310.000000, Time Difference = 199167 seconds, Percentage = 209.166980%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109320.000000, Low = 109310.000000, Time Difference = 199172 seconds, Percentage = 209.171987%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109320.000000, Low = 109305.000000, Time Difference = 199175 seconds, Percentage = 209.174991%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109315.000000, Low = 109300.000000, Time Difference = 199222 seconds, Percentage = 209.221983%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109315.000000, Low = 109300.000000, Time Difference = 199222 seconds, Percentage = 209.221983%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109305.000000, Low = 109295.000000, Time Difference = 199275 seconds, Percentage = 209.274983%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109305.000000, Low = 109295.000000, Time Difference = 199275 seconds, Percentage = 209.274983%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109305.000000, Low = 109295.000000, Time Difference = 199275 seconds, Percentage = 209.274983%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109305.000000, Low = 109295.000000, Time Difference = 199275 seconds, Percentage = 209.274983%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109305.000000, Low = 109295.000000, Time Difference = 199275 seconds, Percentage = 209.274983%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109305.000000, Low = 109295.000000, Time Difference = 199275 seconds, Percentage = 209.274983%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109305.000000, Low = 109290.000000, Time Difference = 199277 seconds, Percentage = 209.276986%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109300.000000, Low = 109290.000000, Time Difference = 199286 seconds, Percentage = 209.285975%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109300.000000, Low = 109290.000000, Time Difference = 199287 seconds, Percentage = 209.286976%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109315.000000, Low = 109305.000000, Time Difference = 199327 seconds, Percentage = 209.326982%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109325.000000, Low = 109315.000000, Time Difference = 199330 seconds, Percentage = 209.329987%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109325.000000, Low = 109315.000000, Time Difference = 199330 seconds, Percentage = 209.329987%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109325.000000, Low = 109315.000000, Time Difference = 199330 seconds, Percentage = 209.329987%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109330.000000, Low = 109320.000000, Time Difference = 199330 seconds, Percentage = 209.329987%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109330.000000, Low = 109320.000000, Time Difference = 199330 seconds, Percentage = 209.329987%. \| 2016-01-11 07:35:59 * HD Request # 22 \| Historical error filtered for 6E-201603-CME, Prior High = 10946.000000, Prior Low = 10937.000000, High = 109330.000000, Low = 109315.000000, Time Difference = 199339 seconds, Percentage = 209.338975%. \| 2016-01-11 07:35:59 * Socket (26) \| Shutdown and closed. \| 2016-01-11 07:35:59 The network socket for historical data has been closed. \| 2016-01-11 07:35:59 HD Request # 22 \| Received 501 records from 2016-01-11 06:18:21 to 2016-01-11 07:35:26 (77.1 minutes) and wrote 0 records for 6E-201603-CME \| 2016-01-11 07:35:59 HD Request # 22 \| Intraday download COMPLETE for 6E-201603-CME. Completion time: 0s. Unique request ID: 21 \| 2016-01-11 07:35:59 Removed historical data download ID 21 \| 2016-01-11 07:35:59 Real-time Intraday chart data file updates started for 6E-201603-CME \| 2016-01-11 07:35:59

[2016-01-11 06:39:08] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The Chart Settings are correct. We do see a problem with the market depth data from TT for this symbol. It is multiplied by 10 and should not be. TT will need to resolve this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-01-11 06:44:42] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do see the Message Log and the errors that are being filtered. TT needs to resolve this. There is a problem with the price formatting. Until they resolve it, we cannot do anything on our part to help with this. Once it is resolved, we can then give you instructions on what to do but it should just be a matter of re-downloading in the data in the chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-11 06:45:18

[2016-01-11 06:46:25] #8 [Go To First Post]
Paul.M - Posts: 113
There is still no backfill. I did "Delete all data and Download" on the 6E chart: no backfill for this mornings data - last data is Friday evening.

[2016-01-11 06:48:32] #9 [Go To First Post]
Paul.M - Posts: 113
OK. TY

[2016-01-11 06:57:50] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is nothing we can do for the moment. There is a serious inconsistency they have with price formatting they need to resolve. If it is urgent you can always activate the Sierra Chart Exchange Data Feed on your account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-11 06:59:04

[2016-01-11 07:06:59] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Here is the information for the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-11 07:09:00

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