Home >> Support Board

Support Board

Date/Time: Thu, 02 May 2024 10:54:12 +0000

How to Post a Message for Support

Problem downloading data for a symbol with Sierra data feed

View Count: 956

[2015-12-06 19:43:35] #1 [Go To First Post]
rhovega - Posts: 279
Sierra is failing to download historical daily data for Brent futures (CME code BZ). I'm subscribed to the SC data feed. Trying 90 days of not back adjusted data on primary Sierra instance. Log says "Currently no data in file to display. Will start historical data download and real-time updates. File: R:\Sierra\Sierra Data1\BZ-201601-NYMEX.dly \| 2015-12-06 14:38:25". After over an hour of waiting, nothing downloads. Intraday data for that symbol downloads just fine. Please help.

[2015-12-06 23:52:58] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The problem was that this Historical Daily data was being downloaded from Interactive Brokers and apparently Trader Workstation was not responding to the historical data request. We have set up symbol mapping now for this symbol to be downloaded from the Sierra Chart Historical Data service. Follow the instructions here to update the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps After this re-download the data in the chart with Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-12-06 23:58:33] #3 [Go To First Post]
rhovega - Posts: 279
If I were to follow those instructions, updating from server would update all symbols, rather than only Brent. I do not want to update all symbols. Have invested significant time manually adjusting dozens of symbols. Can you please provide a way to update only one symbol (ie BZ). Thanks.

[2015-12-07 01:18:30] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Go to Global Settings >> Symbol Settings. For that particular symbol you can edit the Historical tab settings. The correct Historical Chart symbol is: SC?## Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-12-20 23:33:11] #5 [Go To First Post]
rhovega - Posts: 279
Followed the instructions (i.e. updated symbol). Downloading of BZ historical data still is not working. I'm attaching a screenshot showing the log message, the symbol settings and the chart. Please help. Thanks.


Attachment Deleted. BZ historical.png / V - Attached On 2015-12-20 23:33:03 UTC - Size: 154.71 KB - 255 views

[2015-12-20 23:52:50] #6 [Go To First Post]
rhovega - Posts: 279
It actually did download data after a while. The data downloaded is clearly wrong/incomplete. Chart showcasing the problem attached.


BZ historical download.png / V - Attached On 2015-12-20 23:52:30 UTC - Size: 102.33 KB - 217 views

[2015-12-21 01:55:27] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We think that is not the corresponding historical chart symbol and we are removing it. We need to understand specifically what futures markets you want. This is what BZ is: https://misc.interactivebrokers.com/contract_info/v3.8/index.php?action=Futures%20Search&entityId=a19207282&exchanges=NYMEX Is this what you want or some other market? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-21 02:00:18

[2015-12-21 02:13:32] #8 [Go To First Post]
rhovega - Posts: 279
That is correct. Please note intraday works fine.

[2015-12-21 03:39:40] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Set the historical Chart symbol to QA?## When this is done, go to that Daily chart and select Edit >>Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: