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Connection issue

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[2015-12-18 08:04:47] #1 [Go To First Post]
User938955 - Posts: 10
No connection on AMP real time data. The AMP service tried all to connect but the problem is with Sierra Chart. I'm still waiting for the help about this problem. I hope you can help me with this as soon as possible.

[2015-12-18 08:28:27] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-12-18 16:49:47] #3 [Go To First Post]
User938955 - Posts: 10
Software version: 1336 \| 2015-12-18 23:41:30 Uses New Spreadsheets \| 2015-12-18 23:41:30 Enabled for: Advanced Features. \| 2015-12-18 23:41:30 Enabled for: Sierra Chart Historical Data Service. \| 2015-12-18 23:41:30 Allow Support for Sierra Chart Data Feeds is enabled. \| 2015-12-18 23:41:30 Current selected Data/Trading service: AMP/TTNet \| 2015-12-18 23:41:30 Chart Update Interval: 500 \| 2015-12-18 23:41:30 Time Zone: +07:00:00 (WIT+07) \| 2015-12-18 23:41:30 2015-12-19 00:41:30 Local computer time \| 2015-12-18 23:41:30 2015-12-18 16:41:30 Local computer time in UTC \| 2015-12-18 23:41:30 2015-12-18 23:41:30 Local computer time in SC Time Zone \| 2015-12-18 23:41:30 Program path: C:\SierraChart\ \| 2015-12-18 23:41:30 Data Files path: C:\SierraChart\Data\ \| 2015-12-18 23:41:30 OS Version Number: 6.1 \| 2015-12-18 23:41:30 Locale Information: C \| 2015-12-18 23:41:30 Checking for new symbol settings for tt \| 2015-12-18 23:41:30 AMP/TTNet \| Connecting. \| 2015-12-18 23:41:35 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:41:35 HTTPS connection to www.sierrachart.com:443 (0) \| Error on address resolution. Windows error code 11004: The requested name is valid, but no data of the requested type was found. \| 2015-12-18 23:41:53 HTTP request for symbol settings MD5 for TT FIX failed. \| 2015-12-18 23:41:53 TT FIX Data socket (1) \| Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2015-12-18 23:41:56 TT FIX Data socket (1) \| Shutdown and closed. \| 2015-12-18 23:41:56 TT FIX Data: Socket connection was closed without any logout messages sent or received. \| 2015-12-18 23:41:56 TT FIX Data: Disconnected. \| 2015-12-18 23:41:56 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:41:56 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:41:56 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:41:56 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:41:56 AMP/TTNet \| Disconnected. \| 2015-12-18 23:41:56 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:41:56 AMP/TTNet \| Connecting. \| 2015-12-18 23:42:01 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:42:01 TT FIX Data socket (2) \| Connected. \| 2015-12-18 23:42:05 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:42:05 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:42:05 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:42:05 TT FIX Data socket (2) \| Shutdown and closed. \| 2015-12-18 23:42:05 TT FIX Data: Disconnected. \| 2015-12-18 23:42:05 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:42:05 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:42:05 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:42:05 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:42:05 AMP/TTNet \| Disconnected. \| 2015-12-18 23:42:05 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:42:05 AMP/TTNet \| Connecting. \| 2015-12-18 23:42:10 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:42:10 TT FIX Data socket (3) \| Connected. \| 2015-12-18 23:42:10 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:42:11 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:42:11 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:42:11 TT FIX Data socket (3) \| Shutdown and closed. \| 2015-12-18 23:42:11 TT FIX Data: Disconnected. \| 2015-12-18 23:42:11 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:42:11 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:42:11 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:42:11 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:42:11 AMP/TTNet \| Disconnected. \| 2015-12-18 23:42:11 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:42:11 AMP/TTNet \| Connecting. \| 2015-12-18 23:42:16 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:42:16 TT FIX Data socket (4) \| Connected. \| 2015-12-18 23:42:18 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:42:18 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:42:20 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:42:20 TT FIX Data socket (4) \| Shutdown and closed. \| 2015-12-18 23:42:20 TT FIX Data: Disconnected. \| 2015-12-18 23:42:20 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:42:20 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:42:20 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:42:20 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:42:20 AMP/TTNet \| Disconnected. \| 2015-12-18 23:42:20 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:42:20 AMP/TTNet \| Connecting. \| 2015-12-18 23:42:25 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:42:25 TT FIX Data socket (5) \| Connected. \| 2015-12-18 23:42:26 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:42:26 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:42:26 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:42:26 TT FIX Data socket (5) \| Shutdown and closed. \| 2015-12-18 23:42:26 TT FIX Data: Disconnected. \| 2015-12-18 23:42:26 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:42:26 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:42:26 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:42:26 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:42:26 AMP/TTNet \| Disconnected. \| 2015-12-18 23:42:26 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:42:26 AMP/TTNet \| Connecting. \| 2015-12-18 23:42:31 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:42:31 TT FIX Data socket (6) \| Connected. \| 2015-12-18 23:42:31 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:42:32 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:42:32 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:42:32 TT FIX Data socket (6) \| Shutdown and closed. \| 2015-12-18 23:42:32 TT FIX Data: Disconnected. \| 2015-12-18 23:42:32 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:42:32 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:42:32 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:42:32 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:42:32 AMP/TTNet \| Disconnected. \| 2015-12-18 23:42:32 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:42:32 AMP/TTNet \| Connecting. \| 2015-12-18 23:42:37 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:42:37 TT FIX Data socket (7) \| Connected. \| 2015-12-18 23:42:37 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:42:37 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:42:38 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:42:38 TT FIX Data socket (7) \| Shutdown and closed. \| 2015-12-18 23:42:38 TT FIX Data: Disconnected. \| 2015-12-18 23:42:38 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:42:38 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:42:38 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:42:38 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:42:38 AMP/TTNet \| Disconnected. \| 2015-12-18 23:42:38 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:42:38 AMP/TTNet \| Connecting. \| 2015-12-18 23:42:43 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:42:43 TT FIX Data socket (8) \| Connected. \| 2015-12-18 23:42:43 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:42:43 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:42:44 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:42:44 TT FIX Data socket (8) \| Shutdown and closed. \| 2015-12-18 23:42:44 TT FIX Data: Disconnected. \| 2015-12-18 23:42:44 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:42:44 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:42:44 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:42:44 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:42:44 AMP/TTNet \| Disconnected. \| 2015-12-18 23:42:44 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:42:44 AMP/TTNet \| Connecting. \| 2015-12-18 23:42:49 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:42:49 TT FIX Data socket (9) \| Connected. \| 2015-12-18 23:42:49 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:42:49 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:42:50 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:42:50 TT FIX Data socket (9) \| Shutdown and closed. \| 2015-12-18 23:42:50 TT FIX Data: Disconnected. \| 2015-12-18 23:42:50 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:42:50 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:42:50 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:42:50 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:42:50 AMP/TTNet \| Disconnected. \| 2015-12-18 23:42:50 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:42:50 AMP/TTNet \| Connecting. \| 2015-12-18 23:42:55 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:42:55 TT FIX Data socket (10) \| Connected. \| 2015-12-18 23:42:55 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:42:56 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:43:01 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:43:01 TT FIX Data socket (10) \| Shutdown and closed. \| 2015-12-18 23:43:01 TT FIX Data: Disconnected. \| 2015-12-18 23:43:01 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:43:01 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:43:01 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:43:01 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:43:01 AMP/TTNet \| Disconnected. \| 2015-12-18 23:43:01 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:43:01 AMP/TTNet \| Connecting. \| 2015-12-18 23:43:06 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:43:06 TT FIX Data socket (11) \| Connected. \| 2015-12-18 23:43:10 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:43:10 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:43:14 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:43:14 TT FIX Data socket (11) \| Shutdown and closed. \| 2015-12-18 23:43:14 TT FIX Data: Disconnected. \| 2015-12-18 23:43:14 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:43:14 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:43:14 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:43:14 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:43:14 AMP/TTNet \| Disconnected. \| 2015-12-18 23:43:14 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:43:14 AMP/TTNet \| Connecting. \| 2015-12-18 23:43:19 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:43:19 TT FIX Data socket (12) \| Connected. \| 2015-12-18 23:43:20 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:43:20 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:43:21 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:43:21 TT FIX Data socket (12) \| Shutdown and closed. \| 2015-12-18 23:43:21 TT FIX Data: Disconnected. \| 2015-12-18 23:43:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:43:21 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:43:21 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:43:21 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:43:21 AMP/TTNet \| Disconnected. \| 2015-12-18 23:43:21 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:43:21 AMP/TTNet \| Connecting. \| 2015-12-18 23:43:26 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:43:26 TT FIX Data socket (13) \| Connected. \| 2015-12-18 23:43:26 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:43:26 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:43:27 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:43:27 TT FIX Data socket (13) \| Shutdown and closed. \| 2015-12-18 23:43:27 TT FIX Data: Disconnected. \| 2015-12-18 23:43:27 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:43:27 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:43:27 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:43:27 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:43:27 AMP/TTNet \| Disconnected. \| 2015-12-18 23:43:27 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:43:27 AMP/TTNet \| Connecting. \| 2015-12-18 23:43:32 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:43:32 TT FIX Data socket (14) \| Connected. \| 2015-12-18 23:43:34 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:43:35 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:43:37 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:43:37 TT FIX Data socket (14) \| Shutdown and closed. \| 2015-12-18 23:43:37 TT FIX Data: Disconnected. \| 2015-12-18 23:43:37 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:43:37 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:43:37 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:43:37 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:43:37 AMP/TTNet \| Disconnected. \| 2015-12-18 23:43:37 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:43:37 AMP/TTNet \| Connecting. \| 2015-12-18 23:43:42 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:43:42 TT FIX Data socket (15) \| Connected. \| 2015-12-18 23:43:43 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:43:44 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:43:49 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:43:49 TT FIX Data socket (15) \| Shutdown and closed. \| 2015-12-18 23:43:49 TT FIX Data: Disconnected. \| 2015-12-18 23:43:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:43:49 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:43:49 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:43:49 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:43:49 AMP/TTNet \| Disconnected. \| 2015-12-18 23:43:49 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:43:49 AMP/TTNet \| Connecting. \| 2015-12-18 23:43:54 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:43:54 TT FIX Data socket (16) \| Connected. \| 2015-12-18 23:43:57 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:43:57 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:43:58 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:43:58 TT FIX Data socket (16) \| Shutdown and closed. \| 2015-12-18 23:43:58 TT FIX Data: Disconnected. \| 2015-12-18 23:43:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:43:58 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:43:58 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:43:58 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:43:58 AMP/TTNet \| Disconnected. \| 2015-12-18 23:43:58 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:43:58 AMP/TTNet \| Connecting. \| 2015-12-18 23:44:03 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:44:03 TT FIX Data socket (17) \| Connected. \| 2015-12-18 23:44:07 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:44:08 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:44:11 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:44:11 TT FIX Data socket (17) \| Shutdown and closed. \| 2015-12-18 23:44:11 TT FIX Data: Disconnected. \| 2015-12-18 23:44:11 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:44:11 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:44:11 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:44:11 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:44:11 AMP/TTNet \| Disconnected. \| 2015-12-18 23:44:11 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:44:11 AMP/TTNet \| Connecting. \| 2015-12-18 23:44:16 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:44:16 TT FIX Data socket (18) \| Connected. \| 2015-12-18 23:44:19 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:44:19 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:44:25 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:44:25 TT FIX Data socket (18) \| Shutdown and closed. \| 2015-12-18 23:44:25 TT FIX Data: Disconnected. \| 2015-12-18 23:44:25 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:44:25 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:44:25 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:44:25 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:44:25 AMP/TTNet \| Disconnected. \| 2015-12-18 23:44:25 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:44:25 AMP/TTNet \| Connecting. \| 2015-12-18 23:44:30 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:44:30 TT FIX Data socket (19) \| Connected. \| 2015-12-18 23:44:32 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:44:33 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:44:35 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:44:35 TT FIX Data socket (19) \| Shutdown and closed. \| 2015-12-18 23:44:35 TT FIX Data: Disconnected. \| 2015-12-18 23:44:35 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:44:35 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:44:35 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:44:35 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:44:35 AMP/TTNet \| Disconnected. \| 2015-12-18 23:44:35 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:44:35 AMP/TTNet \| Connecting. \| 2015-12-18 23:44:40 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:44:40 TT FIX Data socket (21) \| Connected. \| 2015-12-18 23:44:42 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:44:42 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:44:46 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:44:46 TT FIX Data socket (21) \| Shutdown and closed. \| 2015-12-18 23:44:46 TT FIX Data: Disconnected. \| 2015-12-18 23:44:46 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:44:46 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:44:46 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:44:46 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:44:46 AMP/TTNet \| Disconnected. \| 2015-12-18 23:44:46 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:44:46 AMP/TTNet \| Connecting. \| 2015-12-18 23:44:51 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:44:51 TT FIX Data socket (22) \| Connected. \| 2015-12-18 23:44:54 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:44:54 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:44:57 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:44:57 TT FIX Data socket (22) \| Shutdown and closed. \| 2015-12-18 23:44:57 TT FIX Data: Disconnected. \| 2015-12-18 23:44:57 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:44:57 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:44:57 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:44:57 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:44:57 AMP/TTNet \| Disconnected. \| 2015-12-18 23:44:57 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:44:57 AMP/TTNet \| Connecting. \| 2015-12-18 23:45:02 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:45:02 TT FIX Data socket (23) \| Connected. \| 2015-12-18 23:45:06 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:45:07 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:45:12 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:45:12 TT FIX Data socket (23) \| Shutdown and closed. \| 2015-12-18 23:45:12 TT FIX Data: Disconnected. \| 2015-12-18 23:45:12 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:45:12 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:45:12 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:45:12 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:45:12 AMP/TTNet \| Disconnected. \| 2015-12-18 23:45:12 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:45:12 AMP/TTNet \| Connecting. \| 2015-12-18 23:45:17 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:45:17 TT FIX Data socket (24) \| Connected. \| 2015-12-18 23:45:19 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:45:19 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:45:24 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:45:24 TT FIX Data socket (24) \| Shutdown and closed. \| 2015-12-18 23:45:24 TT FIX Data: Disconnected. \| 2015-12-18 23:45:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:45:24 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:45:24 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:45:24 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:45:24 AMP/TTNet \| Disconnected. \| 2015-12-18 23:45:24 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:45:24 AMP/TTNet \| Connecting. \| 2015-12-18 23:45:29 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:45:29 TT FIX Data socket (25) \| Connected. \| 2015-12-18 23:45:30 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:45:30 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:45:34 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:45:34 TT FIX Data socket (25) \| Shutdown and closed. \| 2015-12-18 23:45:34 TT FIX Data: Disconnected. \| 2015-12-18 23:45:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:45:34 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:45:34 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:45:34 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:45:34 AMP/TTNet \| Disconnected. \| 2015-12-18 23:45:34 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:45:34 AMP/TTNet \| Connecting. \| 2015-12-18 23:45:39 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:45:39 TT FIX Data socket (26) \| Connected. \| 2015-12-18 23:45:42 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:45:42 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:45:43 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:45:43 TT FIX Data socket (26) \| Shutdown and closed. \| 2015-12-18 23:45:43 TT FIX Data: Disconnected. \| 2015-12-18 23:45:43 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:45:43 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:45:43 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:45:43 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:45:43 AMP/TTNet \| Disconnected. \| 2015-12-18 23:45:43 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:45:43 AMP/TTNet \| Connecting. \| 2015-12-18 23:45:48 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:45:48 TT FIX Data socket (27) \| Connected. \| 2015-12-18 23:45:49 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:45:50 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:45:51 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:45:51 TT FIX Data socket (27) \| Shutdown and closed. \| 2015-12-18 23:45:51 TT FIX Data: Disconnected. \| 2015-12-18 23:45:51 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:45:51 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:45:51 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:45:51 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:45:51 AMP/TTNet \| Disconnected. \| 2015-12-18 23:45:51 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:45:51 AMP/TTNet \| Connecting. \| 2015-12-18 23:45:56 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:45:56 TT FIX Data socket (28) \| Connected. \| 2015-12-18 23:45:57 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:45:57 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:45:58 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:45:58 TT FIX Data socket (28) \| Shutdown and closed. \| 2015-12-18 23:45:58 TT FIX Data: Disconnected. \| 2015-12-18 23:45:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:45:58 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:45:58 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:45:58 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:45:58 AMP/TTNet \| Disconnected. \| 2015-12-18 23:45:58 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:45:58 AMP/TTNet \| Connecting. \| 2015-12-18 23:46:03 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:46:03 TT FIX Data socket (29) \| Connected. \| 2015-12-18 23:46:03 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:46:03 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:46:04 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:46:04 TT FIX Data socket (29) \| Shutdown and closed. \| 2015-12-18 23:46:04 TT FIX Data: Disconnected. \| 2015-12-18 23:46:04 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:46:04 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:46:04 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:46:04 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:46:04 AMP/TTNet \| Disconnected. \| 2015-12-18 23:46:04 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:46:04 AMP/TTNet \| Connecting. \| 2015-12-18 23:46:09 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:46:09 TT FIX Data socket (30) \| Connected. \| 2015-12-18 23:46:09 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:46:09 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:46:10 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:46:10 TT FIX Data socket (30) \| Shutdown and closed. \| 2015-12-18 23:46:10 TT FIX Data: Disconnected. \| 2015-12-18 23:46:10 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:46:10 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:46:10 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:46:10 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:46:10 AMP/TTNet \| Disconnected. \| 2015-12-18 23:46:10 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:46:10 AMP/TTNet \| Connecting. \| 2015-12-18 23:46:15 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:46:15 TT FIX Data socket (31) \| Connected. \| 2015-12-18 23:46:15 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:46:15 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:46:15 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:46:15 TT FIX Data socket (31) \| Shutdown and closed. \| 2015-12-18 23:46:15 TT FIX Data: Disconnected. \| 2015-12-18 23:46:15 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:46:15 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:46:15 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:46:15 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:46:15 AMP/TTNet \| Disconnected. \| 2015-12-18 23:46:15 Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:46:15 AMP/TTNet \| Connecting. \| 2015-12-18 23:46:27 TT FIX Data \| Connecting to 12.41.48.53. Port 10501 \| 2015-12-18 23:46:27 TT FIX Data socket (32) \| Connected. \| 2015-12-18 23:46:27 TT FIX Data: Sending the Logon message. \| 2015-12-18 23:46:28 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:46:28 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2015-12-18 23:46:28 TT FIX Data socket (32) \| Shutdown and closed. \| 2015-12-18 23:46:28 TT FIX Data: Disconnected. \| 2015-12-18 23:46:28 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-12-18 23:46:28 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-12-18 23:46:28 TT FIX Data: DisconnectFIX called. \| 2015-12-18 23:46:28 TT FIX Trading: DisconnectFIX called. \| 2015-12-18 23:46:28 AMP/TTNet \| Disconnected. \| 2015-12-18 23:46:28 Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-12-18 23:46:28

[2015-12-18 17:27:20] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the relevant message: TT FIX Data: Received a Logout message. Text = Username / Password not recognized. \| 2015-12-18 23:46:28 The Username is referring to the Sender Comp ID. Contact your broker for this and for the password. Follow through the set up instructions here: https://www.sierrachart.com/index.php?page=doc/AMPTTNet.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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