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Direct MessagesDate/Time: Thu, 02 May 2024 23:56:37 +0000
Help- I'm not receiving chart data
View Count: 629
| [2016-01-05 15:06:16] |
| User62612 - Posts: 12 |
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I have disconnected data feed and reconnected it a coupe times. It updates history but I am not receiving continuous real time data. |
| [2016-01-05 15:35:12] |
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We see you are using CQG. Currently CQG is having some server problems at this time. However, so we can know for sure the source of the problem provide a copy of the Message Log by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-05 15:46:13] |
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CQG has said this: Were facing the same issue as we did yesterday. We are trying to sort out the issue.
Users should be patient and allow the system to catch up natuarally. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-05 15:47:47] |
| User702376 - Posts: 5 |
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I too am having this is...I have forwarded my message log via Sierra Chart.
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| [2016-01-05 15:49:05] |
| User62612 - Posts: 12 |
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Software version: 1234 | 2016-01-05 08:44:25 Uses Old Spreadsheets | 2016-01-05 08:44:25 Usage end date: 2016-03-05 | 2016-01-05 08:44:25 Allow Support for Sierra Chart Data Feeds is disabled. | 2016-01-05 08:44:25 Active service: CQG FIX Trading | 2016-01-05 08:44:25 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-01-05 08:44:25 2016-01-05 08:44:25 Local computer clock time | 2016-01-05 08:44:25 2016-01-05 14:44:25 GMT time | 2016-01-05 08:44:25 2016-01-05 08:44:25 Time zone adjusted time | 2016-01-05 08:44:25 Time difference to server time: 0 seconds. | 2016-01-05 08:44:25 Program path: C:\SierraChart\ | 2016-01-05 08:44:25 Data Files path: C:\SierraChart\Data\ | 2016-01-05 08:44:25 OS Version Number: 5.1 | 2016-01-05 08:44:25 Locale Information: C | 2016-01-05 08:44:25 Checking for new symbol settings for cqg | 2016-01-05 08:44:25 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-01-05 08:44:25 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2016-01-05 08:44:26 Symbol settings are up-to-date for cqg | 2016-01-05 08:44:26 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-01-05 08:44:30 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-01-05 08:44:30 socket (2) | Connected. | 2016-01-05 08:44:31 CQG FIX Trading FIX: Sending the Logon message. | 2016-01-05 08:44:31 CQG FIX Trading | Connected to trading server. | 2016-01-05 08:44:31 CQG FIX Trading | Connecting to market data server. | 2016-01-05 08:44:31 Connecting to websocket server. | 2016-01-05 08:44:31 CQG FIX Trading FIX - FCM name: Advantage | 2016-01-05 08:44:31 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2016-01-05 08:44:31 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2016-01-05 08:44:31 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2016-01-05 08:44:31 Socket (3) | Connected. | 2016-01-05 08:44:31 Socket (3) | Starting SSL connection. | 2016-01-05 08:44:31 Socket (3) | SSL connection established. | 2016-01-05 08:44:32 Opening websocket. | 2016-01-05 08:44:32 Sending websocket handshake. | 2016-01-05 08:44:32 Received websocket handshake acknowledgment. | 2016-01-05 08:44:32 Web socket state is now open. | 2016-01-05 08:44:32 CQG FIX Trading | Websocket connected. | 2016-01-05 08:44:32 CQG FIX Trading | Sending market data logon message. | 2016-01-05 08:44:32 CQG FIX Trading | Logon successful. | 2016-01-05 08:44:32 CQG FIX Trading | Market data session connected. | 2016-01-05 08:44:32 CQG FIX Trading | Starting real-time market data updates for: F.US.EPH16. ID: 1 | 2016-01-05 08:44:35 CQG FIX Trading | Sending symbol resolution request for F.US.EPH16 | 2016-01-05 08:44:35 Intraday data recording state for symbol F.US.EPH16 is set to download pending. | 2016-01-05 08:44:35 HD Request # 2 | Downloading Intraday chart data for F.US.EPH16 to the file F.US.EPH16.scid. Service: cqg | 2016-01-05 08:44:36 HD Request # 2 | Download start Date-Time: 2016-01-05 08:40:05.0 | 2016-01-05 08:44:36 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2016-01-05 08:44:36 CQG FIX Trading | Requesting market data for F.US.EPH16 | 2016-01-05 08:44:36 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2016-01-05 08:44:36 Socket (4) | Connected. | 2016-01-05 08:44:36 HD Request # 2 | Sending historical data logon request message. | 2016-01-05 08:44:36 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-01-05 08:40:05. Record interval: 1. Symbol: F.US.EPH16 | 2016-01-05 08:44:36 HD Request # 2 | Decompressing data. | 2016-01-05 08:44:36 HD Request # 2 | Receiving Intraday data for F.US.EPH16 starting at 2016-01-05 08:40:05 | 2016-01-05 08:44:36 HD Request # 2 | Timestamp of first Intraday data file record written: 2016-01-05 08:40:05 | 2016-01-05 08:44:36 Socket (4) | Shutdown and closed. | 2016-01-05 08:44:36 The network socket for historical data has been closed. | 2016-01-05 08:44:36 HD Request # 2 | Received 254 records from 2016-01-05 08:40:05 to 2016-01-05 08:44:35 (4.5 minutes) and wrote 254 records for F.US.EPH16 | 2016-01-05 08:44:37 HD Request # 2 | Intraday download COMPLETE for F.US.EPH16. Completion time: 0s. Unique request ID: 1 | 2016-01-05 08:44:37 Removed historical data download ID 1 | 2016-01-05 08:44:37 Real-time Intraday chart data file updates started for F.US.EPH16 | 2016-01-05 08:44:37 File >> Disconnect selected. | 2016-01-05 08:56:04 CQG FIX Trading FIX: DisconnectFIX called. | 2016-01-05 08:56:04 CQG FIX Trading FIX: Sending a Logout message. | 2016-01-05 08:56:04 Sending logoff message. | 2016-01-05 08:56:04 Socket (3) | SSL shutdown indicates not able to send 'close notify'. | 2016-01-05 08:56:04 Socket (3) | SSL has been shut down. | 2016-01-05 08:56:04 Socket (3) | SSL object has been freed. SSL state is now disconnected. | 2016-01-05 08:56:04 Socket (3) | Shutdown and closed. | 2016-01-05 08:56:04 CQG FIX Trading | Websocket closed. | 2016-01-05 08:56:04 CQG FIX Trading | Disconnected. | 2016-01-05 08:56:04 CQG FIX Trading FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-01-05 08:56:04 socket (2) | Shutdown and closed. | 2016-01-05 08:56:04 CQG FIX Trading FIX: Logged out and disconnected. | 2016-01-05 08:56:04 CQG FIX Trading FIX: Disconnected. | 2016-01-05 08:56:04 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-01-05 08:56:10 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-01-05 08:56:10 socket (5) | Connected. | 2016-01-05 08:56:10 CQG FIX Trading FIX: Sending the Logon message. | 2016-01-05 08:56:10 CQG FIX Trading | Connected to trading server. | 2016-01-05 08:56:10 CQG FIX Trading | Connecting to market data server. | 2016-01-05 08:56:10 Connecting to websocket server. | 2016-01-05 08:56:10 CQG FIX Trading FIX - FCM name: Advantage | 2016-01-05 08:56:10 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2016-01-05 08:56:10 Socket (6) | Connected. | 2016-01-05 08:56:10 Socket (6) | Starting SSL connection. | 2016-01-05 08:56:10 Socket (6) | SSL connection established. | 2016-01-05 08:56:11 Opening websocket. | 2016-01-05 08:56:11 Sending websocket handshake. | 2016-01-05 08:56:11 Received websocket handshake acknowledgment. | 2016-01-05 08:56:11 Web socket state is now open. | 2016-01-05 08:56:11 CQG FIX Trading | Websocket connected. | 2016-01-05 08:56:11 CQG FIX Trading | Sending market data logon message. | 2016-01-05 08:56:11 CQG FIX Trading | Logon successful. | 2016-01-05 08:56:11 CQG FIX Trading | Market data session connected. | 2016-01-05 08:56:11 CQG FIX Trading | Starting real-time market data updates for: F.US.EPH16. ID: 1 | 2016-01-05 08:56:11 CQG FIX Trading | Sending symbol resolution request for F.US.EPH16 | 2016-01-05 08:56:11 Intraday data recording state for symbol F.US.EPH16 is set to download pending. | 2016-01-05 08:56:11 HD Request # 3 | Downloading Intraday chart data for F.US.EPH16 to the file F.US.EPH16.scid. Service: cqg | 2016-01-05 08:56:12 HD Request # 3 | Download start Date-Time: 2016-01-05 08:44:35.0 | 2016-01-05 08:56:12 HD Request # 3 | Using server: ds5.sierracharts.com port 10149 | 2016-01-05 08:56:12 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2016-01-05 08:56:12 Socket (7) | Connected. | 2016-01-05 08:56:12 HD Request # 3 | Sending historical data logon request message. | 2016-01-05 08:56:12 CQG FIX Trading | Requesting market data for F.US.EPH16 | 2016-01-05 08:56:12 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2016-01-05 08:44:35. Record interval: 1. Symbol: F.US.EPH16 | 2016-01-05 08:56:13 HD Request # 3 | Decompressing data. | 2016-01-05 08:56:13 HD Request # 3 | Receiving Intraday data for F.US.EPH16 starting at 2016-01-05 08:44:35 | 2016-01-05 08:56:13 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-01-05 08:44:35 | 2016-01-05 08:56:13 Socket (7) | Shutdown and closed. | 2016-01-05 08:56:13 The network socket for historical data has been closed. | 2016-01-05 08:56:13 HD Request # 3 | Received 655 records from 2016-01-05 08:44:35 to 2016-01-05 08:56:09 (11.6 minutes) and wrote 655 records for F.US.EPH16 | 2016-01-05 08:56:13 HD Request # 3 | Intraday download COMPLETE for F.US.EPH16. Completion time: 0s. Unique request ID: 2 | 2016-01-05 08:56:13 Removed historical data download ID 2 | 2016-01-05 08:56:13 Real-time Intraday chart data file updates started for F.US.EPH16 | 2016-01-05 08:56:13 File >> Disconnect selected. | 2016-01-05 09:02:01 CQG FIX Trading FIX: DisconnectFIX called. | 2016-01-05 09:02:01 CQG FIX Trading FIX: Sending a Logout message. | 2016-01-05 09:02:01 Sending logoff message. | 2016-01-05 09:02:01 Socket (6) | SSL shutdown indicates not able to send 'close notify'. | 2016-01-05 09:02:01 Socket (6) | SSL has been shut down. | 2016-01-05 09:02:01 Socket (6) | SSL object has been freed. SSL state is now disconnected. | 2016-01-05 09:02:01 Socket (6) | Shutdown and closed. | 2016-01-05 09:02:01 CQG FIX Trading | Websocket closed. | 2016-01-05 09:02:01 CQG FIX Trading | Disconnected. | 2016-01-05 09:02:01 CQG FIX Trading FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-01-05 09:02:01 socket (5) | Shutdown and closed. | 2016-01-05 09:02:01 CQG FIX Trading FIX: Logged out and disconnected. | 2016-01-05 09:02:01 CQG FIX Trading FIX: Disconnected. | 2016-01-05 09:02:01 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-01-05 09:02:07 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-01-05 09:02:07 socket (8) | Connected. | 2016-01-05 09:02:07 CQG FIX Trading FIX: Sending the Logon message. | 2016-01-05 09:02:07 CQG FIX Trading | Connected to trading server. | 2016-01-05 09:02:07 CQG FIX Trading | Connecting to market data server. | 2016-01-05 09:02:07 Connecting to websocket server. | 2016-01-05 09:02:07 CQG FIX Trading FIX - FCM name: Advantage | 2016-01-05 09:02:07 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2016-01-05 09:02:07 Socket (9) | Connected. | 2016-01-05 09:02:07 Socket (9) | Starting SSL connection. | 2016-01-05 09:02:07 Socket (9) | SSL connection established. | 2016-01-05 09:02:07 Opening websocket. | 2016-01-05 09:02:07 Sending websocket handshake. | 2016-01-05 09:02:07 Received websocket handshake acknowledgment. | 2016-01-05 09:02:07 Web socket state is now open. | 2016-01-05 09:02:07 CQG FIX Trading | Websocket connected. | 2016-01-05 09:02:07 CQG FIX Trading | Sending market data logon message. | 2016-01-05 09:02:07 CQG FIX Trading | Logon successful. | 2016-01-05 09:02:08 CQG FIX Trading | Market data session connected. | 2016-01-05 09:02:08 CQG FIX Trading | Starting real-time market data updates for: F.US.EPH16. ID: 1 | 2016-01-05 09:02:08 CQG FIX Trading | Sending symbol resolution request for F.US.EPH16 | 2016-01-05 09:02:08 Intraday data recording state for symbol F.US.EPH16 is set to download pending. | 2016-01-05 09:02:08 HD Request # 4 | Downloading Intraday chart data for F.US.EPH16 to the file F.US.EPH16.scid. Service: cqg | 2016-01-05 09:02:09 HD Request # 4 | Download start Date-Time: 2016-01-05 08:56:09.0 | 2016-01-05 09:02:09 HD Request # 4 | Using server: ds3.sierracharts.com port 10149 | 2016-01-05 09:02:09 CQG FIX Trading | Requesting market data for F.US.EPH16 | 2016-01-05 09:02:09 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2016-01-05 09:02:09 Socket (10) | Connected. | 2016-01-05 09:02:09 HD Request # 4 | Sending historical data logon request message. | 2016-01-05 09:02:09 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2016-01-05 08:56:09. Record interval: 1. Symbol: F.US.EPH16 | 2016-01-05 09:02:09 HD Request # 4 | Decompressing data. | 2016-01-05 09:02:09 HD Request # 4 | Receiving Intraday data for F.US.EPH16 starting at 2016-01-05 08:56:09 | 2016-01-05 09:02:09 HD Request # 4 | Timestamp of first Intraday data file record written: 2016-01-05 08:56:09 | 2016-01-05 09:02:09 Socket (10) | Shutdown and closed. | 2016-01-05 09:02:10 The network socket for historical data has been closed. | 2016-01-05 09:02:10 HD Request # 4 | Received 339 records from 2016-01-05 08:56:09 to 2016-01-05 09:02:05 (5.9 minutes) and wrote 339 records for F.US.EPH16 | 2016-01-05 09:02:10 HD Request # 4 | Intraday download COMPLETE for F.US.EPH16. Completion time: 1s. Unique request ID: 3 | 2016-01-05 09:02:10 Removed historical data download ID 3 | 2016-01-05 09:02:10 Real-time Intraday chart data file updates started for F.US.EPH16 | 2016-01-05 09:02:10 It started working around 9:25.Here's the log-thanks Tim |
| [2016-01-05 15:49:36] |
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We do not need to see the Message Log. CQG is currently having a problem with their market data server. We see you are using CQG. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-05 15:49:45
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